Enabling subtitles for my videos on the PS4 makes the video play at 5FPS or slow motion. Turning them off instantly solves the issue and they play just fine.
could you post the media info xml of the file that is having the issue,
https://support.plex.tv/hc/en-us/articles/201998867-Investigate-Media-Information-and-Formats
I have included 2 different XMLs from 2 different episodes both playing in slow motion. Note that when played on my PC via PLEX web player. They play just fine with subtitles enabled. They also play just fine running from my Ouya PLEX app with subtitles enabled. Just the PS4 is having issues playing.
Update: Just played episode 505 with subs on the PS4. Episode 505 and onwards play fine with subtitles on PS4. Episodes 495-504 still run at 5FPS or slow motion. Included episode 505’s XML. No idea what the difference would be that would cause this. Very strange issue, maybe something the user used for encoding?
