Cannot convert this item. No conversion profile found for protocol dash.


#1

Does anyone face the same errors while viewing photos (JPG, CR2 at least)? I see that errors with 1834235 and 1844249 releases. The 1814139 without that issue. I'm using Plex on WD PR4100 NAS.


#2

Same problem here and I’m running the PMS on Windows 10.


#3

Same Here! QNAP 64 bit server version (Version 1.8.3.4235)


#4

I have the same problem on Ubuntu Server 64 bit and started to notice it using version 1.8.3 and/or 1.8.4. It happens for me after I first load a picture and click on the left or right arrow to go to the next picture.


#5

Same on ubuntu server
Plex server version 1.8.4.4249
Web Version 3.20.5


#6

Same here. Win on yesterdays release.


#7

Same here on Windows 8.1 server. I only added my photos today so I have no point of reference.


#8

same problem since update…this needs sorting out Windows 10 64 bit


#9

Me too- FreeBSD


#10

Same issue here.


#11

The same Problem!


#12

I’m another +1.


#13

Same here. Funny thing it only manifests in folders with 400+ photos in my case


#14

Same here add me to the list. latest version of plex on my freenas server.


#15

same problem for me too. How do we attract the attention of a developer?

from my log

Sep 09, 2017 21:44:13.477 [0x7f707e3ff700] DEBUG - MDE: analyzing media item 220996 Sep 09, 2017 21:44:13.477 [0x7f707e3ff700] DEBUG - MDE: 2017-09-04 16.53.15: Direct Playing due to no transcode profile Sep 09, 2017 21:44:13.477 [0x7f707e3ff700] DEBUG - MDE: 2017-09-04 16.53.15: Direct Play is disabled Sep 09, 2017 21:44:13.477 [0x7f707e3ff700] DEBUG - MDE: 2017-09-04 16.53.15: media must be transcoded in order to use the dash protocol Sep 09, 2017 21:44:13.478 [0x7f707e3ff700] DEBUG - MDE: 2017-09-04 16.53.15: no direct play photo profile exists for jpeg Sep 09, 2017 21:44:13.478 [0x7f707e3ff700] DEBUG - MDE: 2017-09-04 16.53.15: selected media 0 / 220996 **Sep 09, 2017 21:44:13.478 [0x7f707e3ff700] ERROR - Streaming Resource: Cannot make a decision because either the file is unplayable or the client provided bad data Sep 09, 2017 21:44:13.478 [0x7f707e3ff700] DEBUG - Streaming Resource: Reached Decision id=118660 codes=(General=2000,Neither direct play nor conversion is available. Direct Play=3000,App cannot direct play this item. Direct play is disabled. Transcode=4005,Cannot convert this item. No conversion profile found for protocol dash.) media=(id=220996 part=(id=234429 decision=none protocol=http streams=()))** Sep 09, 2017 21:44:13.478 [0x7f710e7fe700] DEBUG - Completed: [ipaddr:47760] 200 GET /video/:/transcode/universal/decision?hasMDE=1&path=%2Flibrary%2Fmetadata%2F118660&mediaIndex=0&partIndex=0&protocol=dash&fastSeek=1&directPlay=0&directStream=1&subtitleSize=100&audioBoost=100&location=lan&autoAdjustQuality=0&directStreamAudio=1&session=tphch5i4t7m149blo3jk9scc&subtitles=burn&Accept-Language=en (17 live) TLS GZIP 5ms 776 bytes (pipelined: 31) Sep 09, 2017 21:44:13.571 [0x7f710efff700] DEBUG - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication. Sep 09, 2017 21:44:13.571 [0x7f710efff700] DEBUG - Auth: authenticated user 1 as MattTwinkleToes Sep 09, 2017 21:44:13.571 [0x7f710efff700] DEBUG - Auth: Came in with a super-token, authorization succeeded. Sep 09, 2017 21:44:13.572 [0x7f7080bff700] DEBUG - Request: [ipaddr:47760 (Subnet)] GET /:/timeline?ratingKey=118661&key=%2Flibrary%2Fmetadata%2F118661&playQueueItemID=548928&state=paused&hasMDE=1 (17 live) TLS GZIP Signed-in Token (MattTwinkleToes) Sep 09, 2017 21:44:13.572 [0x7f7080bff700] DEBUG - Client [e9urqtuebsw6j2c3jqr91c9h] reporting timeline state paused, progress of 0/0ms for guid=, ratingKey=118661 url=, key=/library/metadata/118661, containerKey=, metadataId=118661 Sep 09, 2017 21:44:13.572 [0x7f7080bff700] DEBUG - [Now] User is MattTwinkleToes (ID: 1) Sep 09, 2017 21:44:13.572 [0x7f7080bff700] DEBUG - [Now] Device is Firefox (Plex Web (Firefox)). Sep 09, 2017 21:44:13.572 [0x7f7080bff700] DEBUG - [Now] Profile is Firefox Sep 09, 2017 21:44:13.572 [0x7f7080bff700] DEBUG - [Now] Updated play state for /library/metadata/118661. Sep 09, 2017 21:44:13.573 [0x7f7080bff700] DEBUG - Statistics: (8ibg5s5doru920e2phfomugk) Reporting active playback in state 1 of type 13 (scrobble: 0) for account 1 Sep 09, 2017 21:44:13.574 [0x7f710e7fe700] DEBUG - Completed: [ipaddr:47760] 200 GET /:/timeline?ratingKey=118661&key=%2Flibrary%2Fmetadata%2F118661&playQueueItemID


#16

Me too, Win10 x64 PMS 1.8.4.4249


#17

Yeah it seem crazy that there is no way to report somewhat major issues like this to anyone other than making random comments a on message forum…


#18

New to Plex. Running 1844249 and getting the same problem!


#19

same problem

freenas -> jail env Plex 1.8.4.4249


#20

Oh! Lord! Here we go again! Why Oh! Why do they keep doing this…they get it right, then they come up with yet another bell or whistle that nobody needs an poof! It’s broken - yet again! The simplest bit, Photo slideshow - we’re back from holiday today, wish to show the kids our pictures on the big screen TV and…“Cannot convert this item. No conversion profile found for protocol dash”. Come on Plexiteers please fix - soon?