Certain files wont play remotely

Plex Media Server NAS & Devices
1

Server Version#:Linuxserver.io version: 1.41.3.9314-a0bfb8370-ls251
Player Version#: not sure–but latest version, Firestick

Hello,
My mom cannot play certain files, after having her try while I had console going I am not seeing much, after much trial and error I can tell it seems to be around EAC3 files.

If the movie is a EAC3 file, she can’t play it, I can, if its a DTS file she can. I have had this happen before, normally I just go into the app folder and plex and then delete the codec folder (stop plex first). Once I have deleted the codec folder I would restart plex, and they would redownload and it would be fixed until next time.

However, this time it’s not working, and I’m not seeing the error in the logs that would usually tell me its a codec issue.

Would someone mind looking at the logs and seeing if I am missing something that might help us figure out what is going on here?

Thanks!!
Plex Media Server Logs_2025-01-10_14-05-47.zip (3.5 MB)

2

Just to add to this, on my phone on wifi, I can play whatever, but when I get off wifi, I experience the same issues she does. So it does seem to be tied into remote play somehow.

Thanks

3

Looking at your logs, I see where there is no HW transcoding .

Is this expected?

4

If it’s needed, sure… But mostly it direct plays.

Are you saying, it’s not working at all? Or you just were not seeing it in this instance?

5

I just played a show on my phone and changed the quality down to make it transcode.

And it is showing hardware.

Screenshot_20250111-130056~2
Screenshot_20250111-130056~2472×1059 70 KB

6

Well, I ended up deleting the database and rebuilding it…It had fixed it.

I am just under a month in on the new database, and it is doing this again. I do not understand this at all…

7

Make certain DEBUG logging is enabled. (Restart if needed)

Recreate the failure.

Now download the server logs (Settings - server - Troubleshooting - Download Logs )

Attach that ZIP file here.

We’ll look at what’s failing

8

I just had her play several different things…she had two not work. One tv show, and one movie.

Thank you!
Plex Media Server Logs_2025-02-07_14-21-00.zip (5.9 MB)

9

Sorry for the delay (busy day)

The playback was terminated because the player disconnected (terminated playback) – “Reset by peer”

Feb 07, 2025 14:19:40.098 [23066097937208] DEBUG - Completed: [192.168.1.1:63688] 200 GET /media/providers (20 live) #764a4e TLS GZIP 12ms 6025 bytes (pipelined: 46)
Feb 07, 2025 14:19:40.116 [23065804335928] DEBUG - Request: [192.168.1.1:63689 (Subnet)] GET /media/providers (20 live) #764a5b GZIP Signed-in Token (coltonc18) (Chase)
Feb 07, 2025 14:19:40.126 [23066100046648] DEBUG - Completed: [192.168.1.1:63689] 200 GET /media/providers (20 live) #764a5b GZIP 10ms 6025 bytes (pipelined: 44)
Feb 07, 2025 14:19:40.188 [23065816943416] DEBUG - Request: [192.168.1.1:58074 (Subnet)] GET /library/sections/10/all?type=2&includeGuids=1&includeFields=thumbBlurHash%2CartBlurHash&sort=updatedAt:desc (21 live) #764a9f TLS Page 394540-394544 GZIP Signed-in Token (coltonc18) (dispatch)
Feb 07, 2025 14:19:40.188 [23065816943416] DEBUG - [Req#764a9f] Setting container serialization range to [394540, 394544] (total=-1)
Feb 07, 2025 14:19:40.189 [23066097937208] DEBUG - Completed: [192.168.1.1:58074] 200 GET /library/sections/10/all?type=2&includeGuids=1&includeFields=thumbBlurHash%2CartBlurHash&sort=updatedAt:desc (21 live) #764a9f TLS GZIP Page 394540-394544 1ms 686 bytes (pipelined: 1)
Feb 07, 2025 14:19:40.283 [23065820166968] DEBUG - Request: [192.168.1.1:58076 (Subnet)] GET /library/sections/10/all?type=2&includeGuids=1&includeFields=thumbBlurHash%2CartBlurHash&sort=updatedAt:desc (21 live) #764aa6 TLS Page 394545-394549 GZIP Signed-in Token (coltonc18) (dispatch)
Feb 07, 2025 14:19:40.283 [23065820166968] DEBUG - [Req#764aa6] Setting container serialization range to [394545, 394549] (total=-1)
Feb 07, 2025 14:19:40.284 [23066100046648] DEBUG - Completed: [192.168.1.1:58076] 200 GET /library/sections/10/all?type=2&includeGuids=1&includeFields=thumbBlurHash%2CartBlurHash&sort=updatedAt:desc (21 live) #764aa6 TLS GZIP Page 394545-394549 0ms 688 bytes (pipelined: 1)
Feb 07, 2025 14:19:40.378 [23065798470456] DEBUG - Request: [192.168.1.1:58078 (Subnet)] GET /library/sections/10/all?type=2&includeGuids=1&includeFields=thumbBlurHash%2CartBlurHash&sort=updatedAt:desc (21 live) #764aa9 TLS Page 394550-394554 GZIP Signed-in Token (coltonc18) (dispatch)
Feb 07, 2025 14:19:40.378 [23065798470456] DEBUG - [Req#764aa9] Setting container serialization range to [394550, 394554] (total=-1)
Feb 07, 2025 14:19:40.379 [23066100046648] DEBUG - Completed: [192.168.1.1:58078] 200 GET /library/sections/10/all?type=2&includeGuids=1&includeFields=thumbBlurHash%2CartBlurHash&sort=updatedAt:desc (21 live) #764aa9 TLS GZIP Page 394550-394554 0ms 686 bytes (pipelined: 1)
Feb 07, 2025 14:19:40.454 [23065981791032] DEBUG - Request: [184.4.91.196:41158 (WAN)] GET /video/:/transcode/universal/session/17f150bc54c3e154-com-plexapp-android/base/00104.ts (20 live) #7649b6 TLS Signed-in
Feb 07, 2025 14:19:40.454 [23065981791032] DEBUG - [Req#7649b6/Transcode/17f150bc54c3e154-com-plexapp-android] Asked for segment 104 from session.
Feb 07, 2025 14:19:40.454 [23065981791032] DEBUG - [Req#7649b6/Transcode/17f150bc54c3e154-com-plexapp-android] Returning segment 104 from session
Feb 07, 2025 14:19:40.454 [23065981791032] DEBUG - Content-Length of /config/Library/Application Support/Plex Media Server/Cache/Transcode/Sessions/plex-transcode-17f150bc54c3e154-com-plexapp-android-87d38ee3-521f-40cc-9e65-4392c7c5d2f5/media-00104.ts is 1571016 (of total: 1571016).
Feb 07, 2025 14:19:40.457 [23066100046648] DEBUG - Completed: [184.4.91.196:41158] 200 GET /video/:/transcode/universal/session/17f150bc54c3e154-com-plexapp-android/base/00104.ts (20 live) #7649b6 TLS 3ms 1571016 bytes (pipelined: 115)
Feb 07, 2025 14:19:40.457 [23066100046648] DEBUG - Removed transcode data consumer, active count 1 => 0
Feb 07, 2025 14:19:40.458 [23066097937208] DEBUG - handleStreamRead code 104: Connection reset by peer
Feb 07, 2025 14:19:40.458 [23066097937208] DEBUG - NotificationStream: Removing because of error
Feb 07, 2025 14:19:40.458 [23066097937208] DEBUG - Completed after connection close: [192.168.1.53:45000] -3 GET /:/websockets/notifications (20 live) #764802 TLS GZIP 3248ms 0 bytes
Feb 07, 2025 14:19:40.475 [23065779555128] DEBUG - Request: [192.168.1.1:58080 (Subnet)] GET /library/sections/10/all?type=2&includeGuids=1&includeFields=thumbBlurHash%2CartBlurHash&sort=updatedAt:desc (20 live) #764aad TLS Page 394555-394559 GZIP Signed-in Token (coltonc18) (dispatch)

Was this intentional or this the result of the failure ?

10

She tried several different files, several worked and she cancelled those playbacks.

Two of them they basically spun, and then said something like error could not play.

Would what you were seeing here be that situation?

We are wondering if it is the player (it’s a firestick) but she tried 2 of them with same error, so we were leaning towards that not being the issue.

We ordered a Roku just to check and see.

11

I will go through them again in more detail.

I didn’t know you had a series in there. I was expecting to see the first failure :wink:

1 Like
12

Hello,

Was just touching base to see if you were able to find anything?

13

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