Cannot get recognized Forced Subtitles to automatically appear

Server Version#: 1.21.1.3830
Plex for Windows Version#: 1.25.0.1511-47afccd4
Plex Media Player Version # 2.58.0.1076-38e019da
Plex Web Version# 4.47.3

Hello, I am new to Plex and cannot get TV Shows and Movies to automatically display embedded subtitles with the forced tag. Plex recognizes them, as the “Get Info” modal says “Forced true” for them. MKVToolnix also says they have the forced tag, and this was not an issue in Kodi which is the player I would like to switch from. The names in the dropdown menu also say “English Forced” as a second indication that Plex recognizes the tag. The players have always been installed on the same Windows 10 PC as the server, though I did briefly try the Android app on a Qualcom S9+ with the same issue (over home WiFi). Any help would be appreciated. I like Plex and its features but this would be a daily annoyance if I cannot get this working :slightly_frowning_face:

Things that I have tried:

  • Changing account and player language settings, including toggling the automatic audio and subtitle selection
  • Doing the “Plex Dance” on library
  • Deleting imported folders from library and reimporting
  • Uninstalling players and server, making a new Plex account and reinstalling and trying again
  • Installing Windows 10 Pro on a different, newly formatted SSD (I was doing this anyways) and installing Plex Server with a new Plex account

Note: I would like them to display no matter the audio language, so setting subtitles to always appear with a foreign audio language unfortunately will not help me.

To make this work you should have the audio & subtitle settings on your account set to:

  • Automatically select audio and subtitle tracks → checked
  • Preferred audio language → English
  • Preferred subtitle language → English
  • Auto-select subtitle mode → Show with foreign audio

Keep in mind that manually setting a subtitle will override the automatic selection.

That’s not going to work. Plex does not apply forced subtitles “generally” whenever if finds a forced subtitle in whatever language.

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