All in want to do is change my logon name for Tidal (purchased through Plex). Tidal said they can’t do it, Plex said they can’t do it either. The best suggestion was to deactivate my account in Plex until the subscription runs out (22/12/21) then rejoin with new logon, but now I have lost access to Tidal on Plex (still paying fo it), but still can’t change the name as Tidal said that the Plex subscription is still active. Help…
What do you mean by changing the name? You mean the email address of your Tidal account? If so, yeah, you can’t do that. You basically have to create a new Tidal account. If you’ve already done that, you can unlink the old Tidal account and link the new Tidal account while you wait for the old one to expire. Sign In | Plex
I tried that, but when I go to pick the plan to switch from Tidal (new account) to Plex, it says I am already a member of Plex/Tidal and won’t let me choose a plan. All I want to do is change the user name… why is I so difficult. Tidal says it is a Plex account problem and Plex says it’s Tidal’s. Also when I cancelled my account in Plex I no longer have access to full Tidal (only 30 second plays) even though my account doesn’t finish until 22/12/21.
This is at the top of the page… “translation missing: en.subscriptions.show.tidal_cancellation_success”
You still haven’t explained what you are trying to do? Tidal doesn’t use usernames. It’s your email address. You cannot change the email address on the account. If you want to use a different email, it has to be a new account.
You already have a Tidal subscription so you cannot sign up for a new one until your old one ends. You can change what Tidal account is linked to your Plex account, but you can’t sign up for another subscription. If you’ve already done this re-linking of Tidal accounts, that explains why you only get previews, since the new account doesn’t have a sub.
If you really want a new sub on the new account now, write to our billing department through https://www.plex.tv/contact/ and ask then to cancel your Tidal account effective immediately. That will allow you to sign up for a new subscription through Plex.
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.
