Server Version#: 4.125.1 Player Version#: unable to find ver. Playback using windows chrome browser External srt file is showing under movie title, but it does not work during a movie play. I have tried renaming the file, refreshing metadata, move movie and it’s srt files out of the scan folder an…

Will need the server DEBUG logs zip file please. Please observe it working here. You can see both the subs provided in the video stream as well as the SRT external subs. [Screenshot from 2024-05-25 15-28-27] [Screenshot from 2024-05-25 15-25-10] [Screenshot from 2024-05-25 15-24-08] root@g…

Hi. I have provided the zip file. The time frame is at May 26, 2024 06:07:00.032 during which time I have tried switching subtitle from none and back on several times. Plex Media Server Logs_2024-05-26_06-11-35.zip (3.7 MB)

Your log is showing me that the subtitle file is being converted to SRT from ASS. -codec:0 ass -segment_format ass servers/plex/Library/Application Support/Plex Media Server/Cache/Transcode/Sessions/plex-transcode-kyaabk25zqkqwxjnmv0yg9eq-ca4f2890-1c7a-4928-a9f9-ce5adbff48a4/temp-0.srt] May 26,…

I can’t say if it is truly a srt file other than the extension ends with .srt. I have tried all 3 of these files and none seems to work. Though it displays instantly if played on a mobile app with these same files. subtitle.zip (86.4 KB)

The players have the ability to ingest ASS on the fly. This is ineed ASS. They have formatting commands with the text. 1 00:00:02,000 --> 00:00:07,000 Downloaded from YTS.MX 2 00:00:08,000 --> 00:00:13,000 Official YIFY movies site: YTS.MX 3 00:01:13,066 --> 00:01:17,930 {\an8}1945, ODO ISLA…

The players have the ability to ingest ASS on the fly. It seems the browsers on pc is the only issue. Have tried on windows chrome and edge. I have tried downloading another srt file. Plays fine on apple tv plex and mobile app though.

I must amend my remarks of earlier. I’ve done some digging. The format of the files is SRT however, they have formatting in them. Technically that invalidates them as SRT. Since PMS sends SRT directly to the player (unless instructed to burn in) something is amuck here. I suspect a combinati…

I have removed {\an8} from the file. There were 3 locations I’ve believe. Still subtitle does not display.

I took your subtitles, as given, and dropped it into a movie. I selected the external sub on the preplay screen I got subtitles. [Screenshot from 2024-05-25 22-46-34] The browser is Chrome (v125.0.6422.112-1) I have no plugins. I am running Linux. There’s something with your environment / …

Yes, I am using Windows 11 with up-to-date updates. My Choice of browser is Chrome(Ver.125.0.6422.77) and it does have a few extensions installed for Chrome. I don’t use Edge at all and do not have Firefox installed. This is the edit file I used to test. Can you confirm if I did removed all ASS co…

External Srt not showing on Browser Playback

Plex Media Server

solitas June 1, 2024, 3:37am 13

This has also been an issue on the desktop clients for a while with no resolution Windows client does not show subtitles - #19 by OttoKerner

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External Srt not showing on Browser Playback

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