Confirmation email not received

General Discussions
1

Since this breach, I did first change the account PW and also did logout from all conected devices.
After that I did try to change the email of that account with the existing new PW and after that I did hit the button to send the confirmation email to that new email address.
This email will never ever arrive in my new email account despite I can receive emails AND that email is NOT moved to spam.

If I switch back to my old email address I can access my account again with my old email AND I get a system email with the note of the change of the email address.
(Old email @gmail.com; new email is my own private domain @„some_name“.cc!)

What‘s the problem here?
Thank you for feedback.

Kind regards
Thomas Thaler

REM:
As a possible quick workaround, if I create a new PlexTV account can you transfer my PlexTV lifetime membership to that new created PlexTV account?

2

Hello,

i have the same problem. I do not receive a confirmation email after an email address change.

I join the request for a solution of hsh_tv.

Thank you and Kind regards.

Tobi B.

3

Hello @hsh_plex I can see in your account activity logs that a confirmation email was sent to your @„some_name“.cc email. There may be something blocking this email or the processing is very slow.