You aren’t alone, it’s bad enough the mobile app is in such a poor state, the total lack of engagement to customers experiencing issues via the ONLY support channel is somewhat problematic. My only advice at this point is to logout of the forums and don’t expect any form of help or guidance with product bugs.
I moved to Infuse about 2-3 years ago for most of my consumption, because of the lack of stability of the Plex client (it would crash all the time on iPad) and the fact downloads were a total mess. I’m really wanting to not have to pay for another product, nor are my extended family, I really do want to be able to use the Plex client.
I do however still need to leverage Plex for Live TV, sadly in the new experience this is a total mess that hasn’t had a great deal of love. I see they are attempting to now start fixing things, however the major issue of EPG showing as blank when choosing future days and scrolling not been at all reliable.
I’ve tried to help.
I’ve tried to be respectful.
I’ve said thanks when progress has happened.
I’ve finally given up..
The Plex team, who through their actions and lack of engagement leave this specific customer with no other explanation than they just don’t care about their users. This whole New Experience should be put into text and offered as a module in any product management syllabus as a cautionary tail.
I’m not happy to say this negative thinking. I’ve been a Plex supporter for many many years. I’m still hopeful for change, and an entirely prepared to eat my words publicly should things change.
