I’m currently having trouble with subtitles.
Removing the RSA folder on the workstation had no affect. I did not try on the server.
I don’t want to delete my library unless someone can say definitively it will solve the problem.
I’m on the current Plex Pass release and am not terribly enthusiastic about downgrading.
My bet is that opensubtitles.org has done something to break/disable remote fetching of subtitles since you can manually download the subs and drop them in the folder to load them locally.
Deleting the libraries and re-creating them solved my problem…
For the moment, this issue only affects my playback and syncing to my iOS devices (particularly my ipad). My consoles/STBs still playback fine.
Reinstalling server software/repairing server software did not solve the problem (currently running 1.5.3.3580)
Changing the crypto file did not solve the problem.
Analyzing the library did not solve my problem.
I really, really do NOT want to delete the library and re-create it which may, or may not fix it. That’s tons of work for “maybe”. Any reason why there’s no dev post on an issue that clearly affects a good number of people?
In the middle of a movie, my system running PMS froze. I crashed it out and rebooted the system.
Then I got this message.
Did not want to delete and recreate the lib.
Looking through settings for a log file location I came accross C:\Users<USERNAME>\AppData\Local.
Started browsing there and looked into Plex Media Server\Cache\Transcode.
Saw that the Sessions folder was corrupt(unreadable)
Stopped PMS. Renamed corrupt Sessions folder.
Started PMS, saw that a clean Sessions folder was created.
Error message gone, everything playing normal again.
Cheers…
1 Like
I just had this issue. It was bad subtitles for me. Deleted them and everything was playing fine again
Deleting libraries isn’t solution. Maybe for somebody but still yet not confirmed that this would solve your problem with trancoding crashes.
I was upgraded my plex to plexmediaserver-1.7.5.4035-313f93718.x86_64 version (on Centos server) and transoding started to crash every time I started to watch anything from my libraries. It’s impossible that the are all corrupted.
What @cengizyeker wrote make sense for transcoding problems.
Maybe year ago I had exactly the same problem. I deleted dozen times all libraries but without success. Than I create Sessions file on other partition and create simlink.
Path to Sessions on my linux server —> /var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Cache/Transcode/
And its worked perfectly till yesterday. My Solution:
I stopped plex server;
Unlink simlink;
Delete Session file (if nothing is there, dont worry, it will create as soon as you start to watch something);
Start plex server
Play some video;
Thats it.
I’m still having this problem… after months and months. Prepping for a few flights to China and I’d really like to get some resolutions. I’m running on Windows.
Deleting and recreating libraries does not fix the problem.
Jova, your solution might be right but I’m running on Windows. What would I do in that case? I went into appdata/local to try and find similar issues. I deleted what few session directories I found but it hasn’t solved the problem. Could you walk through the unlink simlink solution?
Cengi, I tried your solution, same effect (no change in playback was terminated by the server/conversion crashed or failed to start up) error.
Did you find a path “Plex Media Server\Cache\Transcode” in your appdata directories?
What do you have in Transcode folder? If there is a Sessions file, could you delete it? If yes, what happens when you try to play somethnig on your iOS devices?
Symlink solution was walktrough from my problem with transcoding in the past. Symlink -> symbolic link https://en.wikipedia.org/wiki/Symbolic_link
My root/main partition was too small, so I put symbolic link to Sessions file to another partition with lot more space and that solved my problem, but now my Sessions file was corrupted and solution was to delete Sessions file.
Do you have any logs from your transcoding errors?
I also just started to have this problem. It does not crash on every file though.
On windows, crashes every time for me. Deleting libraries is not an option. I’ve rolled back to 1.5.X and all is good there.
@d0mmie said:
I just had this issue. It was bad subtitles for me. Deleted them and everything was playing fine again
I was having the same issue with the transcoding failing. Over the course of a 43 minute TV show I went from a failure every 2 minutes at the start to a failure every 5 seconds in the last 5 minutes of the show.
I stumbled onto this post looking for a solution and after trying several other suggestions turning off the subtitles for this show fixed the issue.
just adding in my “Me to”
I’ve tried the Sessions Folder to no avail.
I’ll try rolling back the last upgrade later tonight.
My biggest problem is that I only get the error occasionally when trying to use on my new apple TV. And only on mkv files.
@mamoontayih said:
Hi, I had this problem with one movie only. I had external Subtitles in the folder and when I changed it to another subtitle (the one downloaded by the Plex opensubtitles addon) it worked right away.Just incase this might help anyone. Good Luck!
Yeah, definitely the “.idx” subtitle was giving the transcoding error, change the subtitles to check if the file transcodes, and delete the one causing the error. I keep forgetting those transcoding errors, if not the video, its the audio, if not, check subtitles.
@cengizyeker said:
In the middle of a movie, my system running PMS froze. I crashed it out and rebooted the system.
Then I got this message.
Did not want to delete and recreate the lib.
Looking through settings for a log file location I came accross C:\Users<USERNAME>\AppData\Local.
Started browsing there and looked into Plex Media Server\Cache\Transcode.
Saw that the Sessions folder was corrupt(unreadable)
Stopped PMS. Renamed corrupt Sessions folder.
Started PMS, saw that a clean Sessions folder was created.
Error message gone, everything playing normal again.
Cheers…
That one solved my problem. In my case it was .flv files, not .mkv, that were the problem.
On OSX the folder was in /Users//Library/Caches/PlexMediaServer
I just stopped my Plex server, deleted the Transcode folder, restarted, and my next attempt the file transcoded perfectly.
Hey Guys, just got the same issue yesterday: many of my videos, that played fine a few days ago, can’t be played any longer due to “The transcoder crashed or failed to start up.”
I’m using Plex Server 1.7.5.4035-313f93718 for Ubuntu 16.04.
Tried to create a new Library with the same set of files (same directory) - failed.
Deleted objects items under Cache directories (./Plug-in Support/Caches and ./Cache), restarted Plex Server - didn’t help either.
I haven’t updated Plex Server for a month or so, there were no issues at least a week ago, but now it’s a total nightmare - I have to use ffmpeg to recode videos to mpeg4…
Seems my last option is to delete the Library (some meta files will be deleted also, right?), then create again, which is not an option for me as I have many-many fields filled manually (old movies from 1950’s)
Guys at Plex.tv, do you see our pain? Do you think it’s OK when your plex-passed customers experience issues on the topic for almost a year and you don’t take actions?
I’ve been reporting DB issues for years on every install of Plex I have ever had without any resolution. I frequently have to remove a library and readd it to get it to “work” properly. And its not my hardware - I’ve seen this on several PCs. Its a long standing Plex issues which is either elusive or ignored.
Now I’m suffering this transcoding error too.
- Deleted cached. Didn’t help.
- Deleted and readded library, didn’t help.
The files having issues I have watched in the past fine using Plex. The only changes since then are Plex upgrades. Im pretty sure if I went down to older versions like others have mentioned it would fix it.
As a temp fix, I have Plex (same exact version) on my dev PC. I added a library to it using the same exact files shared over a network share and they play fine. So its something with the Plex install on my main server. The relevant part of the log is below:
Jul 24, 2017 23:30:04.062 [7464] DEBUG - Completed: [127.0.0.1:50201] 200 GET /library/metadata/30644 (10 live) GZIP 13ms 1554 bytes
Jul 24, 2017 23:30:04.062 [11024] DEBUG - HTTP 200 response from GET http://127.0.0.1:32400/library/metadata/30644?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&includeBandwidths=1&X-Plex-Session-Identifier=rjn5mnb3sq9z6naf6pk87s3m
Jul 24, 2017 23:30:04.064 [11024] DEBUG - MDE: analyzing media item 28053
Jul 24, 2017 23:30:04.064 [11024] DEBUG - MDE: E12 - Nixon vs. Kennedy: Direct Play is disabled
Jul 24, 2017 23:30:04.065 [11024] DEBUG - MDE: E12 - Nixon vs. Kennedy: no direct play video profile exists for http/avi/h264
Jul 24, 2017 23:30:04.065 [11024] DEBUG - MDE: E12 - Nixon vs. Kennedy: no direct play video profile exists for http/avi/h264/ac3
Jul 24, 2017 23:30:04.065 [11024] DEBUG - MDE: E12 - Nixon vs. Kennedy: avoiding unsafe remux of avi/h264
Jul 24, 2017 23:30:04.066 [11024] DEBUG - MDE: E12 - Nixon vs. Kennedy: no remuxable profile found, so video stream will be transcoded
Jul 24, 2017 23:30:04.066 [11024] DEBUG - Scaled up video bitrate to 1728Kbps based on 1.500000x fudge factor.
Jul 24, 2017 23:30:04.067 [11024] DEBUG - Codecs: testing aac_mf (encoder)
Jul 24, 2017 23:30:04.067 [11024] DEBUG - Codecs: testing mp3_mf (encoder)
Jul 24, 2017 23:30:04.068 [11024] DEBUG - MDE: Mad Men - S1 E12 - Nixon vs. Kennedy: selected media 0 / 28053
Jul 24, 2017 23:30:04.069 [11024] DEBUG - Streaming Resource: Adding session 08E6EE88:rjn5mnb3sq9z6naf6pk87s3m which is using transcoder slot. Used slots is now 1
Jul 24, 2017 23:30:04.070 [11024] DEBUG - Streaming Resource: Added session 08E6EE88:rjn5mnb3sq9z6naf6pk87s3m
Jul 24, 2017 23:30:04.071 [11024] DEBUG - Streaming Resource: Reached Decision id=30644 codes=(General=1001,Direct play not available; Conversion OK. Direct Play=3000,App cannot direct play this item. Direct play is disabled. Transcode=1001,Direct play not available; Conversion OK.) media=(id=28053 part=(id=200755 decision=transcode container=mkv protocol=http streams=(Video=(id=403562 decision=transcode bitrate=1728 encoder=libx264 width=720 height=406) Audio=(id=403563 decision=transcode bitrate=256 encoder=aac_mf channels=2 rate=48000))))
Jul 24, 2017 23:30:04.075 [5964] DEBUG - HTTP 200 response from PUT https://plex.tv/api/servers/5db2f03de25fb8e4ec647c353a7fd914072a5805/connectivity?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&asyncIdentifier=d3192f01-8087-490d-9229-1006e473346f
Jul 24, 2017 23:30:04.076 [9972] DEBUG - MyPlex: Requesting reachability check.
Jul 24, 2017 23:30:04.077 [7464] DEBUG - Completed: [192.168.22.100:1995] 200 GET /video/:/transcode/universal/decision?hasMDE=1&path=http%3A%2F%2F127.0.0.1%3A32400%2Flibrary%2Fmetadata%2F30644&mediaIndex=0&partIndex=0&protocol=http&fastSeek=1&directPlay=0&directStream=1&subtitleSize=100&audioBoost=100&location=lan&session=7z64i8st9z5hxvvw7yq0fwuk&offset=0&subtitles=burn©ts=1&Accept-Language=en (10 live) GZIP 37ms 1529 bytes (pipelined: 6)
Jul 24, 2017 23:30:04.078 [8176] DEBUG - Completed: [192.168.22.100:1994] 200 PUT /myplex/refreshReachability (10 live) GZIP 2398ms 268 bytes (pipelined: 6)
Jul 24, 2017 23:30:04.079 [9972] DEBUG - HTTP requesting PUT https://plex.tv/api/servers/5db2f03de25fb8e4ec647c353a7fd914072a5805/connectivity?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&asyncIdentifier=40efa3d8-24d6-499d-8979-a80f5bdd9762
Jul 24, 2017 23:30:04.098 [8176] DEBUG - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication.
Jul 24, 2017 23:30:04.098 [8176] DEBUG - Auth: authenticated user 1 as ziloni
Jul 24, 2017 23:30:04.098 [8176] DEBUG - Auth: Came in with a super-token, authorization succeeded.
Jul 24, 2017 23:30:04.098 [8748] DEBUG - Request: [192.168.22.100:2018 (Subnet)] GET /video/:/transcode/universal/start?hasMDE=1&path=http%3A%2F%2F127.0.0.1%3A32400%2Flibrary%2Fmetadata%2F30644&mediaIndex=0&partIndex=0&protocol=http&fastSeek=1&directPlay=0&directStream=1&subtitleSize=100&audioBoost=100&location=lan&session=7z64i8st9z5hxvvw7yq0fwuk&offset=0&subtitles=burn©ts=1&Accept-Language=en (11 live) Signed-in Token (ziloni)
Jul 24, 2017 23:30:04.099 [8748] DEBUG - Found session GUID of 7z64i8st9z5hxvvw7yq0fwuk in session start.
Jul 24, 2017 23:30:04.100 [8748] DEBUG - TranscodeUniversalRequest: using profile Web
Jul 24, 2017 23:30:04.101 [8748] DEBUG - Downloading document http://127.0.0.1:32400/library/metadata/30644?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&checkFiles=1&includeBandwidths=1&X-Plex-Session-Identifier=rjn5mnb3sq9z6naf6pk87s3m
Jul 24, 2017 23:30:04.101 [8748] DEBUG - HTTP requesting GET http://127.0.0.1:32400/library/metadata/30644?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&checkFiles=1&includeBandwidths=1&X-Plex-Session-Identifier=rjn5mnb3sq9z6naf6pk87s3m
Jul 24, 2017 23:30:04.103 [8176] DEBUG - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication.
Jul 24, 2017 23:30:04.103 [8176] DEBUG - Auth: authenticated user 1 as ziloni
Jul 24, 2017 23:30:04.103 [8176] DEBUG - Auth: Came in with a super-token, authorization succeeded.
Jul 24, 2017 23:30:04.103 [5432] DEBUG - Request: [127.0.0.1:50203 (Loopback)] GET /library/metadata/30644 (12 live) GZIP Signed-in Token (ziloni)
Jul 24, 2017 23:30:04.111 [5432] DEBUG - We’re going to try to auto-select an audio stream for account 1.
Jul 24, 2017 23:30:04.111 [5432] DEBUG - Selecting best audio stream for part ID 200755 (autoselect: 1 language: en)
Jul 24, 2017 23:30:04.112 [5432] DEBUG - We’re going to try to auto-select a subtitle.
Jul 24, 2017 23:30:04.112 [5432] DEBUG - Audio Stream: 403563, Subtitle Stream: -1
Jul 24, 2017 23:30:04.114 [8748] DEBUG - HTTP 200 response from GET http://127.0.0.1:32400/library/metadata/30644?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&checkFiles=1&includeBandwidths=1&X-Plex-Session-Identifier=rjn5mnb3sq9z6naf6pk87s3m
Jul 24, 2017 23:30:04.114 [7464] DEBUG - Completed: [127.0.0.1:50203] 200 GET /library/metadata/30644 (12 live) GZIP 10ms 1566 bytes
Jul 24, 2017 23:30:04.117 [8748] DEBUG - Cleaning directory for session 7z64i8st9z5hxvvw7yq0fwuk ()
Jul 24, 2017 23:30:04.118 [8748] DEBUG - Starting a transcode session 7z64i8st9z5hxvvw7yq0fwuk at offset -1.0 (state=3)
Jul 24, 2017 23:30:04.130 [8748] DEBUG - [Universal] Using local file path instead of URL: D:\Plex\TV\TV\Mad Men\Season 01\Mad Men - S01E12 - Nixon vs. Kennedy.avi
Jul 24, 2017 23:30:04.130 [8748] DEBUG - TPU: hardware transcoding: zero-copy support not present
Jul 24, 2017 23:30:04.137 [8748] DEBUG - Job running: EAE_ROOT=’\?\C:\Users\zilon\AppData\Local\Plex Media Server\Cache\Transcode\Sessions\EasyAudioEncoder’ FFMPEG_EXTERNAL_LIBS=’\\?\C:\Users\zilon\AppData\Local\Plex\ Media\ Server\Codecs\18f9bcf-1233-windows-i386\’ XDG_CACHE_HOME=‘C:\Users\zilon\AppData\Local\Plex Media Server\Cache’ XDG_DATA_HOME=‘C:\Program Files (x86)\Plex\Plex Media Server\Resources’ X_PLEX_TOKEN=‘xxxxxxxxxxxxxxxxxxxx’ C:\Program Files (x86)\Plex\Plex Media Server\PlexTranscoder.exe -codec:0 h264 -codec:#0x01 ac3 -i “D:\Plex\TV\TV\Mad Men\Season 01\Mad Men - S01E12 - Nixon vs. Kennedy.avi” -filter_complex [0:0]scale=w=720:h=406,format=pix_fmts=yuv420p|nv12[0] -map [0] -codec:0 libx264 -crf:0 16 -maxrate:0 1728k -bufsize:0 3456k -r:0 23.975999999999999 -preset:0 veryfast -x264opts:0 subme=2:me_range=4:rc_lookahead=20:me=hex -map 0:#0x01 -codec:1 aac_mf -ar:1 48000 -channel_layout:1 stereo -b:1 256k -f segment -segment_format matroska -segment_format_options live=1 -segment_time 1 -segment_header_filename header -segment_start_number 0 -segment_list http://127.0.0.1:32400/video/:/transcode/session/7z64i8st9z5hxvvw7yq0fwuk/a012a2ba-2c35-4c3e-b5cb-fc14b88cc60b/seglist -segment_list_type csv -segment_list_size 2147483647 -avoid_negative_ts disabled -map_metadata -1 -map_chapters -1 chunk-%05d -start_at_zero -copyts -y -nostats -loglevel quiet -loglevel_plex error -progressurl http://127.0.0.1:32400/video/:/transcode/session/7z64i8st9z5hxvvw7yq0fwuk/a012a2ba-2c35-4c3e-b5cb-fc14b88cc60b/progress
Jul 24, 2017 23:30:04.273 [11088] DEBUG - NetworkServiceBrowser: SSDP arrived: 192.168.22.105 (http://192.168.22.105:8060/)
Jul 24, 2017 23:30:04.273 [0752] DEBUG - HTTP requesting GET http://192.168.22.105:8060/
Jul 24, 2017 23:30:04.295 [0752] DEBUG - HTTP 200 response from GET http://192.168.22.105:8060/
Jul 24, 2017 23:30:04.410 [8176] DEBUG - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication.
Jul 24, 2017 23:30:04.410 [8176] DEBUG - Auth: Came in with the master token, authorization succeeded.
Jul 24, 2017 23:30:04.410 [3152] DEBUG - Request: [127.0.0.1:50205 (Loopback)] PUT /video/:/transcode/session/7z64i8st9z5hxvvw7yq0fwuk/a012a2ba-2c35-4c3e-b5cb-fc14b88cc60b/progress/stream?index=0&id=0&codec=h264&type=video (12 live) Signed-in Token (ziloni)
Jul 24, 2017 23:30:04.411 [7464] DEBUG - Completed: [127.0.0.1:50205] 206 PUT /video/:/transcode/session/7z64i8st9z5hxvvw7yq0fwuk/a012a2ba-2c35-4c3e-b5cb-fc14b88cc60b/progress/stream?index=0&id=0&codec=h264&type=video (12 live) 0ms 227 bytes
Jul 24, 2017 23:30:04.411 [8176] DEBUG - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication.
Jul 24, 2017 23:30:04.411 [8176] DEBUG - Auth: Came in with the master token, authorization succeeded.
Jul 24, 2017 23:30:04.411 [0076] DEBUG - Request: [127.0.0.1:50206 (Loopback)] PUT /video/:/transcode/session/7z64i8st9z5hxvvw7yq0fwuk/a012a2ba-2c35-4c3e-b5cb-fc14b88cc60b/progress/stream?index=1&id=1&codec=ac3&type=audio (12 live) Signed-in Token (ziloni)
Jul 24, 2017 23:30:04.411 [11088] DEBUG - NetworkServiceBrowser: SSDP arrived: 192.168.22.117 (http://192.168.22.117:8060/)
Jul 24, 2017 23:30:04.411 [10576] DEBUG - HTTP requesting GET http://192.168.22.117:8060/
Jul 24, 2017 23:30:04.412 [7464] DEBUG - Completed: [127.0.0.1:50206] 206 PUT /video/:/transcode/session/7z64i8st9z5hxvvw7yq0fwuk/a012a2ba-2c35-4c3e-b5cb-fc14b88cc60b/progress/stream?index=1&id=1&codec=ac3&type=audio (12 live) 0ms 227 bytes
Jul 24, 2017 23:30:04.425 [10576] DEBUG - HTTP 200 response from GET http://192.168.22.117:8060/
Jul 24, 2017 23:30:04.437 [11088] DEBUG - NetworkServiceBrowser: PLAYER arrived: 192.168.22.54
Jul 24, 2017 23:30:04.474 [5444] DEBUG - IVA: Downloaded 84 trailers for source 1.
Jul 24, 2017 23:30:04.731 [9972] DEBUG - HTTP 200 response from PUT https://plex.tv/api/servers/5db2f03de25fb8e4ec647c353a7fd914072a5805/connectivity?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&asyncIdentifier=40efa3d8-24d6-499d-8979-a80f5bdd9762
Jul 24, 2017 23:30:04.731 [4028] WARN - PubSub: Received notifyConnectivity event with incorrect async identifier (b16678f9-71ff-407c-bdad-e2f33caaebbe, expected 40efa3d8-24d6-499d-8979-a80f5bdd9762)
Jul 24, 2017 23:30:04.731 [4028] DEBUG - EventSource: Got event [data] ‘’
Jul 24, 2017 23:30:04.731 [4028] WARN - PubSub: Received notifyConnectivity event with incorrect async identifier (d3192f01-8087-490d-9229-1006e473346f, expected 40efa3d8-24d6-499d-8979-a80f5bdd9762)
Jul 24, 2017 23:30:04.731 [8176] DEBUG - Completed: [192.168.22.100:2014] 200 PUT /myplex/refreshReachability (12 live) GZIP 3048ms 268 bytes (pipelined: 1)
Jul 24, 2017 23:30:04.830 [4028] DEBUG - EventSource: Got event [data] ‘’
Jul 24, 2017 23:30:04.832 [4028] DEBUG - PubSub: Got notified of reachability: 0 for :0
Jul 24, 2017 23:30:04.835 [8176] DEBUG - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication.
Jul 24, 2017 23:30:04.836 [8176] DEBUG - Auth: authenticated user 1 as ziloni
Jul 24, 2017 23:30:04.836 [8176] DEBUG - Auth: Came in with a super-token, authorization succeeded.
Jul 24, 2017 23:30:04.837 [8716] DEBUG - Request: [192.168.22.100:2014 (Subnet)] GET /myplex/account (12 live) GZIP Signed-in Token (ziloni)
Jul 24, 2017 23:30:04.841 [7464] DEBUG - Completed: [192.168.22.100:2014] 200 GET /myplex/account (12 live) GZIP 3ms 759 bytes (pipelined: 2)
Jul 24, 2017 23:30:04.847 [7464] DEBUG - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication.
Jul 24, 2017 23:30:04.847 [7464] DEBUG - Auth: authenticated user 1 as ziloni
Jul 24, 2017 23:30:04.848 [7464] DEBUG - Auth: Came in with a super-token, authorization succeeded.
Jul 24, 2017 23:30:04.849 [5432] DEBUG - Request: [192.168.22.100:2014 (Subnet)] GET /myplex/account (11 live) GZIP Signed-in Token (ziloni)
Jul 24, 2017 23:30:04.853 [8176] DEBUG - Completed: [192.168.22.100:2014] 200 GET /myplex/account (11 live) GZIP 4ms 759 bytes (pipelined: 3)
Jul 24, 2017 23:30:05.228 [5444] DEBUG - IVA: Downloaded 49 trailers for source 2.
Jul 24, 2017 23:30:05.756 [0752] DEBUG - HTTP requesting GET https://plex.tv/services/pubsub/servers
Jul 24, 2017 23:30:06.431 [0752] DEBUG - HTTP 200 response from GET https://plex.tv/services/pubsub/servers
Jul 24, 2017 23:30:06.643 [8164] DEBUG - Jobs: ‘C:\Program Files (x86)\Plex\Plex Media Server\PlexTranscoder.exe’ exit code for process 7156 is -1073741819
Jul 24, 2017 23:30:06.643 [8164] DEBUG - Streaming Resource: Terminating session 08E6EE88:rjn5mnb3sq9z6naf6pk87s3m which is using transcoder slot. Used slots is now 0
Jul 24, 2017 23:30:06.643 [8164] DEBUG - Streaming Resource: Terminated session 08E6EE88:rjn5mnb3sq9z6naf6pk87s3m with reason Conversion failed. The transcoder crashed or failed to start up.
Jul 24, 2017 23:30:06.643 [8748] DEBUG - Using default transcode duration of 120 minutes
Jul 24, 2017 23:30:06.643 [8748] DEBUG - Started session successfully: 7z64i8st9z5hxvvw7yq0fwuk
Jul 24, 2017 23:30:06.644 [10576] DEBUG - Killing job.
Jul 24, 2017 23:30:06.644 [10576] DEBUG - Job was already killed, not killing again.
Jul 24, 2017 23:30:06.644 [10576] DEBUG - Stopping transcode session 7z64i8st9z5hxvvw7yq0fwuk
Jul 24, 2017 23:30:06.644 [10576] DEBUG - Cleaning directory for session 7z64i8st9z5hxvvw7yq0fwuk (C:\Users\zilon\AppData\Local\Plex Media Server\Cache\Transcode\Sessions\plex-transcode-7z64i8st9z5hxvvw7yq0fwuk-a012a2ba-2c35-4c3e-b5cb-fc14b88cc60b)
Jul 24, 2017 23:30:06.644 [8748] ERROR - [TranscodeOutputStream] Streaming Session 08E6EE88 appears to have died from under us
Jul 24, 2017 23:30:06.645 [10576] DEBUG - Transcoder: Cleaning old transcode directories.
Jul 24, 2017 23:30:06.647 [10576] DEBUG - Whacked session 7z64i8st9z5hxvvw7yq0fwuk, 0 remaining.
In fact corruption is so common I’d like yet again to ask for a menu option which deletes a library, and readds it in one click as users so frequently have to do this.
Just delete the subtitle file…that was the problem. Now it works perfectly
