I have got the same issue. Error has started appearing from yesterday.
I have tried a few suggestions here but to no avail.
Hence, I have cancelled my Plex Pass subscription (I cannot watch anything, Plex has become defunct for me now, anyway…) until they release a version which fixes this issue.
Thanks.
@daxdavis said:
I am running the version 1.3.0.3059 of the server (Plex Pass), and had this same issue on a particular move. I hit analyze on the left bar and that seemed to have fixed the issue for me. Hopefully that helps. Deleting the libraries does not sound like a fun solution.
thanks for the tips ! Even I think this issue is not logical 
I had the problem during playblack, literally 
While trying to remotely accessing my media (not on my home network), I receive transcoder crashed errors. Deleting my libraries is not an option, because it takes a couple of days to re-build. I have tired analyzing the individual video, and the entire libraries to no prevail.
I am currently on VER 1.8.2.4209. (WIN 10 Pro 64)
PLEX Staff or anyone in this forum have a fix yet?
@DennisNut said:
While trying to remotely accessing my media (not on my home network), I receive transcoder crashed errors. Deleting my libraries is not an option, because it takes a couple of days to re-build. I have tired analyzing the individual video, and the entire libraries to no prevail.I am currently on VER 1.8.2.4209. (WIN 10 Pro 64)
PLEX Staff or anyone in this forum have a fix yet?
There is no one fix for transcoder crashes. An ffmpeg heap corruption issue was addressed and fixed in 1.8.0.4109
There is currenly a problem being investigated of transcoder failure when some subtiltes are used.
Other than that, it could be something specific with the media files and one would need sample and logs to investogate
See
https://support.plex.tv/hc/en-us/articles/201643703-Reporting-issues-with-Plex-Media-Server
https://support.plex.tv/hc/en-us/articles/200250417-Plex-Media-Server-Log-Files
and to create a clip of the media file being transcoded when the crash occurs, see
https://support.plex.tv/hc/en-us/articles/201035968-Generating-Sample-Files-from-Media
and once the clip is created, test to see if a crash occurs, if it does please submit the clip and logs
I have this problem, or similar now too.
will add more info/data as I collect and investigate. hopefully this can be resolved soon!
@iamnotmad said:
I have this problem, or similar now too.
- A friend reported this error, the lower the quality the quicker it appears for him. He’s streaming to web client (chrome/osx)
- If I stream to a web client locally at direct quality, it pauses after just a couple seconds and locks up. If I reduce quality (to transcode) it works. Webclient (firefox/windows10)
- If I stream to a device it works. Even if that device is the windows app client at direct quality.
will add more info/data as I collect and investigate. hopefully this can be resolved soon!
what would be required is what i outlined in my earlier post http://forums.plex.tv/discussion/comment/1508979/#Comment_1508979
I get the same error when trying to run a .mkv file. mp4 seems to be working fine. I tried a fresh install and a library rebuild without success. I also tried the crypto folder approach but I couldn’t find any crypto folder in the roaming folder. Perhaps someone can help me out to identify the reason of the error? Unfortunately I don’t know how to read the log files (check dropbox link) dropbox.com/s/0qi4mmxroea4q13/Plex%20Media%20Server%20Logs_2017-09-05_18-02-50.zip?dl=0
@suciocerdo said:
I get the same error when trying to run a .mkv file. mp4 seems to be working fine. I tried a fresh install and a library rebuild without success. I also tried the crypto folder approach but I couldn’t find any crypto folder in the roaming folder. Perhaps someone can help me out to identify the reason of the error? Unfortunately I don’t know how to read the log files (check dropbox link) dropbox.com/s/0qi4mmxroea4q13/Plex%20Media%20Server%20Logs_2017-09-05_18-02-50.zip?dl=0
This was the error when attempting to setup the codec
Sep 05, 2017 18:02:34.479 [13120] ERROR - Unexpected error configuring transcoder: boost::filesystem::unique_path: The profile for the user is a temporary profile
I see the path for plex media server mentions username of visitor
C:\Users\Visitor\AppData\Local\Plex Media Server
Are you running in a temporary windows user profile ?
It could still be related to the rsa / crypto issue and you could try shutting down plex media server and then deleting the directory %APPDATA%\Microsoft\Crypto\RSA and then rebooting
Let me know if that fixes it
Thanks! I will check if the admin user has the directory %APPDATA%\Microsoft\Crypto\RSA . I will then delete it and let you know if it worked.
@suciocerdo said:
Thanks! I will check if the admin user has the directory %APPDATA%\Microsoft\Crypto\RSA . I will then delete it and let you know if it worked.
Admin ? Why is the app data showing that the user is ‘visitor’ ?
many thanks, it worked! deleting the crypto folder from the admin profile and then rebooting fixed it. I got the error again when I was trying to run plex from the temporary profile visitor so I just deleted it and kept only the admin profile. I guess the temporary profile is missing certificates/keys required by plex.
@suciocerdo said:
many thanks, it worked! deleting the crypto folder from the admin profile and then rebooting fixed it. I got the error again when I was trying to run plex from the temporary profile visitor so I just deleted it and kept only the admin profile. I guess the temporary profile is missing certificates/keys required by plex.
Thanks for the feedback
Did you need to delete %APPDATA%\Microsoft\Crypto or %APPDATA%\Microsoft\Crypto\RSA for the admin profile?
So it was not sufficient just to switch from the temporary visitor profile to the normal user profile ?
Initially I just I deleted the directory %APPDATA%\Microsoft\Crypto and for the admin profile and rebooted. When using the admin profile it worked but once I tried to run plex from the temporary visitor profile the error appeared again and then I could not run it from visitor or after switching to admin. So I deleted the temporary profile, deleted the crypto directory from admin, rebooted again and the problem was solved.
Having this issue for remote clients. Local streaming works fine, remote streaming doesn’t at all, subtitles or not. This is a new PMS on Linux Ubuntu 17.
p.s.: sorry, landed here from google, didn’t notice this was the Windows forum… I’ll show myself out.
@ppucci said:
Having this issue for remote clients. Local streaming works fine, remote streaming doesn’t at all, subtitles or not. This is a new PMS on Linux Ubuntu 17.p.s.: sorry, landed here from google, didn’t notice this was the Windows forum… I’ll show myself out.
suggest you run version 1.9.6.4410 - see https://plex.tv/downloads and ensure debug logging enabled and you reproduce the errors and raise a new topic with logs and indication of when the error arose
See https://support.plex.tv/hc/en-us/articles/201643703-Reporting-issues-with-Plex-Media-Server
https://support.plex.tv/hc/en-us/articles/200250417-Plex-Media-Server-Log-Files
ive tried almost all solutions nothing works even reinstalling, still got the spinning orange wheel like infinite loading… cant play movies or series anymore and on my girlfriend computer it working so the problem is obviously my Computer!
here my logs
problem solved, i was changing graphic cards today and switching case and boom plex is working again YES!!
For those having problems on unix based systems I would look to file permissions, specifically if the user plex has permissions to the files in the plexdata folder.
I recently imported a backup plexdata folder as I migrated from release to beta channels and the cache/transcode/sessions were owned by the wrong person so this transcoder error displayed on any playback. Changed owner to plex recursively, restarted plex for good measure and all is well.
In my case I got the “conversion failed transcoder crashed” error tonight post-reboot; digging around I found out my server didnt correctly remount my RAMdisk transcoding folder
[TL:DR] Remounted RAMdisk = fixed. YMMV.
This happens for me and its a big problem! All movies fail when using subtitles and some work without them and the rest also fails without subtitles. Conversion failed. transcoder crashed or failed to start up.
