Enhanced Video Player on Apple TV 4K creating buffering issues

Plex Players Streaming Devices
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68

I posted the following on a Constant Buffering when using Plex on home network thread, since my experience/issues were similar. I’m posting it here since I too think there is also an issue with macOS-, tvOS-, and possibly iPadOS-based apps (maybe an Apple issue?).

I’m having (or had) the same issues with

  1. macOS (10.15.3) app on MacBook Pro (2016)
  2. tvOS (13.4) app on AppleTV 4K
  3. iPadOS (13.4) on iPad Pro (2020)
  4. macOS (10.15.4) app on MacBook Pro (2016)

Not having (or did not have) the issue with

  1. iOS (13.3.1) app on iPhone XS
  2. iOS (13.4.1) app on iPhone XS
  3. iOS (13.3) app on iPad mini 4
  4. iPadOS (13.4.1) app on iPad mini 4
  5. iPadOS (13.4.1) app on iPad Pro (2020)

Server is Plex Media Server v1.19.3.2764-ef515a800 on Synology DS918+ x86_64 DSM 6.2.2.24922-4, Processor Intel® Celeron® CPU J3455 @ 1.50GHz

I checked my logs against @DaddyMD’s and there were (many) similar errors:

DEBUG - Auth: authenticated user 1 as ****@****.com
DEBUG - Request: [192.168.1.84:53341 (Subnet)] GET /library/parts/9177/1589683316/file.mp4 (7 live) TLS Signed-in Token (****@****.com) (range: bytes=5546602-) 
DEBUG - Content-Length of /volume1/Media/Movies/****.mp4 is 5022951951 (of total: 5028498553).
DEBUG - Failed to stream media, client probably disconnected after 360448 bytes: 104 - Connection reset by peer
DEBUG - Completed after connection close: [192.168.1.84:53340] 206 GET /library/parts/9177/1589683316/file.mp4 (7 live) TLS 188ms 360448 bytes (range: bytes=102985-)

I should probably add that the issue only exists for certain movies. I am not 100% certain, but I am pretty confident it’s only been for movies added to Plex after a certain date, which is why I was thinking it was a Plex issue with the client apps mentioned above.