Cannot connect to plex directly

Plex Media Server Desktops & Laptops
1

Server Version#: 1.15.6.1079
Player Version#:2.33.1.979

i cannot seem to resolve this issue.
“direct connection unavailable.”
i cannot directly connected to my server on my home network. It is hardwired.
remote access is fine. port forwarding 32400 no issue.
all of my 1080p movies will not go over 2mb
any help is greatly appreciated.

2

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