Errore update/intallazione plex client su windows 10


#1

Da un paio di settimane non riesco ad aggiornare plex client (windows 10)

Seguendo i fix suggeriti non ho risolto il problema, qualche idea? Qualcuno ha riscontrato lo stesso problema?

Il fix dell'msi package suggerito nelle faq non è stato d'aiuto
https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed

Error log
[24E4:3284][2018-05-16T19:23:31]i001: Burn v3.10.3.3007, Windows v10.0 (Build 16299: Service Pack 0), path: C:\Users\Black\AppData\Local\Temp{FAF20346-B37D-4A7C-AA9A-AA7BEEB9A5A3}.cr\PlexMediaPlayer-2.10.0.849-e02dbeca-windows-x64.exe
[24E4:3284][2018-05-16T19:23:31]i000: Initializing numeric variable 'autolaunch' to value '0'
[24E4:3284][2018-05-16T19:23:31]i000: Initializing string variable 'InstallFolder' to value '[ProgramFiles64Folder]Plex\Plex Media Player'
[24E4:3284][2018-05-16T19:23:31]i000: Initializing string variable 'LaunchTarget' to value '[InstallFolder]\PlexMediaPlayer.exe'
[24E4:3284][2018-05-16T19:23:31]i009: Command Line: '-burn.clean.room=C:\Users\Black\Downloads\PlexMediaPlayer-2.10.0.849-e02dbeca-windows-x64.exe -burn.filehandle.attached=568 -burn.filehandle.self=576'
[24E4:3284][2018-05-16T19:23:31]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\Black\Downloads\PlexMediaPlayer-2.10.0.849-e02dbeca-windows-x64.exe'
[24E4:3284][2018-05-16T19:23:31]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\Black\Downloads\'
[24E4:3284][2018-05-16T19:23:31]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\Black\AppData\Local\Temp\Plex_Media_Player_20180516192331.log'
[24E4:3284][2018-05-16T19:23:31]i000: Setting string variable 'WixBundleName' to value 'Plex Media Player'
[24E4:3284][2018-05-16T19:23:31]i000: Setting string variable 'WixBundleManufacturer' to value 'Plex'
[24E4:34F8][2018-05-16T19:23:31]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
[24E4:34F8][2018-05-16T19:23:31]i000: Setting version variable 'WixBundleFileVersion' to value '2.10.0.0'
[24E4:3284][2018-05-16T19:23:31]i100: Detect begin, 13 packages
[24E4:3284][2018-05-16T19:23:31]i000: Registry value not found. Key = 'Software\Plex, Inc.\Plex Media Player', Value = 'InstallFolder'
[24E4:3284][2018-05-16T19:23:31]i052: Condition 'PreviousInstallFolder' evaluates to false.
[24E4:3284][2018-05-16T19:23:31]i000: Setting numeric variable 'FoundMfPlatDll' to value 1
[24E4:3284][2018-05-16T19:23:31]i000: Setting numeric variable 'Found_ucrtbase_dll' to value 1
[24E4:3284][2018-05-16T19:23:31]i052: Condition 'NOT Found_ucrtbase_dll' evaluates to false.
[24E4:3284][2018-05-16T19:23:31]i000: Setting string variable 'WinRegCurrentBuildNumber' to value '16299'
[24E4:3284][2018-05-16T19:23:31]i000: Setting string variable 'WinRegCurrentBuild' to value '16299'
[24E4:3284][2018-05-16T19:23:31]i000: Setting string variable 'WinRegEditionID' to value 'Core'
[24E4:3284][2018-05-16T19:23:31]i000: Setting string variable 'WinRegInstallationType' to value 'Client'
[24E4:3284][2018-05-16T19:23:31]i000: Setting string variable 'WinRegMediaPlayer' to value '%ProgramFiles%\Windows Media Player'
[24E4:3284][2018-05-16T19:23:31]i000: Setting string variable 'WinRegProductName' to value 'Windows 10 Home'
[24E4:3284][2018-05-16T19:23:31]i000: Setting string variable 'WinRegReleaseID' to value '1709'
[24E4:3284][2018-05-16T19:23:31]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14'
[24E4:3284][2018-05-16T19:23:31]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14'
[24E4:3284][2018-05-16T19:23:31]i102: Detected related bundle: {1c9fc049-efdf-4ed0-b642-4ab9e2abc62b}, type: Upgrade, scope: PerMachine, version: 2.9.0.0, operation: MajorUpgrade
[24E4:3284][2018-05-16T19:23:31]i052: Condition 'FoundMfPlatDll' evaluates to true.
[24E4:3284][2018-05-16T19:23:31]i052: Condition 'FoundMfPlatDll' evaluates to true.
[24E4:3284][2018-05-16T19:23:31]i052: Condition 'FoundMfPlatDll AND WinRegMediaPlayer' evaluates to true.
[24E4:3284][2018-05-16T19:23:31]i052: Condition 'FoundMfPlatDll AND WinRegMediaPlayer' evaluates to true.
[24E4:3284][2018-05-16T19:23:31]i052: Condition 'FoundMfPlatDll' evaluates to true.
[24E4:3284][2018-05-16T19:23:31]i052: Condition 'FoundMfPlatDll' evaluates to true.
[24E4:3284][2018-05-16T19:23:31]i052: Condition 'FoundMfPlatDll' evaluates to true.
[24E4:3284][2018-05-16T19:23:31]i052: Condition 'FoundMfPlatDll' evaluates to true.
[24E4:3284][2018-05-16T19:23:31]i052: Condition 'FoundMfPlatDll' evaluates to true.
[24E4:3284][2018-05-16T19:23:31]i052: Condition 'FoundMfPlatDll' evaluates to true.
[24E4:3284][2018-05-16T19:23:31]i101: Detected package: MediaPackWin7x86, state: Present, cached: None
[24E4:3284][2018-05-16T19:23:31]i101: Detected package: MediaPackWin7x64, state: Present, cached: None
[24E4:3284][2018-05-16T19:23:31]i101: Detected package: MediaPackWin8x86, state: Present, cached: None
[24E4:3284][2018-05-16T19:23:31]i101: Detected package: MediaPackWin8x64, state: Present, cached: None
[24E4:3284][2018-05-16T19:23:31]i101: Detected package: MediaPackWin81x86, state: Present, cached: None
[24E4:3284][2018-05-16T19:23:31]i101: Detected package: MediaPackWin81x64, state: Present, cached: None
[24E4:3284][2018-05-16T19:23:31]i101: Detected package: MediaPackWin10x86, state: Present, cached: None
[24E4:3284][2018-05-16T19:23:31]i101: Detected package: MediaPackWin10x64, state: Present, cached: None
[24E4:3284][2018-05-16T19:23:31]i101: Detected package: MediaPackWin10x861511, state: Present, cached: None
[24E4:3284][2018-05-16T19:23:31]i101: Detected package: MediaPackWin10x641511, state: Present, cached: None
[24E4:3284][2018-05-16T19:23:31]i101: Detected package: pmp, state: Absent, cached: None
[24E4:3284][2018-05-16T19:23:31]i101: Detected package: vcredist_repair, state: Absent, cached: Complete
[24E4:3284][2018-05-16T19:23:31]i101: Detected package: vcredist, state: Absent, cached: Complete
[24E4:3284][2018-05-16T19:23:31]i052: Condition 'VersionNT >= v6.1' evaluates to true.
[24E4:3284][2018-05-16T19:23:31]i052: Condition 'NOT ((VersionNT = v6.1) AND ((NOT ServicePackLevel) OR (ServicePackLevel < 1)))' evaluates to true.
[24E4:3284][2018-05-16T19:23:31]i052: Condition 'NOT ((VersionNT = v6.3) AND (KB2919355_x86 <> 112 AND KB2919355_amd64 <> 112))' evaluates to true.
[24E4:3284][2018-05-16T19:23:31]i199: Detect complete, result: 0x0
[24E4:34F8][2018-05-16T19:23:32]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 0
[24E4:3284][2018-05-16T19:23:32]i200: Plan begin, 13 packages, action: Install
[24E4:3284][2018-05-16T19:23:32]i052: Condition 'VersionNT=v6.1 AND NOT VersionNT64 AND WinRegInstallationType~="Client"' evaluates to false.
[24E4:3284][2018-05-16T19:23:32]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin7x86
[24E4:3284][2018-05-16T19:23:32]i052: Condition 'VersionNT=v6.1 AND VersionNT64 AND WinRegInstallationType~="Client"' evaluates to false.
[24E4:3284][2018-05-16T19:23:32]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin7x64
[24E4:3284][2018-05-16T19:23:32]i052: Condition 'VersionNT=v6.2 AND NOT VersionNT64 AND WinRegInstallationType~="Client"' evaluates to false.
[24E4:3284][2018-05-16T19:23:32]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin8x86
[24E4:3284][2018-05-16T19:23:32]i052: Condition 'VersionNT=v6.2 AND VersionNT64 AND WinRegInstallationType~="Client"' evaluates to false.
[24E4:3284][2018-05-16T19:23:32]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin8x64
[24E4:3284][2018-05-16T19:23:32]i052: Condition 'VersionNT=v6.3 AND NOT VersionNT64 AND WinRegInstallationType~="Client"' evaluates to false.
[24E4:3284][2018-05-16T19:23:32]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin81x86
[24E4:3284][2018-05-16T19:23:32]i052: Condition 'VersionNT=v6.3 AND VersionNT64 AND WinRegInstallationType~="Client"' evaluates to false.
[24E4:3284][2018-05-16T19:23:32]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin81x64
[24E4:3284][2018-05-16T19:23:32]i052: Condition 'VersionNT>=v10.0 AND NOT VersionNT64 AND WinRegCurrentBuildNumber=10240 AND WinRegInstallationType~="Client"' evaluates to false.
[24E4:3284][2018-05-16T19:23:32]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x86
[24E4:3284][2018-05-16T19:23:32]i052: Condition 'VersionNT>=v10.0 AND VersionNT64 AND WinRegCurrentBuildNumber=10240 AND WinRegInstallationType~="Client"' evaluates to false.
[24E4:3284][2018-05-16T19:23:32]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x64
[24E4:3284][2018-05-16T19:23:32]i052: Condition 'VersionNT>=v10.0 AND NOT VersionNT64 AND WinRegReleaseID=1511 AND WinRegInstallationType~="Client"' evaluates to false.
[24E4:3284][2018-05-16T19:23:32]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x861511
[24E4:3284][2018-05-16T19:23:32]i052: Condition 'VersionNT>=v10.0 AND VersionNT64 AND WinRegReleaseID=1511 AND WinRegInstallationType~="Client"' evaluates to false.
[24E4:3284][2018-05-16T19:23:32]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x641511
[24E4:3284][2018-05-16T19:23:32]i000: Setting string variable 'WixBundleRollbackLog_pmp' to value 'C:\Users\Black\AppData\Local\Temp\Plex_Media_Player_20180516192331_000_pmp_rollback.log'
[24E4:3284][2018-05-16T19:23:32]i000: Setting string variable 'WixBundleLog_pmp' to value 'C:\Users\Black\AppData\Local\Temp\Plex_Media_Player_20180516192331_000_pmp.log'
[24E4:3284][2018-05-16T19:23:32]i052: Condition 'Bad_VCRedist' evaluates to false.
[24E4:3284][2018-05-16T19:23:32]w321: Skipping dependency registration on package with no dependency providers: vcredist_repair
[24E4:3284][2018-05-16T19:23:32]i052: Condition 'NOT Bad_VCRedist' evaluates to true.
[24E4:3284][2018-05-16T19:23:32]w321: Skipping dependency registration on package with no dependency providers: vcredist
[24E4:3284][2018-05-16T19:23:32]i000: Setting string variable 'WixBundleLog_vcredist' to value 'C:\Users\Black\AppData\Local\Temp\Plex_Media_Player_20180516192331_001_vcredist.log'
[24E4:3284][2018-05-16T19:23:32]i201: Planned package: MediaPackWin7x86, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[24E4:3284][2018-05-16T19:23:32]i201: Planned package: MediaPackWin7x64, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[24E4:3284][2018-05-16T19:23:32]i201: Planned package: MediaPackWin8x86, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[24E4:3284][2018-05-16T19:23:32]i201: Planned package: MediaPackWin8x64, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[24E4:3284][2018-05-16T19:23:32]i201: Planned package: MediaPackWin81x86, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[24E4:3284][2018-05-16T19:23:32]i201: Planned package: MediaPackWin81x64, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[24E4:3284][2018-05-16T19:23:32]i201: Planned package: MediaPackWin10x86, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[24E4:3284][2018-05-16T19:23:32]i201: Planned package: MediaPackWin10x64, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[24E4:3284][2018-05-16T19:23:32]i201: Planned package: MediaPackWin10x861511, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[24E4:3284][2018-05-16T19:23:32]i201: Planned package: MediaPackWin10x641511, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[24E4:3284][2018-05-16T19:23:32]i201: Planned package: pmp, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[24E4:3284][2018-05-16T19:23:32]i201: Planned package: vcredist_repair, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: Yes, dependency: None
[24E4:3284][2018-05-16T19:23:32]i201: Planned package: vcredist, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: No, uncache: No, dependency: None
[24E4:3284][2018-05-16T19:23:32]i207: Planned related bundle: {1c9fc049-efdf-4ed0-b642-4ab9e2abc62b}, type: Upgrade, default requested: Absent, ba requested: Absent, execute: Uninstall, rollback: Install, dependency: None
[24E4:3284][2018-05-16T19:23:32]i299: Plan complete, result: 0x0
[24E4:3284][2018-05-16T19:23:32]i300: Apply begin
[24E4:3284][2018-05-16T19:23:32]i010: Launching elevated engine process.
[24E4:3284][2018-05-16T19:23:51]i011: Launched elevated engine process.
[24E4:3284][2018-05-16T19:23:51]i012: Connected to elevated engine.
[2064:20CC][2018-05-16T19:23:51]i358: Pausing automatic updates.
[2064:20CC][2018-05-16T19:23:51]i359: Paused automatic updates.
[2064:20CC][2018-05-16T19:23:51]i360: Creating a system restore point.
[2064:20CC][2018-05-16T19:24:07]i361: Created a system restore point.
[2064:20CC][2018-05-16T19:24:07]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{6fc368cc-3498-455b-b43e-244cf0e8c03e}, options: 0x7, disable resume: No
[2064:20CC][2018-05-16T19:24:07]i000: Caching bundle from: 'C:\Users\Black\AppData\Local\Temp{3D47A389-6F0A-4B9C-BF5A-D2E05C837665}.be\PlexMediaPlayer-2.10.0.849-e02dbeca-windows-x64.exe' to: 'C:\ProgramData\Package Cache{6fc368cc-3498-455b-b43e-244cf0e8c03e}\PlexMediaPlayer-2.10.0.849-e02dbeca-windows-x64.exe'
[2064:20CC][2018-05-16T19:24:07]i320: Registering bundle dependency provider: {6fc368cc-3498-455b-b43e-244cf0e8c03e}, version: 2.10.0.0
[2064:20CC][2018-05-16T19:24:07]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{6fc368cc-3498-455b-b43e-244cf0e8c03e}, resume: Active, restart initiated: No, disable resume: No
[2064:3B20][2018-05-16T19:24:08]i305: Verified acquired payload: pmp at path: C:\ProgramData\Package Cache.unverified\pmp, moving to: C:\ProgramData\Package Cache{7B94EEAF-3CA9-444D-A6EA-1A27CC544682}v2.10.0\PMP.msi.
[2064:3B20][2018-05-16T19:24:08]i304: Verified existing payload: vcredist at path: C:\ProgramData\Package Cache\10B1683EA3FF5F36F225769244BF7E7813D54AD0\vcredist_x64.exe.
[2064:20CC][2018-05-16T19:24:08]i323: Registering package dependency provider: {7B94EEAF-3CA9-444D-A6EA-1A27CC544682}, version: 2.10.0, package: pmp
[2064:20CC][2018-05-16T19:24:08]i301: Applying execute package: pmp, action: Install, path: C:\ProgramData\Package Cache{7B94EEAF-3CA9-444D-A6EA-1A27CC544682}v2.10.0\PMP.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" INSTALLLOCATION="C:\Program Files\Plex\Plex Media Player" AUTOLAUNCH="0" WINDOWSTYPE="Client"'
[2064:20CC][2018-05-16T19:24:11]e000: Error 0x80070652: Failed to install MSI package.
[2064:20CC][2018-05-16T19:24:11]e000: Error 0x80070652: Failed to execute MSI package.
[24E4:3284][2018-05-16T19:24:11]e000: Error 0x80070652: Failed to configure per-machine MSI package.
[24E4:3284][2018-05-16T19:24:11]w348: Application requested retry of package: pmp, encountered error: 0x80070652. Retrying...
[2064:20CC][2018-05-16T19:24:14]i301: Applying execute package: pmp, action: Install, path: C:\ProgramData\Package Cache{7B94EEAF-3CA9-444D-A6EA-1A27CC544682}v2.10.0\PMP.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" INSTALLLOCATION="C:\Program Files\Plex\Plex Media Player" AUTOLAUNCH="0" WINDOWSTYPE="Client"'
[2064:20CC][2018-05-16T19:24:17]e000: Error 0x80070652: Failed to install MSI package.
[2064:20CC][2018-05-16T19:24:17]e000: Error 0x80070652: Failed to execute MSI package.
[24E4:3284][2018-05-16T19:24:17]e000: Error 0x80070652: Failed to configure per-machine MSI package.
[24E4:3284][2018-05-16T19:24:17]w348: Application requested retry of package: pmp, encountered error: 0x80070652. Retrying...
[2064:20CC][2018-05-16T19:24:20]i301: Applying execute package: pmp, action: Install, path: C:\ProgramData\Package Cache{7B94EEAF-3CA9-444D-A6EA-1A27CC544682}v2.10.0\PMP.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" INSTALLLOCATION="C:\Program Files\Plex\Plex Media Player" AUTOLAUNCH="0" WINDOWSTYPE="Client"'
[2064:20CC][2018-05-16T19:24:23]e000: Error 0x80070652: Failed to install MSI package.
[2064:20CC][2018-05-16T19:24:23]e000: Error 0x80070652: Failed to execute MSI package.
[24E4:3284][2018-05-16T19:24:23]e000: Error 0x80070652: Failed to configure per-machine MSI package.
[24E4:3284][2018-05-16T19:24:23]w348: Application requested retry of package: pmp, encountered error: 0x80070652. Retrying...
[2064:20CC][2018-05-16T19:24:26]i301: Applying execute package: pmp, action: Install, path: C:\ProgramData\Package Cache{7B94EEAF-3CA9-444D-A6EA-1A27CC544682}v2.10.0\PMP.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" INSTALLLOCATION="C:\Program Files\Plex\Plex Media Player" AUTOLAUNCH="0" WINDOWSTYPE="Client"'
[2064:20CC][2018-05-16T19:24:29]e000: Error 0x80070652: Failed to install MSI package.
[2064:20CC][2018-05-16T19:24:29]e000: Error 0x80070652: Failed to execute MSI package.
[24E4:3284][2018-05-16T19:24:29]e000: Error 0x80070652: Failed to configure per-machine MSI package.
[24E4:3284][2018-05-16T19:24:29]i319: Applied execute package: pmp, result: 0x80070652, restart: None
[24E4:3284][2018-05-16T19:24:29]e000: Error 0x80070652: Failed to execute MSI package.
[2064:20CC][2018-05-16T19:24:29]i318: Skipped rollback of package: pmp, action: Uninstall, already: Absent
[24E4:3284][2018-05-16T19:24:29]i319: Applied rollback package: pmp, result: 0x0, restart: None
[2064:20CC][2018-05-16T19:24:29]i329: Removed package dependency provider: {7B94EEAF-3CA9-444D-A6EA-1A27CC544682}, package: pmp
[2064:20CC][2018-05-16T19:24:29]i351: Removing cached package: pmp, from path: C:\ProgramData\Package Cache{7B94EEAF-3CA9-444D-A6EA-1A27CC544682}v2.10.0\
[2064:20CC][2018-05-16T19:24:29]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{6fc368cc-3498-455b-b43e-244cf0e8c03e}, resume: None, restart: None, disable resume: No
[2064:20CC][2018-05-16T19:24:29]i330: Removed bundle dependency provider: {6fc368cc-3498-455b-b43e-244cf0e8c03e}
[2064:20CC][2018-05-16T19:24:29]i352: Removing cached bundle: {6fc368cc-3498-455b-b43e-244cf0e8c03e}, from path: C:\ProgramData\Package Cache{6fc368cc-3498-455b-b43e-244cf0e8c03e}\
[2064:20CC][2018-05-16T19:24:29]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{6fc368cc-3498-455b-b43e-244cf0e8c03e}, resume: None, restart initiated: No, disable resume: No
[24E4:3284][2018-05-16T19:24:30]i399: Apply complete, result: 0x80070652, restart: None, ba requested restart: No


#2

Prima dell’installazione prova a riavviare il pc