Can we get an ETA on rollback to a functional v8.x?

Plex Players
1

I am getting more and more, mom, sister, neighbor asking for their iPads.

Server Version#: Version 1.41.6.9685, Version 1.41.7.9799
Player Version#: 2025.9, .12, .16, .17

8.45(9684): plays proper.
Infuse: plays proper
2025.16 (ATV): crashes
2025.17 (iphone/ipad): crashes
2025.12 (ATV): crashes

Sample: Proton Drive

Complete name                            : /home/plex/Videos/crash-002.mkv
Format                                   : Matroska
Format version                           : Version 4
File size                                : 216 MiB
Duration                                 : 50 s 57 ms
Overall bit rate mode                    : Variable
Overall bit rate                         : 36.1 Mb/s
Encoded date                             : UTC 2025-05-23 20:55:18
Writing application                      : mkvmerge v88.0 ('All I Know') 64-bit
Writing library                          : libebml v1.4.5 + libmatroska v1.7.1

Video
ID                                       : 1
Format                                   : HEVC
Format/Info                              : High Efficiency Video Coding
Format profile                           : Main 10@L5@Main
HDR format                               : SMPTE ST 2086, HDR10 compatible
Codec ID                                 : V_MPEGH/ISO/HEVC
Duration                                 : 50 s 50 ms
Bit rate                                 : 32.3 Mb/s
Width                                    : 3 840 pixels
Height                                   : 2 160 pixels
2

Model of iPads, A series Processors or M series devices.?

3

Not the OP but I tried it on my iPad 9th generation MK2K3LL/A running 2025.16.0.(1068) and that clip does indeed crash the app while at the same time playing perfectly if I run it through Safari and app.plex.tv.

Ditto if I use an iPhone 14 MPWM3LL/A. Runs fine on Safari app.plex.tv but immediately crashes in the app also running 2025.16.0 (1068).

1 Like
4

Ipad pro M2, and Air M1.
IPhone 15

All ios 18.5

5

TY, yes also works good on app.plex.tv with Firefox on Win11 laptop as well.

It’s just this 2025.x version on iOS that has broken.

6

So it is happening on A and M processor Devices. I must ask, HEVC only?

Immediate Crash on a iPad Pro M4 11" iOS 18.5, with crash-002 sample Confirmed. Yet plays in browser

2025.17.0 (1082) PMS: v.1.41.7.9823-59f304c16

Please note h264 content not affected, HEVC content I have has not shown this issue with my Device.

7

Yea. So far only found with HEVC. To be clear a lot of HEVC works.

I’m not 100%. It seems like it skews to 4k/HEVC with Nolan style video with aspect ratio changes, but that’s not a definitive claim. You probably recognize the prior clip… you’ll probably recognize this next one. Much simpler audio, basic ac3.

sample: Proton Drive

Complete name                            : /home/plex/Videos/anotherCrashN-098.mkv
Format                                   : Matroska
Format version                           : Version 4
File size                                : 127 MiB
Duration                                 : 1 min 0 s
Overall bit rate                         : 17.7 Mb/s
Encoded date                             : UTC 2025-05-24 18:16:52
Writing application                      : mkvmerge v88.0 ('All I Know') 64-bit
Writing library                          : libebml v1.4.5 + libmatroska v1.7.1

Video
ID                                       : 1
Format                                   : HEVC
Format/Info                              : High Efficiency Video Coding
Format profile                           : Main 10@L5@Main
HDR format                               : SMPTE ST 2086, HDR10 compatible
Codec ID                                 : V_MPEGH/ISO/HEVC
Duration                                 : 1 min 0 s
Bit rate                                 : 17.3 Mb/s
Width                                    : 3 840 pixels
Height                                   : 2 160 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 23.976 (24000/1001) FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 10 bits
Bits/(Pixel*Frame)                       : 0.087
Stream size                              : 124 MiB (97%)
1 Like
8

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