Error occurred after skipping intro (eac3 transcode)

Plex Media Server
, ,
1

Server Version#: 1.41.2.9200 (via docker on Openmediavault Linux 6.1.0-27-amd64)
Player Version#:10.24.0.2257 (c53b3e71) Android mobile
Server hardware: HP N54L with Quadro P620
Player: Samsung Galaxy S21+

Issue: When pressing the skip intro button in the player it sometimes times out and produces an error “An error occurred while attempting to play this video. Please check your connection and try again”.
I’ve only noticed this happening on one series so far (“The Silo”).
The video stream is direct play while the audio stream is converting from eac3 to opus. If I enable eac3 in advanced player options so the video direct plays with no conversion it skips the intro fine (I currently have it disabled as eac3 playback is poor on this device)
If I change the quality in the player so the video is being converted then the skip intro works fine.
Everything else seems to work okay (hardware transcoding, seek etc) - It just seems to error out on this series when skipping intros (if the audio is being converted).

Edit: I have also tried disabling HW enc/dec etc and removing the nvidia gpu from the docker container to make sure its not a gpu issue.

Media file xml:

<MediaContainer size="1" allowSync="1" identifier="com.plexapp.plugins.library" librarySectionID="2" librarySectionTitle="TV Shows" librarySectionUUID="905ebe41-f095-4373-a44f-cb980d425a25" mediaTagPrefix="/system/bundle/media/flags/" mediaTagVersion="1731522690">
<Video ratingKey="6908" key="/library/metadata/6908" parentRatingKey="6900" grandparentRatingKey="6897" guid="plex://episode/640740d557823196d578e490" parentGuid="plex://season/61b180696bfb4feb48515e2b" grandparentGuid="plex://show/61b180686bfb4feb48515e07" grandparentSlug="silo" type="episode" title="Hanna" grandparentKey="/library/metadata/6897" parentKey="/library/metadata/6900" librarySectionTitle="TV Shows" librarySectionID="2" librarySectionKey="/library/sections/2" grandparentTitle="Silo" parentTitle="Season 1" contentRating="gb/15" summary="New information causes Juliette to see her family's past differently—and she finally gains access to the silo's biggest secrets." index="8" parentIndex="1" audienceRating="8.3" year="2023" thumb="/library/metadata/6908/thumb/1731848802" art="/library/metadata/6897/art/1731848754" parentThumb="/library/metadata/6900/thumb/1731848762" grandparentThumb="/library/metadata/6897/thumb/1731848754" grandparentArt="/library/metadata/6897/art/1731848754" grandparentTheme="/library/metadata/6897/theme/1731848754" duration="2605798" originallyAvailableAt="2023-06-15" addedAt="1731848733" updatedAt="1731848802" audienceRatingImage="themoviedb://image.rating" chapterSource="media">
<Media id="13923" duration="2605798" bitrate="10809" width="1920" height="960" aspectRatio="1.85" audioChannels="6" audioCodec="eac3" videoCodec="h264" videoResolution="1080" container="mkv" videoFrameRate="24p" videoProfile="high" hasVoiceActivity="0">
<Part accessible="1" exists="1" id="15866" key="/library/parts/15866/1730761959/file.mkv" duration="2605798" file="/data/TV Shows/Silo (2023) {tvdb-403245}/Season 1/Silo (2023) - S01E08 - Hanna [ATVP WEBDL-1080p][EAC3 Atmos 5.1][h264]-NTb.mkv" size="3522353955" container="mkv" deepAnalysisVersion="6" indexes="sd" requiredBandwidths="16988,13932,13008,12442,12014,12014,12014,12014" videoProfile="high">
<Stream id="59993" streamType="1" default="1" codec="h264" index="0" bitrate="10038" bitDepth="8" chromaLocation="topleft" chromaSubsampling="4:2:0" codedHeight="960" codedWidth="1920" colorPrimaries="bt709" colorRange="tv" colorSpace="bt709" colorTrc="bt709" frameRate="23.976" hasScalingMatrix="0" height="960" level="40" profile="high" refFrames="4" requiredBandwidths="16210,13160,12238,11672,11253,11253,11253,11253" scanType="progressive" width="1920" displayTitle="1080p" extendedDisplayTitle="1080p (H.264)"> </Stream>
<Stream id="59994" streamType="2" selected="1" default="1" codec="eac3" index="1" channels="6" bitrate="768" language="English" languageTag="en" languageCode="eng" audioChannelLayout="5.1(side)" original="1" requiredBandwidths="767,767,767,767,767,767,767,767" samplingRate="48000" displayTitle="English (EAC3 5.1)" extendedDisplayTitle="English (EAC3 5.1)"> </Stream>
<Stream id="59995" streamType="3" canAutoSync="0" codec="srt" index="2" bitrate="0" language="English" languageTag="en" languageCode="eng" requiredBandwidths="1,1,1,1,1,1,1,1" displayTitle="English" extendedDisplayTitle="English (SRT)"> </Stream>
<Stream id="59996" streamType="3" canAutoSync="0" codec="srt" index="3" bitrate="0" language="English" languageTag="en" languageCode="eng" hearingImpaired="1" requiredBandwidths="1,1,1,1,1,1,1,1" title="SDH" displayTitle="English SDH" extendedDisplayTitle="SDH (English SRT)"> </Stream>
<Stream id="59997" streamType="3" canAutoSync="0" codec="srt" index="4" bitrate="0" language="Arabic" languageTag="ar" languageCode="ara" requiredBandwidths="1,1,1,1,1,1,1,1" displayTitle="Arabic" extendedDisplayTitle="Arabic (SRT)"> </Stream>
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</Part>
</Media>
<Image alt="Hanna" type="coverPoster" url="/library/metadata/6900/thumb/1731848762"/>
<Image alt="Hanna" type="snapshot" url="/library/metadata/6908/thumb/1731848802"/>
<Image alt="Hanna" type="background" url="/library/metadata/6897/art/1731848754"/>
<Image alt="Hanna" type="clearLogo" url="/library/metadata/6897/clearLogo/1731848754"/>
<UltraBlurColors topLeft="3b210e" topRight="7d532a" bottomRight="35280e" bottomLeft="555424"/>
<Guid id="imdb://tt19782808"/>
<Guid id="tmdb://4281676"/>
<Guid id="tvdb://9655340"/>
<Rating image="themoviedb://image.rating" value="8.3" type="audience"/>
<Director id="47084" filter="director=47084" tag="Adam Bernstein" tagKey="5d77685b6f4521001eaa321b" thumb="https://metadata-static.plex.tv/1/people/1db41badbaed6603ec6eee41e5327b22.jpg"/>
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<Role id="16803" filter="actor=16803" tag="Harriet Walter" tagKey="5d776829151a60001f24b1a9" role="Martha Walker" thumb="https://metadata-static.plex.tv/c/people/cb1771f9215fb57fe43d3837e3c83b3c.jpg"/>
<Role id="46984" filter="actor=46984" tag="Chinaza Uche" tagKey="5d7769cfad5437001f7683e6" role="Paul Billings" thumb="https://metadata-static.plex.tv/a/people/a0b80e258353159291c21c876beb08f6.jpg"/>
<Role id="46985" filter="actor=46985" tag="Avi Nash" tagKey="5d776c0a7a53e9001e737c00" role="Lukas Kyle" thumb="https://metadata-static.plex.tv/8/people/802fa2af76c4c0b4e0b29445a94751cb.jpg"/>
<Role id="23946" filter="actor=23946" tag="Rick Gomez" tagKey="5d7768272ec6b5001f6ba429" role="Patrick Kennedy" thumb="https://metadata-static.plex.tv/people/5d7768272ec6b5001f6ba429.jpg"/>
<Role id="5383" filter="actor=5383" tag="Tim Robbins" tagKey="5d776824103a2d001f563ab6" role="Bernard Holland" thumb="https://metadata-static.plex.tv/3/people/35d2f51ac065432a51220b92ee3eed29.jpg"/>
<Role id="10850" filter="actor=10850" tag="Iain Glen" tagKey="5d77682a3c3c2a001fbcbd57" role="Dr. Pete Nichols" thumb="https://metadata-static.plex.tv/4/people/4a9235bb8ad07ad9feecbb33f5715c2b.jpg"/>
<Role id="18686" filter="actor=18686" tag="Helene Maksoud" tagKey="5d776c0a96b655001fe240e7" role="Nurse Alice" thumb="https://metadata-static.plex.tv/0/people/0efb45c79c58827a2ebe12cc912cfcb8.jpg"/>
<Role id="9303" filter="actor=9303" tag="Sophie Thompson" tagKey="5d7768282e80df001ebdd049" role="Gloria Hildebrandt" thumb="https://metadata-static.plex.tv/f/people/f77d2b56abb4a8e62b8922e902f4655d.jpg"/>
<Role id="46987" filter="actor=46987" tag="Remmie Milner" tagKey="5e1653a3ef1040003f268803" role="Shirley" thumb="https://metadata-static.plex.tv/f/people/fd18aec6feb30b796e53741524c4e424.jpg"/>
<Role id="11861" filter="actor=11861" tag="Sienna Guillory" tagKey="5d776826961905001eb91124" role="Hanna Nichols" thumb="https://metadata-static.plex.tv/8/people/8b9a67d1b3555b0ef9cb4de03d2361dc.jpg"/>
<Role id="30387" filter="actor=30387" tag="Amelie Child-Villiers" tagKey="5f3fcea1cae2c60042e84228" role="Young Juliette" thumb="https://metadata-static.plex.tv/2/people/2fc0797ffe72209011c820db31578304.jpg"/>
<Role id="46988" filter="actor=46988" tag="Caitlin Zoz" tagKey="5d776b7051dd69001fe30427" role="Kathleen Billings" thumb="https://metadata-static.plex.tv/0/people/0e9cfe9a26cbe78a8ae0b49c1c098704.jpg"/>
<Role id="46995" filter="actor=46995" tag="Jacqueline Berces" tagKey="5d776df8ad5437001f7e65aa" role="Long Term Care Nurse Amy"/>
<Role id="8970" filter="actor=8970" tag="Christian Ochoa" tagKey="5d776c1f51dd69001fe37ed0" role="Amundsen" thumb="https://image.tmdb.org/t/p/original/cHcw4HlHgHOmzVs4hxUV3J8CNIq.jpg"/>
<Role id="47024" filter="actor=47024" tag="Simon Armstrong" tagKey="5d77683b151a60001f24f268" role="Mosley" thumb="https://metadata-static.plex.tv/6/people/62a088d419f95ad8dbeced82da7e24a7.jpg"/>
<Role id="47025" filter="actor=47025" tag="Isabelle Schuller" tagKey="648c4f4ea9a574de7c976cbd" role="Judicial Assistant"/>
<Role id="23961" filter="actor=23961" tag="Paul Herzberg" tagKey="5d7768696f4521001eaa5d9f" role="Kilroy" thumb="https://metadata-static.plex.tv/people/5d7768696f4521001eaa5d9f.jpg"/>
<Role id="46996" filter="actor=46996" tag="Khairika Sinani" tagKey="63749b2c9a9c48af96f1862f" role="Raider Jean"/>
<Role id="47026" filter="actor=47026" tag="James Day" tagKey="5f4053dac63b480040e4ac31" role="Male Porter"/>
<Role id="47027" filter="actor=47027" tag="Mark Ramsay" tagKey="5f3ffb6e86422500427f9c62" role="Electrician" thumb="https://metadata-static.plex.tv/8/people/812f9c66f0709ff038404cdf04736072.jpg"/>
<Role id="47028" filter="actor=47028" tag="Sarah Farrell" tagKey="5f9530b50db574002df751f1" role="Checkpoint Agent #1"/>
<Role id="47029" filter="actor=47029" tag="Liam Akpan" tagKey="5f404b96be690b004314e737" role="Deputy Jerry"/>
<Role id="12564" filter="actor=12564" tag="Robert Ryan" tagKey="5dd86bb4a02a52001d6d7fd6" role="Uptop Resident" thumb="https://metadata-static.plex.tv/d/people/d966ebcb8749e9dbe4701281d76c009c.jpg"/>
<Chapter id="35244" filter="thumb=35244" tag="Chapter 1" index="1" startTimeOffset="0" endTimeOffset="326041" thumb="/library/media/13923/chapterImages/1"/>
<Chapter id="33822" filter="thumb=33822" tag="Intro" index="2" startTimeOffset="326041" endTimeOffset="403000" thumb="/library/media/13923/chapterImages/2"/>
<Chapter id="35245" filter="thumb=35245" tag="Chapter 2" index="3" startTimeOffset="403000" endTimeOffset="2605800" thumb="/library/media/13923/chapterImages/3"/>
<Marker final="1" id="7378" type="credits" startTimeOffset="2547218" endTimeOffset="2605798">
<Attributes id="7378" version="4"/>
</Marker>
<Marker id="7378" type="intro" startTimeOffset="326089" endTimeOffset="417791">
<Attributes id="7378"/>
</Marker>
<Extras size="0"> </Extras>
<Related> </Related>
</Video>
</MediaContainer>

Docker compose file:

services:
plex:
container_name: plex
image: plexinc/pms-docker
restart: unless-stopped
runtime: nvidia
environment:
- TZ=Europe/London
- PLEX_UID=1001
- PLEX_GID=100
- NVIDIA_DRIVER_CAPABILITIES=compute,video,utility
- NVIDIA_VISIBLE_DEVICES=all
network_mode: host
volumes:
- CHANGE_TO_COMPOSE_DATA_PATH/plexmediaserver:/config
- /srv/mergerfs/datapool:/data
- /srv/dev-disk-by-uuid-777b9db0-4526-48a5-b9fd-29664b24caa3/plexTranscode:/transcode

Plex Media Server Logs_2024-11-17_16-17-12.zip (1.7 MB)

Screenshot_20241116_200804_Plex
Screenshot_20241116_200804_Plex1054×474 22.4 KB

2

It looks like it could be an android mobile issue. I have attached some new logs (including android logs):
Manual seek works fine but it seems to crash when pushing skip intro (when transcoding atmos audio and direct playing video).
And skip intro works fine when not transcoding atmos audio.

[MarkerBehaviour] Auto skipping intro marker to 434751.
11-22 18:46:33.963  i: [MediaSessionBehaviour] Player seeked, updating state to PLAYING
11-22 18:46:33.982  i: [ExoPlayer][EventLogger] positionDiscontinuity [eventTime=163.97, mediaPos=434.75, window=0, period=0, reason=SEEK, PositionInfo:old [mediaItem=0, period=0, pos=350295], PositionInfo:new [mediaItem=0, period=0, pos=434751]]
11-22 18:46:33.983  i: [Player][ExoPlayer] onPositionDiscontinuity, Reason: 1
11-22 18:46:33.987  i: [ExoPlayer][EventLogger] state [eventTime=163.99, mediaPos=434.75, window=0, period=0, BUFFERING]
11-22 18:46:33.988  i: [EngineEventManager] onBufferingStarted (isSeeking: true)
11-22 18:46:33.988  i: [TranscodeSession] Media choice updated
11-22 18:46:33.988  i: [TranscodeSession] Pausing...
11-22 18:46:33.988  i: [ExoPlayer][EventLogger] isPlaying [eventTime=163.99, mediaPos=434.75, window=0, period=0, false]
11-22 18:46:34.071  i: [FFmpegExtractor] Interrupting extractor for release.
11-22 18:46:34.074  i: [FFmpegExtractor] Extractor has been released.
11-22 18:46:34.074  i: [FFmpeg] [INFO] [FFmpegExtractor] Reading whilst closed, exiting.
11-22 18:46:34.074  i: [FFmpeg] [ERROR] [matroska,webm @ 0xb400007cde5baa10] Read error at pos. 251398101 (0xefc07d5)

11-22 18:46:34.074  i: [FFmpeg] [INFO] [FFmpegExtractor] Pre-Reading whilst closed, exiting.
11-22 18:46:34.075  i: [FFmpeg] [INFO] [FFmpegExtractor] Pre-Reading whilst closed, exiting.
11-22 18:46:34.075  i: [FFmpeg] [INFO] [FFmpegExtractor] Closing demuxer context.
11-22 18:46:34.075  i: [FFmpegExtractor] Initialised with new output.
11-22 18:46:34.075  i: [FFmpeg] [INFO] [FFmpegExtractor] Source has been closed successfully.
11-22 18:46:34.075  i: [FFmpegExtractor] Opening demuxer.
11-22 18:46:34.075  i: [FFmpeg] [INFO] [FFmpegExtractor] Connecting directly to ExoPlayer.
11-22 18:46:34.076  i: [FFmpeg] [INFO] [FFmpegExtractor] Preparing context for demuxing.
11-22 18:46:34.076  i: [FFmpegExtractor] IO-seek has been requested, target of 0 bytes (whence 65536).
11-22 18:46:34.076  i: [FFmpegExtractor] IO-seek not resolvable, returning -38 instead.
11-22 18:46:34.076  i: [FFmpegExtractor] IO-seek has been requested, target of -1 bytes (whence 2).
11-22 18:46:34.076  i: [FFmpegExtractor] IO-seek not resolvable, returning -38 instead.
11-22 18:46:34.076  i: [FFmpegExtractor] End of input has been reached.
11-22 18:46:34.077  i: [FFmpeg] [INFO] [FFmpegExtractor] Requesting IO seek to 0 bytes.
11-22 18:46:34.077  i: [FFmpeg] [INFO] [FFmpegExtractor] IO seek completed to -38 Interrupted: No Closed: No
11-22 18:46:34.077  i: [FFmpeg] [INFO] [FFmpegExtractor] Requesting IO seek to -1 bytes.
11-22 18:46:34.078  i: [FFmpeg] [INFO] [FFmpegExtractor] IO seek completed to -38 Interrupted: No Closed: No
11-22 18:46:40.896  i: Fetching [method:GET] https://192.168.5.207:32400/:/timeline?audioStreamID=60645&bufferedTime=0&duration=2485000&guid=plex%3A%2F%2Fepisode%2F66a6519a5b74fdb38fcb0ed4&key=%2Flibrary%2Fmetadata%2F6954&playbackTime=166087&playQueueItemID=25335&ratingKey=6954&state=buffering&time=434751&timeStalled=6&token=...iQ3k&X-Plex-Client-Identifier=b588334e4947b28b-com-plexapp-android&X-Plex-Token=...iQ3k&X-Plex-Language=en-gb
11-22 18:46:41.883  i: [InteractionBehaviour] Woke up, reason: Touch event intercepted.
11-22 18:46:41.883  i: [SystemUIBehaviour] Showing the system user-interface.
11-22 18:46:45.728  i: [InteractionBehaviour] Slept, reason: Timeout reached.
11-22 18:46:45.728  i: [SystemUIBehaviour] Hiding the system user-interface.
11-22 18:46:47.582  i: [InteractionBehaviour] Woke up, reason: Touch event intercepted.
11-22 18:46:47.583  i: [SystemUIBehaviour] Showing the system user-interface.
11-22 18:46:50.897  i: Fetching [method:GET] https://192.168.5.207:32400/:/timeline?audioStreamID=60645&bufferedTime=0&duration=2485000&guid=plex%3A%2F%2Fepisode%2F66a6519a5b74fdb38fcb0ed4&key=%2Flibrary%2Fmetadata%2F6954&playbackTime=176088&playQueueItemID=25335&ratingKey=6954&state=buffering&time=434751&timeStalled=16&token=...iQ3k&X-Plex-Client-Identifier=b588334e4947b28b-com-plexapp-android&X-Plex-Token=...iQ3k&X-Plex-Language=en-gb
11-22 18:46:51.230  i: [InteractionBehaviour] Slept, reason: Timeout reached.
11-22 18:46:51.233  i: [SystemUIBehaviour] Hiding the system user-interface.
11-22 18:47:00.901  i: Fetching [method:GET] https://192.168.5.207:32400/:/timeline?audioStreamID=60645&bufferedTime=0&duration=2485000&guid=plex%3A%2F%2Fepisode%2F66a6519a5b74fdb38fcb0ed4&key=%2Flibrary%2Fmetadata%2F6954&playbackTime=186091&playQueueItemID=25335&ratingKey=6954&state=buffering&time=434751&timeStalled=26&token=...iQ3k&X-Plex-Client-Identifier=b588334e4947b28b-com-plexapp-android&X-Plex-Token=...iQ3k&X-Plex-Language=en-gb
11-22 18:47:03.985  i: [TranscoderSignaler] Pinging server...
11-22 18:47:03.986  i: [BufferHelper] Assumed Bitrate: 400000, Segment Count: 46875
11-22 18:47:03.987  i: [BufferHelper] Detected memory pressure, reducing segment count to fit available memory: 512
11-22 18:47:03.987  i: [BufferHelper] Segment count: 3276
11-22 18:47:03.988  i: Fetching [method:GET] https://192.168.5.207:32400/video/:/transcode/universal/ping?autoAdjustQuality=0&hasMDE=1&location=lan&mediaBufferSize=209664&session=b588334e4947b28b-com-plexapp-android&X-Plex-Client-Identifier=b588334e4947b28b-com-plexapp-android&X-Plex-Client-Platform=Android&X-Plex-Device=SM-G996B&X-Plex-Platform=Android&X-Plex-Platform-Version=14&X-Plex-Product=Plex%20for%20Android%20(Mobile)&X-Plex-Session-Id=865819aa-aa81-4e85-83ff-9005cfee1c16&X-Plex-Version=10.24.0.2257&X-Plex-Token=...iQ3k&X-Plex-Language=en-gb
11-22 18:47:06.390  i: [FFmpeg] [INFO] [FFmpegExtractor] Demuxer context has already been closed.
11-22 18:47:06.391  i: [FFmpeg] [INFO] [FFmpegExtractor] Source has been closed successfully.
11-22 18:47:06.391  i: [FFmpeg] [INFO] [FFmpegExtractor] Source has been terminated successfully.
11-22 18:47:09.109  e: [ExoPlayer][ExoPlayerImplInternal] Playback error
  androidx.media3.exoplayer.ExoPlaybackException: Source error
      at androidx.media3.exoplayer.ExoPlayerImplInternal.handleIoException(SourceFile:17)
      at androidx.media3.exoplayer.ExoPlayerImplInternal.handleMessage(SourceFile:317)
      at android.os.Handler.dispatchMessage(Handler.java:102)
      at android.os.Looper.loopOnce(Looper.java:230)
      at android.os.Looper.loop(Looper.java:319)
      at android.os.HandlerThread.run(HandlerThread.java:67)
  Caused by: androidx.media3.datasource.HttpDataSource$HttpDataSourceException: java.net.SocketTimeoutException: timeout
      at androidx.media3.datasource.DefaultHttpDataSource.open(SourceFile:269)
      at androidx.media3.datasource.DefaultDataSource.open(SourceFile:162)
      at androidx.media3.datasource.StatsDataSource.open(SourceFile:13)
      at androidx.media3.exoplayer.hls.HlsMediaChunk.prepareExtraction(SourceFile:1)
      at androidx.media3.exoplayer.hls.HlsMediaChunk.feedDataToExtractor(SourceFile:18)
      at androidx.media3.exoplayer.hls.HlsMediaChunk.loadMedia(SourceFile:8)
      at androidx.media3.exoplayer.hls.HlsMediaChunk.load(SourceFile:38)
      at androidx.media3.exoplayer.upstream.Loader$LoadTask.run(SourceFile:47)
      at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
      at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:644)
      at java.lang.Thread.run(Thread.java:1012)
  Caused by: java.net.SocketTimeoutException: timeout
      at com.android.okhttp.okio.Okio$3.newTimeoutException(Okio.java:214)
      at com.android.okhttp.okio.AsyncTimeout.exit(AsyncTimeout.java:263)
      at com.android.okhttp.okio.AsyncTimeout$2.read(AsyncTimeout.java:217)
      at com.android.okhttp.okio.RealBufferedSource.indexOf(RealBufferedSource.java:307)
      at com.android.okhttp.okio.RealBufferedSource.indexOf(RealBufferedSource.java:301)
      at com.android.okhttp.okio.RealBufferedSource.readUtf8LineStrict(RealBufferedSource.java:197)
      at com.android.okhttp.internal.http.Http1xStream.readResponse(Http1xStream.java:188)
      at com.android.okhttp.internal.http.Http1xStream.readResponseHeaders(Http1xStream.java:129)
      at com.android.okhttp.internal.http.HttpEngine.readNetworkResponse(HttpEngine.java:750)
      at com.android.okhttp.internal.http.HttpEngine.readResponse(HttpEngine.java:622)
      at com.android.okhttp.internal.huc.HttpURLConnectionImpl.execute(HttpURLConnectionImpl.java:475)
      at com.android.okhttp.internal.huc.HttpURLConnectionImpl.getResponse(HttpURLConnectionImpl.java:411)
      at com.android.okhttp.internal.huc.HttpURLConnectionImpl.getResponseCode(HttpURLConnectionImpl.java:542)
      at com.android.okhttp.internal.huc.DelegatingHttpsURLConnection.getResponseCode(DelegatingHttpsURLConnection.java:106)
      at com.android.okhttp.internal.huc.HttpsURLConnectionImpl.getResponseCode(HttpsURLConnectionImpl.java:30)
      at androidx.media3.datasource.DefaultHttpDataSource.makeConnection(SourceFile:11)
      at androidx.media3.datasource.DefaultHttpDataSource.open(SourceFile:13)
      ... 10 more
  Caused by: java.net.SocketException: Socket closed
      at java.net.SocketInputStream.read(SocketInputStream.java:188)
      at java.net.SocketInputStream.read(SocketInputStream.java:143)
      at com.android.org.conscrypt.ConscryptEngineSocket$SSLInputStream.readFromSocket(ConscryptEngineSocket.java:985)
      at com.android.org.conscrypt.ConscryptEngineSocket$SSLInputStream.processDataFromSocket(ConscryptEngineSocket.java:949)
      at com.android.org.conscrypt.ConscryptEngineSocket$SSLInputStream.readUntilDataAvailable(ConscryptEngineSocket.java:864)
      at com.android.org.conscrypt.ConscryptEngineSocket$SSLInputStream.read(ConscryptEngineSocket.java:837)
      at com.android.okhttp.okio.Okio$2.read(Okio.java:138)
      at com.android.okhttp.okio.AsyncTimeout$2.read(AsyncTimeout.java:213)
      ... 24 more

11-22 18:47:09.126  i: [ExoPlayer][EventLogger] videoDisabled [eventTime=199.13, mediaPos=434.75, window=0, period=0]
11-22 18:47:09.126  i: [ExoPlayer][EventLogger] videoSize [eventTime=199.13, mediaPos=434.75, window=0, period=0, 0, 0]
11-22 18:47:09.126  w: [Player][ExoPlayer] Video size changed to something undefined: 0/0
11-22 18:47:09.129  i: [ExoPlayer][EventLogger] audioDisabled [eventTime=199.13, mediaPos=434.75, window=0, period=0]
11-22 18:47:09.170  i: [FFmpegExtractor] Interrupting extractor for release.
11-22 18:47:09.170  i: [FFmpeg] [INFO] [FFmpegExtractor] Reading whilst closed, exiting.
11-22 18:47:09.170  i: [FFmpeg] [ERROR] [matroska,webm @ 0xb400007cde61aeb0] Read error at pos. 931 (0x3a3)

11-22 18:47:09.171  i: [FFmpeg] [ERROR] [matroska,webm @ 0xb400007cde61aeb0] Duplicate element

11-22 18:47:09.171  i: [FFmpeg] [ERROR] [matroska,webm @ 0xb400007cde61aeb0] 0x00 at pos 110 (0x6e) invalid as first byte of an EBML number

11-22 18:47:09.171  i: [FFmpeg] [ERROR] [matroska,webm @ 0xb400007cde61aeb0] Duplicate element

11-22 18:47:09.171  i: [FFmpeg] [ERROR] [matroska,webm @ 0xb400007cde61aeb0] 0x00 at pos 204 (0xcc) invalid as first byte of an EBML number

11-22 18:47:09.171  i: [FFmpeg] [ERROR] [matroska,webm @ 0xb400007cde61aeb0] Element at 0x67 ending at 0x9ec0100006f exceeds containing master element ending at 0x1413

11-22 18:47:09.171  i: [FFmpeg] [INFO] [FFmpegExtractor] Pre-Reading whilst closed, exiting.
11-22 18:47:09.171  i: [FFmpeg] [INFO] [FFmpegExtractor] Pre-Reading whilst closed, exiting.
11-22 18:47:09.171  i: [FFmpeg] [ERROR] [FFmpegExtractor] Failed to open demuxer (error -1414092869): 
11-22 18:47:09.172  i: [FFmpegExtractor] Extractor has been released.
11-22 18:47:09.172  i: [FFmpeg] [INFO] [FFmpegExtractor] Closing demuxer context.
11-22 18:47:09.172  i: [FFmpeg] [INFO] [FFmpegExtractor] Source has been closed successfully.
11-22 18:47:09.178  i: [LoadControl] Setting buffer size to 73.19 MB / 0 seconds.
11-22 18:47:09.181  i: [ExoPlayer][EventLogger] timeline [eventTime=199.18, mediaPos=434.75, window=0, period=0, periodCount=1, windowCount=1, reason=SOURCE_UPDATE
11-22 18:47:09.181  i: [ExoPlayer][EventLogger]   period [2485.00]
11-22 18:47:09.181  i: [ExoPlayer][EventLogger]   window [2485.00, seekable=true, dynamic=false]
11-22 18:47:09.181  i: [ExoPlayer][EventLogger] ]
11-22 18:47:09.181  i: [Player][ExoPlayer] onTimelineChanged (Position: 434751 ms, Duration: 2485000 ms)
11-22 18:47:09.182  e: [ExoPlayer][EventLogger] playerFailed [eventTime=199.19, mediaPos=434.75, window=0, period=0, errorCode=ERROR_CODE_IO_NETWORK_CONNECTION_TIMEOUT
  androidx.media3.exoplayer.ExoPlaybackException: Source error
      at androidx.media3.exoplayer.ExoPlayerImplInternal.handleIoException(SourceFile:17)
      at androidx.media3.exoplayer.ExoPlayerImplInternal.handleMessage(SourceFile:317)
      at android.os.Handler.dispatchMessage(Handler.java:102)
      at android.os.Looper.loopOnce(Looper.java:230)
      at android.os.Looper.loop(Looper.java:319)
      at android.os.HandlerThread.run(HandlerThread.java:67)
  Caused by: androidx.media3.datasource.HttpDataSource$HttpDataSourceException: java.net.SocketTimeoutException: timeout
      at androidx.media3.datasource.DefaultHttpDataSource.open(SourceFile:269)
      at androidx.media3.datasource.DefaultDataSource.open(SourceFile:162)
      at androidx.media3.datasource.StatsDataSource.open(SourceFile:13)
      at androidx.media3.exoplayer.hls.HlsMediaChunk.prepareExtraction(SourceFile:1)
      at androidx.media3.exoplayer.hls.HlsMediaChunk.feedDataToExtractor(SourceFile:18)
      at androidx.media3.exoplayer.hls.HlsMediaChunk.loadMedia(SourceFile:8)
      at androidx.media3.exoplayer.hls.HlsMediaChunk.load(SourceFile:38)
      at androidx.media3.exoplayer.upstream.Loader$LoadTask.run(SourceFile:47)
      at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
      at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:644)
      at java.lang.Thread.run(Thread.java:1012)
  Caused by: java.net.SocketTimeoutException: timeout
      at com.android.okhttp.okio.Okio$3.newTimeoutException(Okio.java:214)
      at com.android.okhttp.okio.AsyncTimeout.exit(AsyncTimeout.java:263)
      at com.android.okhttp.okio.AsyncTimeout$2.read(AsyncTimeout.java:217)
      at com.android.okhttp.okio.RealBufferedSource.indexOf(RealBufferedSource.java:307)
      at com.android.okhttp.okio.RealBufferedSource.indexOf(RealBufferedSource.java:301)
      at com.android.okhttp.okio.RealBufferedSource.readUtf8LineStrict(RealBufferedSource.java:197)
      at com.android.okhttp.internal.http.Http1xStream.readResponse(Http1xStream.java:188)
      at com.android.okhttp.internal.http.Http1xStream.readResponseHeaders(Http1xStream.java:129)
      at com.android.okhttp.internal.http.HttpEngine.readNetworkResponse(HttpEngine.java:750)
      at com.android.okhttp.internal.http.HttpEngine.readResponse(HttpEngine.java:622)
      at com.android.okhttp.internal.huc.HttpURLConnectionImpl.execute(HttpURLConnectionImpl.java:475)
      at com.android.okhttp.internal.huc.HttpURLConnectionImpl.getResponse(HttpURLConnectionImpl.java:411)
      at com.android.okhttp.internal.huc.HttpURLConnectionImpl.getResponseCode(HttpURLConnectionImpl.java:542)
      at com.android.okhttp.internal.huc.DelegatingHttpsURLConnection.getResponseCode(DelegatingHttpsURLConnection.java:106)
      at com.android.okhttp.internal.huc.HttpsURLConnectionImpl.getResponseCode(HttpsURLConnectionImpl.java:30)
      at androidx.media3.datasource.DefaultHttpDataSource.makeConnection(SourceFile:11)
      at androidx.media3.datasource.DefaultHttpDataSource.open(SourceFile:13)
      ... 10 more
  Caused by: java.net.SocketException: Socket closed
      at java.net.SocketInputStream.read(SocketInputStream.java:188)
      at java.net.SocketInputStream.read(SocketInputStream.java:143)
      at com.android.org.conscrypt.ConscryptEngineSocket$SSLInputStream.readFromSocket(ConscryptEngineSocket.java:985)
      at com.android.org.conscrypt.ConscryptEngineSocket$SSLInputStream.processDataFromSocket(ConscryptEngineSocket.java:949)
      at com.android.org.conscrypt.ConscryptEngineSocket$SSLInputStream.readUntilDataAvailable(ConscryptEngineSocket.java:864)
      at com.android.org.conscrypt.ConscryptEngineSocket$SSLInputStream.read(ConscryptEngineSocket.java:837)
      at com.android.okhttp.okio.Okio$2.read(Okio.java:138)
      at com.android.okhttp.okio.AsyncTimeout$2.read(AsyncTimeout.java:213)
      ... 24 more
]
11-22 18:47:09.182  e: [Player][ExoPlayer] Playback error detected
11-22 18:47:09.184  i: [Player][Timeline] Handling player error
11-22 18:47:09.184  i: [Player][Timeline] Playback stopped (error: true)
11-22 18:47:09.184  e: An exception occurred: androidx.media3.exoplayer.ExoPlaybackException: Source error
11-22 18:47:09.184  e: Stacktrace: androidx.media3.exoplayer.ExoPlaybackException: Source error
	at androidx.media3.exoplayer.ExoPlayerImplInternal.handleIoException(SourceFile:17)
	at androidx.media3.exoplayer.ExoPlayerImplInternal.handleMessage(SourceFile:317)
	at android.os.Handler.dispatchMessage(Handler.java:102)
	at android.os.Looper.loopOnce(Looper.java:230)
	at android.os.Looper.loop(Looper.java:319)
	at android.os.HandlerThread.run(HandlerThread.java:67)
Caused by: androidx.media3.datasource.HttpDataSource$HttpDataSourceException: java.net.SocketTimeoutException: timeout
	at androidx.media3.datasource.DefaultHttpDataSource.open(SourceFile:269)
	at androidx.media3.datasource.DefaultDataSource.open(SourceFile:162)
	at androidx.media3.datasource.StatsDataSource.open(SourceFile:13)
	at androidx.media3.exoplayer.hls.HlsMediaChunk.prepareExtraction(SourceFile:1)
	at androidx.media3.exoplayer.hls.HlsMediaChunk.feedDataToExtractor(SourceFile:18)
	at androidx.media3.exoplayer.hls.HlsMediaChunk.loadMedia(SourceFile:8)
	at androidx.media3.exoplayer.hls.HlsMediaChunk.load(SourceFile:38)
	at androidx.media3.exoplayer.upstream.Loader$LoadTask.run(SourceFile:47)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:644)
	at java.lang.Thread.run(Thread.java:1012)
Caused by: java.net.SocketTimeoutException: timeout
	at com.android.okhttp.okio.Okio$3.newTimeoutException(Okio.java:214)
	at com.android.okhttp.okio.AsyncTimeout.exit(AsyncTimeout.java:263)
	at com.android.okhttp.okio.AsyncTimeout$2.read(AsyncTimeout.java:217)
	at com.android.okhttp.okio.RealBufferedSource.indexOf(RealBufferedSource.java:307)
	at com.android.okhttp.okio.RealBufferedSource.indexOf(RealBufferedSource.java:301)
	at com.android.okhttp.okio.RealBufferedSource.readUtf8LineStrict(RealBufferedSource.java:197)
	at com.android.okhttp.internal.http.Http1xStream.readResponse(Http1xStream.java:188)
	at com.android.okhttp.internal.http.Http1xStream.readResponseHeaders(Http1xStream.java:129)
	at com.android.okhttp.internal.http.HttpEngine.readNetworkResponse(HttpEngine.java:750)
	at com.android.okhttp.internal.http.HttpEngine.readResponse(HttpEngine.java:622)
	at com.android.okhttp.internal.huc.HttpURLConnectionImpl.execute(HttpURLConnectionImpl.java:475)
	at com.android.okhttp.internal.huc.HttpURLConnectionImpl.getResponse(HttpURLConnectionImpl.java:411)
	at com.android.okhttp.internal.huc.HttpURLConnectionImpl.getResponseCode(HttpURLConnectionImpl.java:542)
	at com.android.okhttp.internal.huc.DelegatingHttpsURLConnection.getResponseCode(DelegatingHttpsURLConnection.java:106)
	at com.android.okhttp.internal.huc.HttpsURLConnectionImpl.getResponseCode(HttpsURLConnectionImpl.java:30)
	at androidx.media3.datasource.DefaultHttpDataSource.makeConnection(SourceFile:11)
	at androidx.media3.datasource.DefaultHttpDataSource.open(SourceFile:13)
	... 10 more
Caused by: java.net.SocketException: Socket closed
	at java.net.SocketInputStream.read(SocketInputStream.java:188)
	at java.net.SocketInputStream.read(SocketInputStream.java:143)
	at com.android.org.conscrypt.ConscryptEngineSocket$SSLInputStream.readFromSocket(ConscryptEngineSocket.java:985)
	at com.android.org.conscrypt.ConscryptEngineSocket$SSLInputStream.processDataFromSocket(ConscryptEngineSocket.java:949)
	at com.android.org.conscrypt.ConscryptEngineSocket$SSLInputStream.readUntilDataAvailable(ConscryptEngineSocket.java:864)
	at com.android.org.conscrypt.ConscryptEngineSocket$SSLInputStream.read(ConscryptEngineSocket.java:837)
	at com.android.okhttp.okio.Okio$2.read(Okio.java:138)
	at com.android.okhttp.okio.AsyncTimeout$2.read(AsyncTimeout.java:213)
	... 24 more

11-22 18:47:09.185  i: [ExoPlayer][EventLogger] state [eventTime=199.19, mediaPos=434.75, window=0, period=0, IDLE]
11-22 18:47:09.185  i: Fetching [method:GET] https://192.168.5.207:32400/:/timeline?audioStreamID=60645&bufferedTime=0&duration=2485000&guid=plex%3A%2F%2Fepisode%2F66a6519a5b74fdb38fcb0ed4&key=%2Flibrary%2Fmetadata%2F6954&playbackTime=194376&playQueueItemID=25335&ratingKey=6954&state=stopped&time=434751&timeStalled=35&token=...iQ3k&X-Plex-Client-Identifier=b588334e4947b28b-com-plexapp-android&X-Plex-Token=...iQ3k&X-Plex-Language=en-gb
11-22 18:47:09.291  i: [Player][Timeline] Player error not known by server, reporting original player error (or a playback interrupted one)
11-22 18:47:09.292  i: [Player] Error reported: UnknownError (null)
11-22 18:47:09.292  i: [Player][Timeline] Playback stopped (error: false)
11-22 18:47:09.296  i: Fetching [method:GET] https://192.168.5.207:32400/:/timeline?audioStreamID=60645&bufferedTime=0&duration=2485000&guid=plex%3A%2F%2Fepisode%2F66a6519a5b74fdb38fcb0ed4&key=%2Flibrary%2Fmetadata%2F6954&playbackTime=194486&playQueueItemID=25335&ratingKey=6954&state=stopped&time=434751&timeStalled=35&token=...iQ3k&X-Plex-Client-Identifier=b588334e4947b28b-com-plexapp-android&X-Plex-Token=...iQ3k&X-Plex-Language=en-gb
11-22 18:47:09.304  i: [TranscodeSession] Stopping...

plex-log-Sammy.zip (616.8 KB)
Plex Media Server Logs_2024-11-22_19-08-19.zip (4.8 MB)

3

Get rid of all those subtitle tracks.
You don’t need to carry all 42 of them

The limit for Android players is 28 (which is still an insane amount unless you really speak 28 languages)

The vast majority need fewer than 6 subtitle tracks

4

Hello thanks for the reply
I have remuxed the file and removed most of the subtitles (leaving only English tracks). Unfortunately the error still occurs:
plex-log-Sammy 27th November.zip (513.5 KB)
Plex Media Server Logs_2024-11-27_14-17-33.zip (4.2 MB)

I have run “ffmpeg.exe -v error -i %1 -f null - > “%~1.log” 2>&1” on the file using ffmpeg 7.1 and no errors/problems are detected with the file.

5

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