That does not work with watch together sessions, where I run in the problem. I have a separate 4k section for solo viewing because of that issue.
Please see my screenshot above of notifiarr. You can set specific rules. The one I use is for video transcode in 4K. As for the message you can customise, but something along the lines of “your session has been killed because 4k transcoding is not allowed. Please check your settings or use “play version” to play the 1080p version of this file” should do the trick.
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That sucks. I rarely use watch together so I didn’t notice. Is that a known issue or something? For the most part, it works for me too. The Plex client chooses which version to play.
Gotcha! I didn’t realise that you were the same person who posted the notifiarr settings a few days ago.
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No worries. Hope this helps somehow. I gave up hope waiting for Plex to fix stuff that’s been pending for god knows how long. If I want things fixed I’ll have to do it myself. You’d think that for a piece of paid software a big issue such as this would’ve been resolved ages ago.
There’s another pending issue concerning downloading media on iOS from your server that’s also been pending for god knows how long . That despite the fact one of the devs actually acknowledged it as an issue! You’d think that a vital capability such as being able to download your own media to see offline would be looked into asap! Guess again 
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7 posts were split to a new topic: Deleted files not removed from library
Well I am not sure this solution works very well. (But without any documentation, I have no idea exactly what it is supposed to do.)
I have started seeing the modal appear, so I guess it is enabled for me.
It offers to upgrade the connection when it is already showing the playback as Direct stream. Why?
When you choose to follow the modal to lower the bandwidth, it does not actually seem to make any difference to the playback.
If you ignore the modal then after it disappears none of the buttons on my remotes work except the back button. So in order to get the buttons back you need to back out of playback and restart, at which point the buttons work again.
Definitely not the behaviour i’ve been seeing, is this on a fire stick / android TV?
I’ve had no issues navigating after ignoring the prompt
I was seeing this on an old (2019 I think) Shield.
The buttons on the shield remote and my sony remote both stopped working and the only way to get them back was to restart playback.
It is hard to check as most of the time all my stuff direct plays.
Interesting, I’ve just been able to reproduce this, but it seems to only be if you press back to cancel the prompt.
I can still play / pause with the button on my remote, but I can’t do down / up etc to view chapters etc
Double LOL
Errr, elaborate?
will this apply to older clients as well? I’m thinking about the legacy smart tv clients.
Legacy clients that are not currently receiving any updates will not have any changes made to them
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so sad 
Another question: What happens when a buffering issue is not the result of bandwidth starvation but rather that the transcoder can’t keep up with the video (for example, 4K video with PGS subtitles getting burned in on a low-end server) - does it still prompt the client to Switch Quality down (and would a lower quality help that type of situation), or is the message different in that case?
No, in this case, we know that the server is struggling, rather than it being a bandwidth issue, so there wouldn’t be a prompt to downgrade
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Why have Plex made some random guy shout PLEX at me when I open the app instead of focusing time on this most requested, and seemingly simple enough, feature 
This feature was not simple to do properly, it was quite complex to get right. But also, it sounds as if you’re using an old version of the app if you’re hearing that.
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To be fair, the initial request was simple. Set client default to Original (Maximum) rather than 720p.
Plex’s interpretation of the request is complex. 
Looking forward to Roku implementation.
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