Change media profile for tablet

General Discussions
1

Asked this in the android section, but didn’t even get a view (https://forums.plex.tv/discussion/245030/playback-fails-on-tablet-samsung-tab-pro-8-4#latest) so I’ll ask here too

something changed semi recently, and plex is no longer transcoding ac3 audio for my samsung tablet (android)
same video works fine to my android phone (galaxy s4) as well as to the ps4, xbox, samsung tv, rokus and apple tv’s in the house

not sure what changed, or where (the samsung tablets haven’t supported ac3 audio natively for at least 2 years), and it’s been happily transcoding it for a long time

I’ve grabbed logs, but not sure what I’m looking for

the client seems to think it’s direct playing the audio, which makes sense, and it’s failing cause it can’t

how can i force the server to transcode it for this device?

2

For giggles I hit plex via the browser on the tablet and darned if it didn’t work 100%

Tried uninstall and reinstall of the android app, still no audio

I’ve pretty much given up on anyone actually responding

3

oh ok, it’s good to know that we can always get speedy responses to issues

4

Weird, still no support.

5

I have a setting in my Android app where I can tell Plex that the device can handle AC3 (Dolby Digital) - it can’t be so easy that this setting has been activated?

edit: You should be able to force a transcode under advance - player - directstream (sorry for the lousy translation, I have mine set to Swedish…).

6

Nope, toggling these doesn’t affect it at all. That was the first thing I thought to try

7

I asked to confirm and you need to set three things;
Under Advanced - Player. DS is a check box so it needs to be off. DP is a toggle. Needs to be disabled. Bottom choice. AC3 checkbox setting in Settings \ Video, needs to be off too.

8

That is correct. All settings reflect that ac3 should be transcoded, and not direct played

9

So…anyone have an idea how to approach this?

10

Sorry, but I have no idea why it isn’t working for you even though you’ve specified all of those settings. It should work… Mind posting some logs? Perhaps they will shed some light on it. Remember to enable debug and not verbose.

11

I can, I grabbed some a while back, is there anything specific that you want?

12

Well. I’d like to see in the server log when an attempt is made to play as to what is requested by the client. Perhaps that would give us some clue / insight.

13

these are the logs I grabbed the day that I was attempting this. I’m not sure if you can go in and search for westworld (that was the video file in question)

14

Having a hard time finding the correlating attempt in your logs (or anything that stands out as abnormal). Mind creating new on the latest PMS version, stating the exact time and date you made your attempt? Looking for a timestamp is easier. If you can, I think email the Android logs would be helpful too - https://support.plex.tv/hc/en-us/articles/201573117-Android-Android-TV-and-Fire-TV-Logs

15

will do, I’ll recreate it this evening when I get home after work.

I think the issue is that the logs aren’t going to show a problem. I think from the server side it’s going to look fine

what I’ll do tho is attempt playback with the tablet, then stop it, and grab same video with the phone (that works)

16

So in typical fashion, it’s automagically working. It does look like there was a server update, and whatever was going on is no longer an issue. Just weird.

17

Huh. Maybe it was the new transcoder update - glad it is working again for you.

18

maybe

I haven’t even rebooted the tablet, or anything else for that matter

was just weird. oh well, as long as it works?