Episodes and Seasons don't load on S6 tablet

Server Version#: 1.32.4.7195
Player Version#:9.26.0

For a couple months now when I use Plex on my Samsung tab S6 episodes and seasons of a show don’t show up unless I toggle the episodes as watched.

Example, I just had s16e6 of it’s always sunny downloaded and I see it on my recently added list but I still haven’t watched episode 3. Out of convenience I click on the tile for s16e6 and navigate to the season where none of the episodes show.

But if I mark the season as watched, now it shows everything.

This issue only occurs on the tablet, our phones and computers are totally fine. I’ve restarted the tablet, reinstalled the app, cleared data and cache, used a different user, nothing seems to get it to work normally.

Anyone have this issue and resolve it?

I also have this issue on a Samsung Galaxy Tab S3. The only difference being that the seasons load, but episodes don’t.

Server Version#: 1.32.5.7349
Player Version#: 9.3.0.3604

This has been going on for some time. When I click on the season, the list of episodes won’t load. After I retry a number of times, they eventually do.

These are the relevant entries from the log:

Sep 11, 2023 15:19:06.097[140267240495928]Completed: [192.168.2.223:45559] 200 GET /library/metadata/42431?asyncAugmentMetadata=1&includePreferences=1&includeExtras=1&includeOnDeck=1 (8 live) #13dc4f TLS GZIP 23ms 3784 bytes (pipelined: 5)

Sep 11, 2023 15:19:06.311[140267133102904]Request: [192.168.2.223:45559 (Subnet)] GET /library/metadata/42431/children?includeExternalMetadata=1&excludeElements=Actor%2CCollection%2CCountry%2CDirector%2CGenre%2CLabel%2CMood%2CPart%2CPhoto%2CProducer%2CRole%2CSimilar%2CTopic%2CVast%2CWriter&libraryHubsOnly=1&includeTypeFirst=1&includeStations=1&excludeFields=file%2Ctagline&includeRecentChannels=1&includeLibraryPlaylists=1 (8 live) #13dc67 TLS GZIP Signed-in Token (greg.ti) (Galaxy Tab S3)

Sep 11, 2023 15:19:06.316[140267133102904][Req#13dc67] QueryParser: Invalid field ‘libraryHubsOnly’ found, ignoring.

Sep 11, 2023 15:19:06.334[140267240495928]Completed: [192.168.2.223:45559] 200 GET /library/metadata/42431/children?includeExternalMetadata=1&excludeElements=Actor%2CCollection%2CCountry%2CDirector%2CGenre%2CLabel%2CMood%2CPart%2CPhoto%2CProducer%2CRole%2CSimilar%2CTopic%2CVast%2CWriter&libraryHubsOnly=1&includeTypeFirst=1&includeStations=1&excludeFields=file%2Ctagline&includeRecentChannels=1&includeLibraryPlaylists=1 (8 live) #13dc67 TLS GZIP 22ms 2198 bytes (pipelined: 6)

Sep 11, 2023 15:19:06.539[140267133102904][Req#13dc54] There were 1 top-level paths for Chicago P.D…

Sep 11, 2023 15:19:06.540[140267133102904][Req#13dc54] There were 1 top-level paths for Endeavour on Masterpiece.

Sep 11, 2023 15:19:06.540[140267133102904][Req#13dc54] There were 1 top-level paths for NCIS.

Sep 11, 2023 15:19:06.542[140267133102904][Req#13dc54] There were 1 top-level paths for Star Trek: Enterprise.

Sep 11, 2023 15:19:06.544[140267133102904][Req#13dc54] There were 1 top-level paths for CSI: Crime Scene Investigation.

Sep 11, 2023 15:19:06.548[140267133102904][Req#13dc54] There were 1 top-level paths for JAG.

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