Server Version#: Version 1.32.1.6999
Player Version#: Samsung Tizen (2020)
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>
I have this weird issue when playing a movie on my Samsung Tizen TV (Samsung Q950TS). The Plex Dashboard shows Direct Play, but the log shows that it’s transcoding.
After a few (30 - 120) seconds the movie stops playing and goes into stutter mode without audio. After a minute (or two) the transcoding stops (only visible in the console/logs) and the movie will keep on playing without any stuttering.
It is not buffering. While it stutters, the dashboard does not show anything about the stuttering. It will keep showing ‘Direct Play’.
I did not have this issue before, it started since a week or two.
The Plex Server is on a Mac Mini M1 (2020). The server is updated to the latest Plex version. I think this may be a bug as I can’t find any solution for it. I hope someone had a similar issue and has a fix for it or a Plex developer can help me with this one.
The video and audio is being direct played. The transcode you see in the log is for the subtitle file. Although it’s not really transcoding, just copying the sidecar srt file into a container the TV likes better. This shouldn’t cause much load on your server. If you are having issues, it’s likely a glitch with the Samsung app playback the subtitle. Can you try again without the subtitle and see if you get the same stuttering.
I did some testing tonight and played the movie a few times with and without subtitles.
Without subtitles the movie does indeed play flawless. If I replay the movie with subtitles, the same stuttering will occur after a few minutes and will stop stuttering when the transcoding is finished/exited.
The Mac Mini 2020 with M1 chip should easily handle the remux of subtitles, right? I did not have this issue before, so I’m scratching my head… Is there anything I can change to stop the stuttering with the subtitles enabled?
It is just weird that I did not have this issue before. I do have a new Synology NAS, but compared to the old NAS, none of the (network) settings changed. The TV has a wired connection.
So there is nothing I can try to fix it?
Enable network logging in the Samsung app, reproduce the issue, and get me new server logs. Your previous logs didn’t have the network logging enabled so I couldn’t see what the TV was doing.
I’m not seeing anything in your logs to indicate an issue. It could just be the TV having issues with the subtitles. I see these are sidecar PGS files. The only thing I could suggest is to try muxing them into the main video file that way this info will be retrieved with the video instead of a separate process.
