Here’s an interesting one. Cant change the email address in the Plex account until the old one that doesn’t exist, is verified. Quite the conundrum! I also notice after searching the forums that this is not a new problem and has been around for years. Any work arounds?
Arise
Just for clarification: you want to change the e-mail address of your account from an address that no longer exists / you no longer have access to to a new one?
You might want to reach out to https://www.plex.tv/contact/?option=plex-pass-billing — they might be able to help if you can show this is actually your account.
Thanks Tom, I will contact them. I actually recreated the old email account. But still the verification email doesn’t come through.
Hi all,
Just an update on my issue. RE: not getting a confirmation email to change email address. I sent a support request to plex, and never got a reply.
Today I tried something else and it worked. I went to “other plex services” at “https://clients.plex.tv/users/other-services” and the page said I need to confirm my email address before using other services. I confirmed with the button, and got the confirmation email. After doing that, I was able to change the email address.
Arise.
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.
