Conversion failed. The transcoder exited due to an error

Plex Media Server
,
1

Server Version#: 1.21.1.3876
Player Version#:

Ive turned off subtitles, also tried direct play. but I get this error and cant figure it out. please see attached logs.Plex Media Server Logs_2021-01-08_21-47-09.zip (8.7 MB)

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should also mention plex is in a container

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nevermind figured it out, was an access issue to the media