Embedded subtitles (SRT) not displaying - Android TV

Server version: 1.23.3.4707
Client version: 8.22.0.27533

I’m having an issue with embedded SRT subtitles not displaying on my Shield… I see a lot of posts related to ASS subtitles on Android not playing nicely, but not seeing any related to SRT.

I am not sure why this isn’t working, I am fairly certain it has worked before, but I can’t be 100% positive on that.

The subtitles are working when using other clients, such as app.plex.tv.

Here are server & client logs displaying the issue, when attempting to play Dune(2021) - there should be a subtitle right in the first 10 seconds, but it does not display.

Plex Media Server Logs_2021-10-21_11-12-43.zip (12.3 MB)
shield_logs_10_21_21_v2.txt (4.7 MB)

Hope to hear from someone on this issue.

Found the bug on this one. Even though my server/account settings are set to auto-enable forced subtitles for non-English parts (and the Android app does select the appropriate subtitle track automatically) - I need to actually go into the subtitle selection screen and choose “None” and then choose the “English Forced” track and then the subtitles are actually displayed.

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.