Can't install Plex Media Server 2018

Plex Media Server Desktops & Laptops
1

Hello,
I’m trying to install Plex Media Server to my Windows 7 desktop pc. When i run the .exe i get a message saying

“Set up failed. One or more issues caused the setup to fail. Please fix the issues then retry setup.”

Is there something i should be doing on my computer to make it work? I’m not sure how to proceed.

Here is the log file (i followed the link on the message):
[1BDC:1810][2018-06-28T16:36:53]i001: Burn v3.10.3.3007, Windows v6.1 (Build 7600: Service Pack 0), path: C:\Users\Nicholas\AppData\Local\Temp{5B225BBF-B394-4EAA-8A8C-068C86A3314B}.cr\Plex-Media-Server-1.13.2.5154-fd05be322.exe
[1BDC:1810][2018-06-28T16:36:53]i000: Initializing string variable ‘OEM’ to value ‘’
[1BDC:1810][2018-06-28T16:36:53]i000: Initializing string variable ‘NOLAUNCH’ to value ‘’
[1BDC:1810][2018-06-28T16:36:53]i000: Initializing string variable ‘InstallFolder’ to value ‘[ProgramFilesFolder]Plex\Plex Media Server’
[1BDC:1810][2018-06-28T16:36:53]i000: Initializing string variable ‘LaunchTarget’ to value ‘[InstallFolder]\Plex Media Server.exe’
[1BDC:1810][2018-06-28T16:36:53]i009: Command Line: ‘-burn.clean.room=C:\Users\Nicholas\Downloads\Plex-Media-Server-1.13.2.5154-fd05be322.exe -burn.filehandle.attached=176 -burn.filehandle.self=184’
[1BDC:1810][2018-06-28T16:36:53]i000: Setting string variable ‘WixBundleOriginalSource’ to value ‘C:\Users\Nicholas\Downloads\Plex-Media-Server-1.13.2.5154-fd05be322.exe’
[1BDC:1810][2018-06-28T16:36:53]i000: Setting string variable ‘WixBundleOriginalSourceFolder’ to value ‘C:\Users\Nicholas\Downloads’
[1BDC:1810][2018-06-28T16:36:53]i000: Setting string variable ‘WixBundleLog’ to value ‘C:\Users\Nicholas\AppData\Local\Temp\Plex Media Server_20180628163653.log’
[1BDC:1810][2018-06-28T16:36:53]i000: Setting string variable ‘WixBundleName’ to value ‘Plex Media Server’
[1BDC:1810][2018-06-28T16:36:53]i000: Setting string variable ‘WixBundleManufacturer’ to value ‘Plex, Inc.’
[1BDC:16A4][2018-06-28T16:36:53]i000: Setting numeric variable ‘WixStdBALanguageId’ to value 1033
[1BDC:16A4][2018-06-28T16:36:53]i000: Setting version variable ‘WixBundleFileVersion’ to value ‘1.13.2.5154’
[1BDC:1810][2018-06-28T16:36:53]i100: Detect begin, 16 packages
[1BDC:1810][2018-06-28T16:36:53]i000: Registry value not found. Key = ‘Software\Plex, Inc.\Plex Media Server’, Value = ‘InstallFolder’
[1BDC:1810][2018-06-28T16:36:53]i052: Condition ‘NOT PreviousInstallFolder’ evaluates to true.
[1BDC:1810][2018-06-28T16:36:53]i000: Registry key not found. Key = ‘Software\Plex, Inc.\Plex Media Server’
[1BDC:1810][2018-06-28T16:36:53]i052: Condition ‘PreviousInstallFolder’ evaluates to false.
[1BDC:1810][2018-06-28T16:36:53]i000: Setting numeric variable ‘FoundMfPlatDll’ to value 1
[1BDC:1810][2018-06-28T16:36:53]i000: File search: wfs7D9412D4C58B244C091F58CF1897F6B2, did not find path: C:\Windows\system32\ucrtbase.dll
[1BDC:1810][2018-06-28T16:36:53]i000: Setting numeric variable ‘Found_ucrtbase_dll’ to value 0
[1BDC:1810][2018-06-28T16:36:53]i052: Condition ‘NOT Found_ucrtbase_dll’ evaluates to true.
[1BDC:1810][2018-06-28T16:36:53]i000: File search: wfsF7FCAC4979A94D8A7F3947991BCD3BEE, did not find path: C:\Windows\system32\msvcp140.dll
[1BDC:1810][2018-06-28T16:36:53]i000: Setting numeric variable ‘Bad_VCRedist’ to value 0
[1BDC:1810][2018-06-28T16:36:53]i000: Registry key not found. Key = ‘SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB2919355~31bf3856ad364e35~amd646.3.1.14’
[1BDC:1810][2018-06-28T16:36:53]i000: Registry value not found. Key = ‘SOFTWARE\Microsoft\Windows NT\CurrentVersion’, Value = ‘ReleaseID’
[1BDC:1810][2018-06-28T16:36:53]i000: Setting string variable ‘WinRegCurrentBuildNumber’ to value ‘7600’
[1BDC:1810][2018-06-28T16:36:53]i000: Setting string variable ‘WinRegInstallationType’ to value ‘Client’
[1BDC:1810][2018-06-28T16:36:53]i000: Setting string variable ‘WinRegEditionID’ to value ‘Ultimate’
[1BDC:1810][2018-06-28T16:36:53]i000: Setting string variable ‘WinRegProductName’ to value ‘Windows 7 Ultimate’
[1BDC:1810][2018-06-28T16:36:53]i000: Setting string variable ‘WinRegMediaPlayer’ to value ‘%ProgramFiles%\Windows Media Player’
[1BDC:1810][2018-06-28T16:36:53]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB2919355~31bf3856ad364e35~x866.3.1.14’
[1BDC:1810][2018-06-28T16:36:53]i000: Setting string variable ‘WinRegCurrentBuild’ to value ‘7600’
[1BDC:1810][2018-06-28T16:36:53]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[1BDC:1810][2018-06-28T16:36:53]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[1BDC:1810][2018-06-28T16:36:53]i052: Condition ‘FoundMfPlatDll AND WinRegMediaPlayer’ evaluates to true.
[1BDC:1810][2018-06-28T16:36:53]i052: Condition ‘FoundMfPlatDll AND WinRegMediaPlayer’ evaluates to true.
[1BDC:1810][2018-06-28T16:36:53]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[1BDC:1810][2018-06-28T16:36:53]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[1BDC:1810][2018-06-28T16:36:53]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[1BDC:1810][2018-06-28T16:36:53]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[1BDC:1810][2018-06-28T16:36:53]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[1BDC:1810][2018-06-28T16:36:53]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[1BDC:1810][2018-06-28T16:36:53]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[1BDC:1810][2018-06-28T16:36:53]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[1BDC:1810][2018-06-28T16:36:53]i101: Detected package: MediaPackWin7x86, state: Present, cached: None
[1BDC:1810][2018-06-28T16:36:53]i101: Detected package: MediaPackWin7x64, state: Present, cached: None
[1BDC:1810][2018-06-28T16:36:53]i101: Detected package: MediaPackWin8x86, state: Present, cached: None
[1BDC:1810][2018-06-28T16:36:53]i101: Detected package: MediaPackWin8x64, state: Present, cached: None
[1BDC:1810][2018-06-28T16:36:53]i101: Detected package: MediaPackWin81x86, state: Present, cached: None
[1BDC:1810][2018-06-28T16:36:53]i101: Detected package: MediaPackWin81x64, state: Present, cached: None
[1BDC:1810][2018-06-28T16:36:53]i101: Detected package: MediaPackWin10x86, state: Present, cached: None
[1BDC:1810][2018-06-28T16:36:53]i101: Detected package: MediaPackWin10x64, state: Present, cached: None
[1BDC:1810][2018-06-28T16:36:53]i101: Detected package: MediaPackWin10x861511, state: Present, cached: None
[1BDC:1810][2018-06-28T16:36:53]i101: Detected package: MediaPackWin10x641511, state: Present, cached: None
[1BDC:1810][2018-06-28T16:36:53]i101: Detected package: MediaPackWin10x861607, state: Present, cached: None
[1BDC:1810][2018-06-28T16:36:53]i101: Detected package: MediaPackWin10x641607, state: Present, cached: None
[1BDC:1810][2018-06-28T16:36:53]i101: Detected package: pmsshutdown, state: Absent, cached: None
[1BDC:1810][2018-06-28T16:36:53]i101: Detected package: vcredist_repair, state: Absent, cached: None
[1BDC:1810][2018-06-28T16:36:53]i101: Detected package: vcredist, state: Absent, cached: None
[1BDC:1810][2018-06-28T16:36:53]i101: Detected package: pms, state: Absent, cached: None
[1BDC:1810][2018-06-28T16:36:53]i052: Condition ‘VersionNT >= v6.1’ evaluates to true.
[1BDC:1810][2018-06-28T16:36:53]i052: Condition ‘NOT ((VersionNT = v6.1) AND ((NOT ServicePackLevel) OR (ServicePackLevel < 1)))’ evaluates to false.
[1BDC:1810][2018-06-28T16:36:53]e000: Plex Media Server on Windows 7 and Server 2008 R2 requires Service Pack 1.
[1BDC:1810][2018-06-28T16:36:53]e000: Error 0x81f40001: Bundle condition evaluated to false: NOT ((VersionNT = v6.1) AND ((NOT ServicePackLevel) OR (ServicePackLevel < 1)))
[1BDC:1810][2018-06-28T16:36:53]i199: Detect complete, result: 0x0

2

I’ve done some more researching. It seems that it’s to do with Server Pack 1, which we had installed previously. I’ve found an old thread that recommended downloading

windows6.1-KB976932-X64.exe

so i’m doing that now and i’ll see whether it works.

3

Well that worked, but now
“Your server is signed in to Plex, but is not reachable from outside your network.”
Which i assume is a hugely complicated router issue. So i think i’m giving up now!

5

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