Categories (Pivot) blank, on personal media TV library, on v1.28.1.6057

Plex Media Server Plex Pass Betas
1

As the title states, the Categories (Pivot) tab is blank, on personal media TV libraries.

Checking the release notes, the feature was added under:

  • (Pivots) Add genre categories to Movies and TV Shows libraries (#12309)

A screenshot of what I see, when clicking the Categories tab, on a TV library:

image
image1180Ă—424 26.9 KB

The screenshot is from Plex Web but I have verified that no categories are displayed on iOS, Samsung (Tizen) and Android TV too.

There is no issue with my Movies / Films library - Categories are correctly displayed on all the same clients. The issues is isolated to TV libraries.

Let me know if there is anything I can do to assist.

Thanks.

2

I assume your tv shows have genres assigned to them? Just double checking because you specifically mentioned „personal media“.

3

Poor wording on my part… This is a TV library and uses Plex TV Series agent & scanner, which has auto-populated the Genre fields:

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image727Ă—523 22.9 KB

For completeness, I had Movies & TV option under Online Media Sources disabled but quickly enabled and verified that the Categories show up fine there too.

4

Ok… I can confirm this on my own setup – that’s a weird one. Let me see if I can forward this…

5

Thanks for confirming.

I’ve just checked my log file and the below entries get added:

Aug 16, 2022 18:56:15.426 [0x1532fb955b00] Debug — Request: [*********** (WAN)] GET /library/sections/2/categories?includeCollections=1&includeExternalMedia=1&includeAdvanced=1&includeMeta=1 (15 live) #20b6b TLS Page 0-49 GZIP Signed-in Token (JStrongy) (Microsoft Edge)

Aug 16, 2022 18:56:15.460 [0x1532fb955b00] Error — [Req#20b6b] Unknown metadata type: directory

Let me know if you need anything further.

6

Update: Loaded 1.28.1.6092 on my Synology NAS. TV Show categories now working in Plex Web. It was not working on the previous release, 1.28.1.6057.

Maybe fixed in latest beta?

  • (Pivots) Genres may not be shown for tv shows in some cases (#13751)
2 Likes
7

Fixed!

8

Updated to v1.28.1.6092 and that’s sorted it!

9

I really wish users had an option to disable this “feature”.

10

Can’t you just not use it?

1 Like
11

I would prefer it not be shown with my movies or shows

1 Like
12

The error still appears with me! I have the latest version
With series it works, but very slowly
with movies it does not load at all and an error message appears

13

When searching the forums when I had this initial issue, I came around various posts from users with large libraries, where the Categories view takes a while to load or just times out.

I believe the PMS logs highlighted a slow running query, so doesn’t look like the Categories are cached.

14

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