Donno it's a known issue. I'm using Plex for PlayStation 4. It's mostly working fine.
However there is a major issue for me. All Chinese and Japanese characters are turned into blank rectangles in Plex, and I can't see the title and descriptions of my videos.
My PS4's language setting is Traditional Chinese and other apps/games can display East Asia characters.
By the way, it seems Plex isn't available in Hong Kong PSN Store. I switched to a US account to download Plex.
Yep, the platform we're running on doesn't have fonts necessary to render multibyte glyphs.
We definitely need to work with Sony to get this sorted before releasing in your market.
I am having exactly the same issue. Most of my contents are in Japanese and they are not displayed properly in the PS4 version of Plex. I just subscribed to PLEX pass mainly because of Plex for PS4, feeling quite disappointng....
Same for me as well. Living in Japan and most of my media is in Japanese. Besides not displaying East Asian characters correctly, everything else works fine.
Any updates as to whether this is an item in active development? Glad to hear characters get displayed properly in iOS, very sad to hear that the Roku won't.
We're waiting for a platform update from Sony which allows our app to use the CJK fonts from the PlayStation itself. This is a PS4 only update, leaves PS3 for us to work around. It's not clear to me whether all PS4 consoles have CJK fonts or just ones sold in those regions.
For other devices, PS3 included, we have a workaround which loads font files on the fly. This sounds like slam dunk but it's hard on devices as each font file is around 9MB. Based on a user's content and language setting we may need to load multiple font files. Loading the files is relatively slow as well. The slow loading results in flashes of the fallback font while the desired font loads. Finally, our multibyte fonts are in WOFF format. Most devices only support TTF fonts. So far my WOFF->TTF conversion attempts have failed when the WOFF contains a multibyte font. I'm not throwing up excuses, just sharing this context to let you all know I've worked on it extensively and it requires more work.
It's disappointing more devices don't ship with global font support. Makes it tough on app developers to provide a great experience.
Perhaps as a temporary measure, you could allow users to choose which fonts are loaded and stick an experimental warning on it letting them know the performance problems related with current loading methods. As for the PS3/PS4, are you not able to access the fonts on them directly?
