Discovery Radio and Artist Radio not working

Plex Media Server
, ,
1

Server Version#: 1.32.5.7349
Player Version#: 4.114.3
I have just integrated Tidal with Plex and want to take advantage of the Discovery Radio but every time I try to play Discovery or Artist Radio I receive “An error occurred loading items to play.” Tried on Plex Web player and Plex amp.
“Degrees of separation” is set to unlimited as I found some old references to that setting on Reddit - does anyone have any suggestions?

The only errors that show in the console are:

Sep 02, 2023 20:12:28.473 [140173652314936] Warning — [Req#896] QueryParser: Invalid field 'contentDirectoryID' found, ignoring.
Sep 02, 2023 20:12:28.473 [140173652314936] Warning — [Req#896] QueryParser: Invalid field 'pinnedContentDirectoryID' found, ignoring.
Sep 02, 2023 20:12:30.988 [140173654424376] Info — [Req#8a2] GetItemType - could not recognize item type for node Metadata with type artist
Sep 02, 2023 20:12:30.988 [140173654424376] Error — [Req#8a2] Unknown item element type: Metadata
Sep 02, 2023 20:12:30.988 [140173654424376] Error — [Req#8a2] downloadContainer - unable to make item for node Metadata
Sep 02, 2023 20:12:31.558 [140173654424376] Info — [Req#8a2] GetItemType - could not recognize item type for node Metadata with type artist
Sep 02, 2023 20:12:31.558 [140173654424376] Error — [Req#8a2] Unknown item element type: Metadata
Sep 02, 2023 20:12:31.558 [140173654424376] Error — [Req#8a2] downloadContainer - unable to make item for node Metadata
Sep 02, 2023 20:12:32.171 [140173654424376] Info — [Req#8a2] GetItemType - could not recognize item type for node Metadata with type artist
Sep 02, 2023 20:12:32.171 [140173654424376] Error — [Req#8a2] Unknown item element type: Metadata
Sep 02, 2023 20:12:32.171 [140173654424376] Error — [Req#8a2] downloadContainer - unable to make item for node Metadata
Sep 02, 2023 20:12:32.793 [140173654424376] Info — [Req#8a2] GetItemType - could not recognize item type for node Metadata with type artist
Sep 02, 2023 20:12:32.793 [140173654424376] Error — [Req#8a2] Unknown item element type: Metadata
Sep 02, 2023 20:12:32.793 [140173654424376] Error — [Req#8a2] downloadContainer - unable to make item for node Metadata
Sep 02, 2023 20:12:33.678 [140173654424376] Info — [Req#8a2] GetItemType - could not recognize item type for node Metadata with type artist
Sep 02, 2023 20:12:33.678 [140173654424376] Error — [Req#8a2] Unknown item element type: Metadata
Sep 02, 2023 20:12:33.678 [140173654424376] Error — [Req#8a2] downloadContainer - unable to make item for node Metadata
2

Same thing for Library Radio and Time Travel Radio too.
Only stations that actually work are Deep Cuts and Random Album

3

I had “Popular Tracks” disabled on my Music Library - Library Radio and Artist Radio stations now work but DIscovery Radio still fails to play :frowning:

4

Debug logs after trying to play Discovery Radio:

Sep 03, 2023 03:10:07.840 [140439923628856] Debug — [Req#658] PlayQueue: Converted 'server://6468c610a4d84e998797b14d40dee580ffacd1e3/com.plexapp.plugins.library/library/sections/6/stations/4/655b0169-2feb-486e-b179-e7a8c22f9306?includeSharedContent=1&maxDegreesOfSeparation=-1' to 'library://x/station/%2Flibrary%2Fsections%2F6%2Fstations%2F4%2F655b0169-2feb-486e-b179-e7a8c22f9306%3FincludeSharedContent%3D1%26maxDegreesOfSeparation%3D-1'
Sep 03, 2023 03:10:07.841 [140439923628856] Debug — [Req#658] PlayQueue: 0 generated IDs compressed down to a 20 byte blob.
Sep 03, 2023 03:10:07.864 [140439923628856] Debug — [Req#658] Radio: Adding similar artist 'Slipknot'.
Sep 03, 2023 03:10:07.864 [140439923628856] Debug — [Req#658] Radio: Adding similar artist 'Metallica'.
Sep 03, 2023 03:10:07.864 [140439923628856] Debug — [Req#658] Radio: Adding similar artist 'Motionless in White'.
Sep 03, 2023 03:10:07.864 [140439923628856] Debug — [Req#658] Radio: Adding similar artist 'Parkway Drive'.
Sep 03, 2023 03:10:07.864 [140439923628856] Debug — [Req#658] Radio: Adding similar artist 'Ice Nine Kills'.
Sep 03, 2023 03:10:07.864 [140439923628856] Debug — [Req#658] Radio: Adding similar artist 'Red Hot Chili Peppers'.
Sep 03, 2023 03:10:07.864 [140439923628856] Debug — [Req#658] Radio: Adding similar artist 'Bring Me the Horizon'.
Sep 03, 2023 03:10:07.864 [140439923628856] Debug — [Req#658] Radio: Adding similar artist 'The Vines'.
Sep 03, 2023 03:10:07.864 [140439923628856] Debug — [Req#658] Radio: Adding similar artist 'Paramore'.
Sep 03, 2023 03:10:07.864 [140439923628856] Debug — [Req#658] Radio: Adding similar artist 'Kid Kapichi'.
Sep 03, 2023 03:10:07.864 [140439923628856] Debug — [Req#658] Radio: Adding similar artist 'Those Damn Crows'.
Sep 03, 2023 03:10:07.864 [140439923628856] Debug — [Req#658] Radio: Adding similar artist 'Skindred'.
Sep 03, 2023 03:10:07.864 [140439923628856] Debug — [Req#658] Radio: Adding similar artist 'Limp Bizkit'.
Sep 03, 2023 03:10:07.864 [140439923628856] Debug — [Req#658] Radio: Adding similar artist 'System of a Down'.
Sep 03, 2023 03:10:07.864 [140439923628856] Debug — [Req#658] Radio: Adding similar artist 'Spiritbox'.
Sep 03, 2023 03:10:07.865 [140439923628856] Debug — [Req#658] Radio: Adding similar artist 'Disturbed'.
Sep 03, 2023 03:10:07.865 [140439923628856] Debug — [Req#658] Radio: Adding similar artist 'Trivium'.
Sep 03, 2023 03:10:07.865 [140439923628856] Debug — [Req#658] Radio: Adding similar artist 'Korn'.
Sep 03, 2023 03:10:07.865 [140439923628856] Debug — [Req#658] Radio: Adding similar artist 'The Pretty Reckless'.
Sep 03, 2023 03:10:07.865 [140439923628856] Debug — [Req#658] Radio: Adding similar artist 'Architects'.
Sep 03, 2023 03:10:07.865 [140439923628856] Debug — [Req#658] Radio: Stepped the radio generator for artist '' in 1 ms.
Sep 03, 2023 03:10:07.865 [140439923628856] Debug — [Req#658] Radio: We didn't have a track, and there are 20 operations pending.
Sep 03, 2023 03:10:07.865 [140439923628856] Debug — [Req#658] Radio: Got done waiting and there are now 0 tracks.
Sep 03, 2023 03:10:07.865 [140439923628856] Debug — [Req#658/HCl#48] HTTP requesting GET https://music.provider.plex.tv/library/metadata/matches?title=Slipknot&type=8
Sep 03, 2023 03:10:08.166 [140439941249848] Debug — [HttpClient/HCl#48] HTTP/2.0 (0.3s) 200 response from GET https://music.provider.plex.tv/library/metadata/matches?title=Slipknot&type=8 (reused)
Sep 03, 2023 03:10:08.166 [140439923628856] Debug — [Req#658] Radio: Found a provider match for 'Slipknot'.
Sep 03, 2023 03:10:08.166 [140439923628856] Debug — [Req#658/HCl#49] HTTP requesting GET https://music.provider.plex.tv/library/metadata/5b8899d930eb290032c01d22/similar?excludeFields=summary&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
Sep 03, 2023 03:10:08.451 [140439941249848] Debug — [HttpClient/HCl#49] HTTP/2.0 (0.3s) 200 response from GET https://music.provider.plex.tv/library/metadata/5b8899d930eb290032c01d22/similar?excludeFields=summary&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx (reused)
Sep 03, 2023 03:10:08.452 [140439857261368] Info — [Req#658] GetItemType - could not recognize item type for node Metadata with type artist
Sep 03, 2023 03:10:08.452 [140439857261368] Error — [Req#658] Unknown item element type: Metadata
Sep 03, 2023 03:10:08.452 [140439857261368] Error — [Req#658] downloadContainer - unable to make item for node Metadata
Sep 03, 2023 03:10:08.452 [140439923628856] Debug — [Req#658] Radio: Stepped the radio generator for artist '' in 586 ms.
Sep 03, 2023 03:10:08.452 [140439923628856] Debug — [Req#658/HCl#4a] HTTP requesting GET https://music.provider.plex.tv/library/metadata/matches?title=Metallica&type=8
Sep 03, 2023 03:10:08.758 [140439941249848] Debug — [HttpClient/HCl#4a] HTTP/2.0 (0.3s) 200 response from GET https://music.provider.plex.tv/library/metadata/matches?title=Metallica&type=8 (reused)
Sep 03, 2023 03:10:08.759 [140439923628856] Debug — [Req#658] Radio: Found a provider match for 'Metallica'.
Sep 03, 2023 03:10:08.759 [140439923628856] Debug — [Req#658/HCl#4b] HTTP requesting GET https://music.provider.plex.tv/library/metadata/5b9ffb259fddc0001d286055/similar?excludeFields=summary&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
Sep 03, 2023 03:10:09.062 [140439941249848] Debug — [HttpClient/HCl#4b] HTTP/2.0 (0.3s) 200 response from GET https://music.provider.plex.tv/library/metadata/5b9ffb259fddc0001d286055/similar?excludeFields=summary&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx (reused)
Sep 03, 2023 03:10:09.063 [140439857261368] Info — [Req#658] GetItemType - could not recognize item type for node Metadata with type artist
Sep 03, 2023 03:10:09.063 [140439857261368] Error — [Req#658] Unknown item element type: Metadata
Sep 03, 2023 03:10:09.063 [140439857261368] Error — [Req#658] downloadContainer - unable to make item for node Metadata
Sep 03, 2023 03:10:09.063 [140439923628856] Debug — [Req#658] Radio: Stepped the radio generator for artist '' in 611 ms.
Sep 03, 2023 03:10:09.063 [140439923628856] Debug — [Req#658/HCl#4c] HTTP requesting GET https://music.provider.plex.tv/library/metadata/matches?title=Motionless%20in%20White&type=8
Sep 03, 2023 03:10:09.363 [140439941249848] Debug — [HttpClient/HCl#4c] HTTP/2.0 (0.3s) 200 response from GET https://music.provider.plex.tv/library/metadata/matches?title=Motionless%20in%20White&type=8 (reused)
Sep 03, 2023 03:10:09.363 [140439923628856] Debug — [Req#658] Radio: Found a provider match for 'Motionless in White'.
Sep 03, 2023 03:10:09.363 [140439923628856] Debug — [Req#658/HCl#4d] HTTP requesting GET https://music.provider.plex.tv/library/metadata/5b91ff3f78b4bc003c3002df/similar?excludeFields=summary&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
Sep 03, 2023 03:10:09.984 [140439941249848] Debug — [HttpClient/HCl#4d] HTTP/2.0 (0.6s) 200 response from GET https://music.provider.plex.tv/library/metadata/5b91ff3f78b4bc003c3002df/similar?excludeFields=summary&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx (reused)
Sep 03, 2023 03:10:09.985 [140439857261368] Info — [Req#658] GetItemType - could not recognize item type for node Metadata with type artist
Sep 03, 2023 03:10:09.985 [140439857261368] Error — [Req#658] Unknown item element type: Metadata
Sep 03, 2023 03:10:09.985 [140439857261368] Error — [Req#658] downloadContainer - unable to make item for node Metadata
Sep 03, 2023 03:10:09.985 [140439923628856] Debug — [Req#658] Radio: Stepped the radio generator for artist '' in 922 ms.
Sep 03, 2023 03:10:09.986 [140439923628856] Debug — [Req#658/HCl#4e] HTTP requesting GET https://music.provider.plex.tv/library/metadata/matches?title=Parkway%20Drive&type=8
Sep 03, 2023 03:10:10.285 [140439941249848] Debug — [HttpClient/HCl#4e] HTTP/2.0 (0.3s) 200 response from GET https://music.provider.plex.tv/library/metadata/matches?title=Parkway%20Drive&type=8 (reused)
Sep 03, 2023 03:10:10.286 [140439923628856] Debug — [Req#658] Radio: Found a provider match for 'Parkway Drive'.
Sep 03, 2023 03:10:10.286 [140439923628856] Debug — [Req#658/HCl#4f] HTTP requesting GET https://music.provider.plex.tv/library/metadata/5ba001c569673b001e5e672d/similar?excludeFields=summary&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
Sep 03, 2023 03:10:10.734 [140439941249848] Debug — [HttpClient/HCl#4f] HTTP/2.0 (0.4s) 200 response from GET https://music.provider.plex.tv/library/metadata/5ba001c569673b001e5e672d/similar?excludeFields=summary&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx (reused)
Sep 03, 2023 03:10:10.734 [140439857261368] Info — [Req#658] GetItemType - could not recognize item type for node Metadata with type artist
Sep 03, 2023 03:10:10.734 [140439857261368] Error — [Req#658] Unknown item element type: Metadata
Sep 03, 2023 03:10:10.734 [140439857261368] Error — [Req#658] downloadContainer - unable to make item for node Metadata
Sep 03, 2023 03:10:10.734 [140439923628856] Debug — [Req#658] Radio: Stepped the radio generator for artist '' in 748 ms.
Sep 03, 2023 03:10:10.734 [140439923628856] Debug — [Req#658] PlayQueue: Start index: 0 End index: -1 Count: 0
Sep 03, 2023 03:10:10.734 [140439923628856] Debug — [Req#658] PlayQueue: 0 generated IDs compressed down to a 20 byte blob.
Sep 03, 2023 03:10:10.739 [140439976721208] Debug — Completed: [192.168.0.126:46480] 200 POST /playQueues?includeLoudnessRamps=1&uri=server%3A%2F%2F6468c610a4d84e998797b14d40dee580ffacd1e3%2Fcom.plexapp.plugins.library%2Flibrary%2Fsections%2F6%2Fstations%2F4%2F655b0169-2feb-486e-b179-e7a8c22f9306%3FincludeSharedContent%3D1%26maxDegreesOfSeparation%3D-1&type=audio&includeFields=thumbBlurHash (9 live) #658 TLS GZIP 2899ms 596 bytes (pipelined: 5)
Sep 03, 2023 03:10:11.411 [140439923628856] Debug — Request: [127.0.0.1:56236 (Loopback)] GET /identity (10 live) #65d Signed-in
Sep 03, 2023 03:10:11.411 [140439976721208] Debug — Completed: [127.0.0.1:56236] 200 GET /identity (10 live) #65d 0ms 398 bytes (pipelined: 1)
5

Thanks for the detailed report. I’m looking into it and will get back to you when I find out more!

1 Like
6

Without me changing or updating anything, Discovery radio works.
So confusing!

1 Like
7

We’ve made a cloud change to resolve this issue. Thanks for reporting it to us!

2 Likes
8

Ah nice work! Thanks Simon!

1 Like
9

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.