ESXi > 4k transcoding w or w/o GPU > was working prior to 4.57.4

Plex Media Server Desktops & Laptops
1

Server Version#: 4.57.4
Player Version#: N/A (web browser)

Ever since updating to 4.57.4 on an Ubuntu 18lts server any 4k vids I try to play I get

“This server is not powerful enough to convert video.”

It used to play them before both with or without HW transcoding.

I’m fairly new to Linux so I am fumbling around. I think I’ve managed to clear out all Nvidia drivers and reinstall v465. I still have not found a way to determine if Plex is using the HW or not. Normally I have noticed during an update that the update results screen after the process completes shows me if it found the GPU or not. This last update did not find the GPU. I have searched all over the net and cannot find any SSH command that will show the results of the last update or show me the same stats screen that is shown after the update. This still doesn’t explain why the server used to be able to CPU transcode 4k videos before this update though.

!!REQ: I wish there was a clear simple way to determine if Plex found and is using the GPU. A section under transcoding showing the available HW and whether Plex is using it would be a great help.

2

It appears that this last update has done more damage than I thought.

Now I am no longer able to play media from outside my home network.

I have checked UFW rules. I have forwarded ports on my network firewall. All check out but I get the error “Unable to play media”.

Looking at the dashboard doesn’t even show any user connected when I can see media listed and choose an item for the home page. Starting playback show a spike in CPU usage but still no user connected and no media plays on my phone.

3

Closing in favor of cross post

PLEASE retag to move.