ERROR - Unable to find client profile for device spam in logs while nothing is being played

Plex Media Server
1

Server Version#: 1.22.0.4163-d8c4875dd on Debian 10

Hey there

every 3-20 seconds i got these lines in the logfile, no matter if content is being played or not:

Mar 10, 2021 18:18:14.586 [0x7f4ea6ffd700] ERROR - Unable to find client profile for device; platform=Kodi, platformVersion=18.2 Git:newclock5_18.2-Leia, device=RaspberryPi, model=Unknown
Mar 10, 2021 18:18:30.335 [0x7f4f1e7fc700] ERROR - Unable to find client profile for device; platform=Kodi, platformVersion=18.2 Git:newclock5_18.2-Leia, device=RaspberryPi, model=Unknown
Mar 10, 2021 18:18:30.365 [0x7f4ea77fe700] WARN - [Transcode] Got a transcode session ping without a session GUID (or with an invalid one).
Mar 10, 2021 18:18:35.352 [0x7f4ea77fe700] WARN - [Transcode] Got a transcode session ping without a session GUID (or with an invalid one).
Mar 10, 2021 18:18:46.185 [0x7f4ea77fe700] ERROR - Unable to find client profile for device; platform=Kodi, platformVersion=18.2 Git:newclock5_18.2-Leia, device=RaspberryPi, model=Unknown

# cat Plex\ Media\ Server.log |grep "client profile for device"|wc -l
390

# cat Plex\ Media\ Server* |grep "client profile for device"|wc -l
11355

Please advice

2

If it really bothers you, create a profile for it.
/var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Profiles (owner = plex:plex)

3

Thanks. I don’t know if it bothers me, but I don’t think it needs to be written to the log file every few seconds? Certainly not 11355 times over the past few days? It’s a bit excessive.

Is there a support page on how to write profiles?

4

Option 1:

  • Tell your Kodi system to stop pinging Plex! :smiley:

Option 2:

  • Look in /usr/lib/plexmediaserver/Resources/Profiles.
  • You can copy one of those.
  • Name the file and the internal ID strings to match the name Kodi gives
  • If you want to change any of the streaming limits, you can do that too.

Remember

Each time you make a change, you must restart Plex.
PMS reads in any Profiles at start.

5

Thanks @ChuckPa!

P.S. it’s not my kodi, I use plex :wink:
It’s one of my users.

6

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