Feedback about the logos, posters and backdrops

I strongly dislike the new layout. I find it as ugly as it is an ergonomic downgrade compared to the current clients. Everything is way too big and it lacks identity but let’s put that aside as most of my concerns have already been reported by others and as the idea is to put emphasis on the visuals (nothing bad on paper, on the contrary, it’s just poorly executed), I guess it probably won’t change much anymore.

So let’s take it as it is now and consider two or three more basic things.

The logos

While it can be a nice addition, many of us spend countless hours to search for, curate, edit or create our very own local media assets and don’t want them to be mixed with stuff we have no control over. I, for example, absolutely don’t want bad quality or foreign language logos or simply logos that aren’t the same as the ones I already use on my posters. And good quality logos, if not sometimes logos at all, can be particularly difficult to find, more so than anything else. For these reasons we absolutely need flexibility through the following options.

To be able to:

  • Disable all the logos completely
    The logo could be replaced by the title in true text as it’s already the case when the logo is missing or, better, by the poster. The poster is badly missing. It could also be a simple choice between displaying either the logo or the poster on smaller screens with no place to display both, maybe. Still should remain the option to disable logos completely on bigger screens.

  • Enable only locally stored logos
    That means only displaying logos that are local assets. The others would be replaced just as described above.

Optional but highly recommended, we also could get:

  • A checkbox at an individual, per item level
    To choose whether or not the logo is displayed.
The posters

Just as said above, the poster is badly missing on the details page. I can understand and accept it on a phone where space is limited (though it is perfectly fine on the current clients), but the poster definitely should be displayed “big”, somewhere at least, on anything that is not a phone. On the details page, that would start with the smallest tablets, like the iPad mini. There’s well enough space so, please, don’t downgrade that too. For TVs, library view can almost display it big enough already, though the possibility to long press the poster to display it bigger on Apple TV is very welcome. Poster is and should remain the main visual asset after all. It should neither be the logo, nor the backdrop. Going that way was a terrible idea.

The backdrops

No, please no. You can’t crop the backdrops like that on both sides. The backdrop should fit to the width of the screen and never be cropped, it doesn’t work. Well, it sometimes does but in many cases it doesn’t. And yes, I’m also speaking about textless backdrops. Textless doesn’t prevent bad crops when content is on the side. Cropping the backdrops like you do now also make you push the actual content way too low on the screen. This is bad in all possible ways, visually just as in readability and practicality. Don’t do that, please. Fit to the the screen, don’t fill a squared block with 16:9 aspect ratio assets.

To end on a more global note, please try to avoid taking too much inspiration from the competition, because the more it goes on, the more it very often gets worse.

Don’t do like Infuse whose interface was already not good but which has become downright horrible since the last so-called major update.

Keep your singular identity and keep it clean and practical. The current clients are perfectly fine, don’t drift too far away.

And give us options…
Lot of options…

Let us disable stuff.

Please.

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I 100% agree with the above points. I didn’t buy the plex pass and lots of time selecting locally stored posters just to get a big downgrade with this update, so I really hope this will be fixed

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I know logos are a long time requested feature and their addition is fine, I’m not against it, I even endorse and could enjoy it as long as displaying them is optional.

Problem here is that the layout has become totally logo centric. Logo has become the main visual asset. Backdrop second and poster last. It’s just wrong in all ways.

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100% agree on ability to enable, disable and use local assets for logos.

The other thing they need to review is the fanart/backgrounds. The mobile app appears to be cropping and centering the artwork which makes many look off. Main reason being that TV apps right align the artwork rather than centering.

I hope they considered this when the other apps start to roll out as consistency could be a mess if they haven’t.

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Yup, that’s what I’m addressing in the backdrops section of this topic. That just can’t stay like that.

This is how it is done currently:

That’s almost half of the picture gone. It doesn’t work and it objectively makes no sense, it’s not just a matter of taste.

Backdrops (aka artworks / backgrounds, or call them however you want) always and everywhere have, on every source and on every VOD / streaming platform, a 16:9 aspect ratio, and are designed for that precise aspect ratio.

A backdrop is a 16:9 asset and should be displayed accordingly.

Cropping them at an almost 1:1 ratio will infuriate many server owners if it goes public, and for a good reason, I can guarantee it.

This is how it should be done, at least, if we really have to keep the logo as the main asset, which is also a terrible idea by the way (but whatever):

Or:

Second one pushes the backdrop below the top notch / camera hole bar, which in my opinion is better.

Alternatively an option to keep displaying the poster instead of the logo could look something like this and would be very welcome:

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So true!

Backgrounds are such a pain to work with already because high quality ones are so hard to find, especially for older movies. And, now we have them being used to set the tone of a movie. That was what our posters were for and we spent so much time creating, plus they are easier to find.

The cropping is already causing problems on the TV apps.

nolankotulan, you have nailed so much in this post! Thanks.

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Really nice!
And they should keep the Watch button in Plex’s orange, not white

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Here are more examples of how bad the layout currently is, this time on iPad mini:

Maybe the layout hasn’t been adapted to tablet sized screens yet but as the problem is exactly the same on mobile (I mean phones), which is the version they want us to test now, I doubt it. It looks like it’s really the way Plex wants to go.

Anyway getting the interface right, at the most basic level, should be a top priority to start with if you want us to test and focus on everything else after. Right now this is all I can see and this is unacceptable. This is amateurish at best, faulty and it just can’t be.

I don’t know what is happening with all the big tech companies these last years but the way so many basic design principles are being ignored, like if they never existed in the first place or for bad reasons, is beyond me. Looks like they have no clue anymore.

Honestly, the release of this new “experience” being scheduled as soon as “early 2025” is getting me really worried about Plex’s future. Had it been in a year, I would already be more optimistic but here, now, the app being in the state it is, I can already foresee the user base fading drastically and not only for the reasons I’m focusing on here.

Plex, you need to fix it.

By the way, here are some other thoughts, and a poll:

And a quote:

The refreshed Plex app is a clear look into the company’s ambitions, and long-time users might want to start looking at alternatives like Jellyfin.

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Those Back and Cast buttons at the top are all in the way, by the way.

Here is another example of how it could be done, in order to highlight both the uncropped visuals and the information:

Is it honestly really that hard to design something at least half decent?

And there still would be room to modernise it here, that’s really not a problem.

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Hi all, thank you for your feedback and suggestions, I will take it back to the team.

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Great news, thank you.

Just to chime in and give my +1 on this issue, I want to also thank you for the detailed feedback and the attached images that perfectly capture and explain what I think most of us feel about the possibilities for improvement in the new design.

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In Plex’s defense, I will say breaking up the clients is a good move, in the viewpoint of development.

However, if they are going to, I want to see the benefits and not just the same bad choices.

Plex threw the gauntlet down, now show us the benefits of this decision.

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The new app is now live (that alone is crazy given its current state) and obviously nothing here, the simplest and most basic things to fix compared to all the other problems, has been taken into account.

Congrats, really!

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I just want to +1 that it is extremely unfortunate that posters have been removed from the details page. Non-mainstream content is sorely lacking in good backdrops and logos (or logos period) on any public metadata providers. The poster has been the primary image for content since the early XBMC days (over two decades) and it sucks to just completely get rid of it on a key part of the UI.

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If at least this new UI proposal were properly executed, respecting simple design principles to avoid unnecessary constraints and complications — by simply using source images consistently according to their aspect ratio, for example (sigh…), the most elementary thing in the world — it would help to make things easier to swallow and I could personally accommodate, but no, doing this:

Instead of this:

Is too much asking apparently, even though that must be three lines of code…

And all this for absolutely no valid reason, be it in terms of practicality, readability, or ergonomics. It’s quite the opposite. Even aesthetically I would argue, as it rarely looks good when half the picture is gone when it wasn’t designed that way in the first place, which a backdrop picture never is.

This is all space wasted for nothing, for it to not even be looking good.

And it’s even worse on tablets.

And… and…

Even on landscape mode, they manage to crop the damn picture…

I mean…

Sigh…

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How are we looking on the suggestions from above?

I was just forced onto the new iOS app and the backdrops are still not showing up 16:9 and there is still no option to remove the logos and have just text for the title names.

@nolankotulan provided perfect examples and fixes, all without sharing a consulting rate which is greatly deserved.

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Would love to see this fixed too. As it stands now a lot of my backgrounds are very ugly on mobile.

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I’d like to add my voice to the chorus here that these changes should be strongly considered.

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Just following up to see when we can have the 16:9 backdrops. Whoever coded, QA’d and finally approved the 4:3 has clearly never used a plex product in their life. The backdrops are embarrassing and a regression.

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