Episodes and Seasons don't load on S6 tablet

Plex Players Mobile Devices
1

Server Version#: 1.32.4.7195
Player Version#:9.26.0

For a couple months now when I use Plex on my Samsung tab S6 episodes and seasons of a show don’t show up unless I toggle the episodes as watched.

Example, I just had s16e6 of it’s always sunny downloaded and I see it on my recently added list but I still haven’t watched episode 3. Out of convenience I click on the tile for s16e6 and navigate to the season where none of the episodes show.

16889245689223794055603005622541
16889245689223794055603005622541815×614 116 KB

But if I mark the season as watched, now it shows everything.

16889246388181277223887005132637
16889246388181277223887005132637815×614 119 KB

This issue only occurs on the tablet, our phones and computers are totally fine. I’ve restarted the tablet, reinstalled the app, cleared data and cache, used a different user, nothing seems to get it to work normally.

Anyone have this issue and resolve it?

2

I also have this issue on a Samsung Galaxy Tab S3. The only difference being that the seasons load, but episodes don’t.

Server Version#: 1.32.5.7349
Player Version#: 9.3.0.3604

This has been going on for some time. When I click on the season, the list of episodes won’t load. After I retry a number of times, they eventually do.

These are the relevant entries from the log:

Sep 11, 2023 15:19:06.097[140267240495928]Completed: [192.168.2.223:45559] 200 GET /library/metadata/42431?asyncAugmentMetadata=1&includePreferences=1&includeExtras=1&includeOnDeck=1 (8 live) #13dc4f TLS GZIP 23ms 3784 bytes (pipelined: 5)

Sep 11, 2023 15:19:06.311[140267133102904]Request: [192.168.2.223:45559 (Subnet)] GET /library/metadata/42431/children?includeExternalMetadata=1&excludeElements=Actor%2CCollection%2CCountry%2CDirector%2CGenre%2CLabel%2CMood%2CPart%2CPhoto%2CProducer%2CRole%2CSimilar%2CTopic%2CVast%2CWriter&libraryHubsOnly=1&includeTypeFirst=1&includeStations=1&excludeFields=file%2Ctagline&includeRecentChannels=1&includeLibraryPlaylists=1 (8 live) #13dc67 TLS GZIP Signed-in Token (greg.ti) (Galaxy Tab S3)

Sep 11, 2023 15:19:06.316[140267133102904][Req#13dc67] QueryParser: Invalid field ‘libraryHubsOnly’ found, ignoring.

Sep 11, 2023 15:19:06.334[140267240495928]Completed: [192.168.2.223:45559] 200 GET /library/metadata/42431/children?includeExternalMetadata=1&excludeElements=Actor%2CCollection%2CCountry%2CDirector%2CGenre%2CLabel%2CMood%2CPart%2CPhoto%2CProducer%2CRole%2CSimilar%2CTopic%2CVast%2CWriter&libraryHubsOnly=1&includeTypeFirst=1&includeStations=1&excludeFields=file%2Ctagline&includeRecentChannels=1&includeLibraryPlaylists=1 (8 live) #13dc67 TLS GZIP 22ms 2198 bytes (pipelined: 6)

Sep 11, 2023 15:19:06.539[140267133102904][Req#13dc54] There were 1 top-level paths for Chicago P.D…

Sep 11, 2023 15:19:06.540[140267133102904][Req#13dc54] There were 1 top-level paths for Endeavour on Masterpiece.

Sep 11, 2023 15:19:06.540[140267133102904][Req#13dc54] There were 1 top-level paths for NCIS.

Sep 11, 2023 15:19:06.542[140267133102904][Req#13dc54] There were 1 top-level paths for Star Trek: Enterprise.

Sep 11, 2023 15:19:06.544[140267133102904][Req#13dc54] There were 1 top-level paths for CSI: Crime Scene Investigation.

Sep 11, 2023 15:19:06.548[140267133102904][Req#13dc54] There were 1 top-level paths for JAG.

3

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