Any updates on this?
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Are there any updates on this?
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Yes, many of my users are still watching at the default quality settings.
Even after explaining to them several times how to change to original quality.
Any timeline on implementation?
July latest.
I’ve read this whole thread and it’s mind blowing to read the events of this thread unfold — especially the implementing of a totally new solution that wasn’t even asked for.
I’m in the camp with everyone else saying we should be able to set default client settings for users connecting to our specific server. Granted people have different servers their connected to so when playing something from that server it should default to that servers settings. (New server installs could be defaulted to the current default settings)
What should be a simple solution to the problem is being over-thought and now over-engineered. Why are you changing the core mechanisms that nobody asked for?
Why can’t we just get the simple fix everyone wanted. We are not little kids. We know what we want for our servers and users. While Plex may be the software I use I am the server owner and my users can either follow the settings for my server or they can leave. If their internet isn’t good enough then my server isn’t for them. You guys act like strangers are connecting to my server.
I guess my point is why are you spending time and energy on making a whole new solution when the solution we asked for is super simple.
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Can we get this done already? It’s not a difficult change. I work with engineering teams much smaller and more significant than this. With the next app update, release with maximum quality. Not only is this a dated feature, but PLEX is literality wasting CPU and GPU power and causing its users to use more electricity with this than what is required. With everyone going “Green,” PLEX is now a contributor of unnecessary greenhouse gases in my eyes. This issue is the number one feature requested, and it hasn’t been completed yet. It is not PLEX’s job to worry about data limits in Australia or other countries. That is the users’ responsibility. This doesn’t require any background programming or colossal adjustment. Change the default setting to Maximum already.
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What annoyed me the most about the client being set to default at 720p 4Mbps is that I had no idea that was the deafult behavior for the longest time. I’d watch the connected client and couldn’t figure out why what they were watching was transcoding down (and why sometimes it wouldn’t). It took me days to on google to find that it was a default setting on the client side (I didn’t know what to search for). Heck, I actually went over to their place and wasted hours trying to improve their wifi (even going as far as buying them a new wifi router) when the actual fix would have taken a mere moments.
So while we’re waiting (and I don’t mind waiting) – could you put something in the Plex Server that says that Plex clients default remote connections to 720p 4Mbps please? That would help those new to Plex like myself? That would have saved me my headaches, time, and money.
Side note – I wish I would have decided to try Plex so much sooner. It’s been great overall.
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This!!!
Release an update to all the client apps and set quality to maximum/original and let the end users change it if they need to!!!
I don’t get the big deal about this — if the client is using too much data let them change it… you are catering to the smallest percentage of users… why should people with fast internet suffer because of the few that have slow internet?!?!!
@elan please I’m begging you make this happen
I just had to help a family member of mine that is mentally slow fix these settings over the phone, and she had a really hard time understanding what she needed to do.
I also had to help her figure out which movies and tv show listing actually held my media.
I really wish Plex would get back to focusing on core Plex functionality and stop wasting resources
on all this side crap that nobody wants and confuses my users.
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I’m here to show my support. This is a real thing guys…
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It seems like today is one of those days where the Roku client inexplicably reverts the streaming quality to 720p, because multiple family members on multiple Rokus are all watching media and transcoding when they should be direct playing. My server is unusable right now (my library is x265 and 4k and there are currently 6 streams getting transcoded to x264 and 720p).
@elan my simple suggestion years ago could’ve avoided all of this (and it happens frequently enough that it’s at the point of being rage inducing). Since your preferred solution is taking years to implement, the decent thing to do would’ve been to start with the simple community suggestion to alleviate the problem, and then take however long you needed to do things the way you want to.
This has been one of my biggest complaints about Plex over the past few years. Instead of fixing problems with the simple solution, you opt for the most complicated, system shaking fix that could possibly be thought of.
We’re much more low maintenance than that. We just want our servers to work normally. Maybe next time fix the problem, and then embark on whatever multiyear journey you need to come up with a solution to your liking.
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The crazy thing is — it would literally take 5 mins to switch all the default settings to maximum and push an update.
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It costs $50M to buy the Plex you want…
I’m a little short.
Guess I’ll have to make do with the Plex the other guy bought.
Apparently, he doesn’t have any friends (remote, at least).
This is getting a little embarrassing.
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I agree, this is really high priority. The idea that servers everywhere are constantly transcoding for people with fast enough internet is mind boggling.
PLEASE fix this.
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You can find almost thousands of entries that go back almost 6 years where it’s all about the apps reset the settings again and again. Alone from me are certainly 20 such posts from the last few years and again and again someone came forward who then said that was not possible, once set that remains so. That is only in the rarest cases really so. I have to make on average every 3 months, my 50 users a mail that you should check your settings. I have written a 12 page manual for all players that are in use with pictures of what the users have to set. It is really sad that it is not possible to say the admin enters it per user and done. Then it is stored safely always and can be retrieved even when changing devices, etc. directly. It’s really unbelievable that you have to let the users do that, half of whom barely know how to turn on a cell phone and make calls.
The problem is that Plex thinks the users should be able to make adjustments at any time, I just wonder what for, since most users simply don’t know what the individual settings really mean. So why can’t the admin set it, who 1. knows and knows what his server can and can’t take? It might be a problem to get fast connections in the USA or Australia. For me it is not a problem in Switzerland and everyone can play original without problems. Only very often transcoding is unnecessary and the users often do not see that you transcode because it is not noticeable to them, but it costs me electricity and a lot of nerves to go through this over and over again with the people. I’ve also had friends say that it’s too much of a hassle with Plex, the sad thing is that I have to agree with them. Instead of setting it up cleanly once, I have to go over it with my users every few months and then they claim that this is not possible from the Plex programmers and Plex ninjas. Just sad the whole support.
It is repeated again and again that one listens to the users and one works majority for the own media. I’ve been with them for 8 years and honestly have to say it doesn’t seem that way to me. Even if you look at the changes in recent months, you come to the same conclusion. Very much DVR, music and scanner adjustments, which often do not make it better. The new scanners are often only after weeks in German, the old kams from the 1st day, now I often have to make 2-3x the Plex dance until the text, etc. everything is in German. In the series are still no IMDB ratings possible, etc. I can think of 100erte little things that could be implemented quickly. It really seems to me that they are working more and more only for the US market and are more interested in becoming a multiplatform for all the other streaming services instead of satisfying the users who originally funded them.
Also, if you compare it to the two competitors, it’s obvious that they have a lot more programmers, but the competition is much faster in implementing new features. Not really comprehensible for me. Especially since in the other projects many only work on the side and here quite a few people work full time for Plex and yet new features and bug fixes take what feels like eternities.
But all the excitement is unfortunately useless. Since the few responsible really take the time to take care of us admins nor finally makes practical changes. Alone the account control and division would have to be completely revised from my point of view, currently you have to do patchwork everywhere and create categories twice to separate it cleanly because you can not set some per category or even 4K media cleanly to say no transcoding strictly, for this I had to create a separate 4K server. Anything but practical and environmentally friendly.
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So…. We can’t get the apps defaulted to maximum setting?
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193 days until Christmas. Can Plex get this problem fixed before then?
Vote now! Will Plex fix the *Default All Client... - Straw Poll
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Looks like mods are deleting criticism again. 
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I doubt that very much.
