Direct Play issue on Sony TV

Plex Media Server Remote Access
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Server Version#: 1.18.9.2571
Player Version#: Unknown (Android on Sony Bravia 4K TV)

Due to the current lockdown I have allowed a mate to access my PMS, he installed the Plex app on his Sony Bravia TV and at first it was forcing transcoding (1080p-SD) but after setting his video quality to max it was fine and Direct Play was in effect, perfect!

After a few days without issue he complained the movies were stuttering, on investigation every movie he plays now reverts to Direct Stream for the video and transcoding for the audio (AAC 5.1 - EAC3), even the same movie he watched before when it previously played via Direct Play.

He says he hasnt changed any settings and I have checked them via a phonecall but cannot figure out why it no longer uses Direct Play, I hadnt changed any settings my end either.
Since then the stuttering has gone but it still wont use Direct Play for any movie.

I have another mate who has used my PMS for about a year and that runs perfectly on his Samsung TV as it does my own devices too (Samsung TV and iphone), so Im thinking this is an Android issue.

Ive tried a few things like disabling video steam transcoding on PMS but its had no effect so any other ideas would be greatly appreciated.

Plex
Plex935×535 485 KB

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Bump!

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id love to know how you went with this mate as i have a friend with the TV doing the same thing some movies play fine but than its like the app needs a break and movies wont play properly without shutter until the next day, but than my brother has the same tv and his works fine but he doesnt watch as much

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My TV, although Samsung has a setting under audio for DTS, disabling that forces some content to go into direct stream and the audio being transcoded

for stuttering, i had this the other day and discovered i had packet loss from my ISP (UK Virgin Media), run MTR test Server>Client - Client>Server

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The stuttering seemed to only happen that one time and been ok since, I have to friends who connect, one has a Samsung and that has had zero issues, the other has a Sony and it will only stream to it now instead of direct play for some reason although he says its fine and quality is good so we’ve just kinda left it alone.

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