Hello dear Preview Roku users. The Preview has now been updated to the new experience. We would love to hear from you. If you have issues, bugs, general feedback, or you just want to gush about the beautiful artwork, we want to hear it all.
We will be posting continuous updates.
Best way to give us feedback:
If you’re running into something, let us know the following:
The version number of the app (found at the top right under Settings in the app)
Extra bonus: If something is fixed, let us know in your topic—it helps us close the loop
Start a new topic in the “Plex Experience Preview” category—we’re monitoring closely and reaching out when we need more details. You can use roku-preview forum tag when posting questions or issues about our Preview.
Is there a way to let it use previous selection or force it to Collections? This is almost a deal breaker for me since I have everything configured with Smart Collections for each type of media my family watches. It is a pain since every time I change Libraries I have to manually select Collections…
A Lot of space to the left of the Guide that only ahows Favorites and DVR, and (unless I haven’t found it) I see no way to combine my DVR Guide with Plex Channels in Favorites
Anyone should be able to get it - no differences between a tv vs a stick. I don’t know off the top of my head what our current list of supported Roku devices is, but it should be available on all currently supported devices. If the main app works then this preview app should work as well.
Added in a separate thread but taking music and photos away from the Roku TV experience is a major downgrade in my opinion. Android TV will at least allow casting from Plexamp.
I’m hoping maybe Plexamp and Plex Photos will one day be able to cast to Roku.
Fully agree - especially if you enjoyed reading the bio/album descriptions/lyrics as well as finding artists through “similar artists” etc
Casting to roku from plexamp is not really a solution as it also stops people in the same room from interacting with the media
The level of clicks I need to go through to access my media is increadible - I now need to:
go up,
right,
click libraries,
down again,
click through the libraries options (1+ clicks at least)
left again,
select browse ,
etc…
Compared to what was a reasonably smooth experience previously (click left, select library, and the I could browse on the last view I had, whether collection or library or recommended)
Isn’t this new experience unified across all platforms so all the feedback given previously still stands. I’m confused why yet another thread exists outside of the hope to dilute the negative feedback.
Also, be aware roku users. Roku does not allow disabling of auto app updates so once you get this your done. Its preview for now but that won’t last forever.
I’m REPOSTING what I said. Plex Inc. has now become Apple and while I am TRYING with all that is left of my sanity to understand and explore this new layout UI, I’m sorry Plex team… I understand this allows each individual app to get its very own special care… but this ALSO allows PLEX INC to not take responsibility for the demise of these apps whenever you plan on shutting one of them down. This makes it easier to look at data metrics and if a need for Plex Photos is no longer in need, you can sunset it and the remaining apps continue to function. Your entire business model has now shifted and there just is no guarantee that you will follow through on your end anymore. I do think you have hammered the final nail in the coffin and to think, none of this is on us, but on YOU as a corporation.
Neglecting Music and Photos for TV platforms such as Roku is ridiculous when we all know streaming music and music videos are embedded as part of YouTube, Spotify, Pandora, iHeart Radio, Tidal, and others.
The gap to the left of the Live TV guide looks odd, doesn’t feel right there is too much of a gap between the categories and the guide.
For OTA channels it looks even worse as there is nothing more than 2 items. “Favourites” and “Home Server”.
First Impressions
I have already joined many with negative feedback over the android app. My first impressions of the Roku update are also worrying, but I will have a bit more of a play. Irrespective, the damage has been done with the android version and if the Roku experience is going the same way and ultimately feels poor it will be another nail in the coffin so to speak as this is what I use on my main TV.
This is my biggest complaint about the Experience TV layout. Navigation seems designed around touchscreen rather than remotes.
Having the “back button” jump to the navigation menu for Home and my pinned libraries from pretty much anywhere - even the middle of navigating a library of titles - be replaced with all those steps is overly engineered and cumbersome to say the least.
Currently, Plex is very remote friendly for getting to and playing content. Removing that ease of use will be what pushes me to a different platform.
This cumbersome remote navigation was also brought up a lot in the AppleTV and Android TV Preview so to @dokuro point… if it’s not being addressed there it won’t be addressed here either.
Edit: See my comment here … after playing a little bit, it’s not quite as bad as the AppleTV Preview was and not as bad as @mrig ran through it if you’re used to using the “BACK” button instead of the D-Pad to jump to navigation row. Not my favorite but better than initial reports.
