Can't access server or logs

I keep getting the “A problem has been detected with a core component of Plex Media Server.
Please visit the forums and provide your logs, as described here” but every time I try to go to settings to get the logs I get the same message. I don’t know how to make this work. Please help.

Server Version#:
Player Version#:
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>

Try the latest release of PMS that came out after your post.

For future reference, see section on manually gathering the log files: server logs

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