Corrupt data base at opening of plex

[markyf1965]

Hi i am having an issue on a fresh install of PLEX MEDIA server on a NEW PC see below screen grab

[FordGuy61]

Plex Media Server version?

Since it is a new installation, perform a complete uninstall (read the docs), reboot the PC, and try installing again.

Plex Documentation → Uninstall Plex Media Server

[markyf1965]

thank you. i have tried this and deleted the PLEX SERVER FOLDER from C drive but same outcome . i may have missed reference in docs could u direct me to the correct document please

[dbirch]

See https://support.plex.tv/articles/repair-a-corrupted-database/ and https://support.plex.tv/articles/202915258-where-is-the-plex-media-server-data-directory-located/ the AppData location is where your databases are kept, not the Program files path

[FordGuy61]

The correct document is Uninstall Plex Media Server.

Step 1: Stop Plex Media Server if it is running.

Step 2: Using RegEdit, delete the HKEY_CURRENT_USER\Software\Plex, Inc. registry key (see below).

Step 3: Uninstall the Plex Media Server application. Perform a standard Windows uninstall. Do not use Revo or other such uninstallers.

Step 4: Delete the Plex Data Folder. On Windows, it is C:\Users\User_Name\AppData\Local\Plex Media Server. User_Name = the username that was used when Plex was installed.

Note that AppData is normally a hidden directory. To make it visible, in Windows File Manager, select the View tab. Then check the box for Hidden Items.

Step 4: Reboot the PC.

Step 5: Re-download the current public or beta version of Plex Media Server. Be sure to choose the 64-bit version.

Step 6: Install Plex Media Server.

Registry Editor (RegEdit)

1. Run RegEdit
2. Expand HKEY_CURRENT_USER
3. Expand SOFTWARE
4. Scroll down until you see Plex, Inc.
5. Right click on Plex, Inc. and choose delete
6. Quit RegEdit.