File not able to be direct played on Samsung TV (2017, MU8000)

Plex Players Smart TVs
1

Server Version#: 1.24.5.5173
Player Version#: 5.27.2
I have file with following properties that is unable to be Direct Played through the Samsung Plex Client:
Width: 1920
Height: 960
Container: MKV
Bitrate: 4.8 Mbps
Video: 1080p (HEVC Main 10)
Audio: 5.1 EAC3

Nov 16, 2021 14:06:22.974 [0xb0789d48] DEBUG - [Transcode] MDE: Selected protocol dash; container: mp4

Nov 16, 2021 14:06:22.974 [0xb0789d48] DEBUG - [Transcode] MDE: analyzing media item 23890

Nov 16, 2021 14:06:22.975 [0xb0789d48] DEBUG - [Transcode] MDE: : Direct Play is disabled

Nov 16, 2021 14:06:22.975 [0xb0789d48] DEBUG - [Transcode] MDE: : media must be transcoded in order to use the dash protocol

Nov 16, 2021 14:06:22.975 [0xb0789d48] DEBUG - [Transcode] MDE: : no direct play video profile exists for http/mkv/hevc

Nov 16, 2021 14:06:22.975 [0xb0789d48] DEBUG - [Transcode] MDE: : no direct play video profile exists for http/mkv/hevc/eac3

Nov 16, 2021 14:06:22.975 [0xb0789d48] DEBUG - [Transcode] MDE: : Direct Streaming is disabled, so video stream will be transcoded

Nov 16, 2021 14:06:22.975 [0xb0789d48] DEBUG - [Transcode] MDE: : no remuxable profile found, so video stream will be transcoded

Nov 16, 2021 14:06:22.975 [0xb0789d48] DEBUG - [Transcode] MDE: Cannot direct stream video stream due to profile or setting limitations

Nov 16, 2021 14:06:22.975 [0xb0789d48] DEBUG - [Transcode] Scaled up video bitrate to 18004Kbps based on 4.500000x fudge factor.

Nov 16, 2021 14:06:22.975 [0xb0789d48] DEBUG - [Transcode] MDE: : Audio Direct Streaming is disabled, so video’s audio stream will be transcoded

Nov 16, 2021 14:06:22.975 [0xb0789d48] DEBUG - [Transcode] MDE: Cannot direct stream audio stream due to profile or setting limitations

Video plays perfectly fine on phone and chromecast, so issue appears to lie with samsung app. Is there some sort of incompatibility I am missing?

2

Looks like the issue was too many subtitles. Apparently, Samsung TVs can only handle 30 tracks of video + audio + subtitles. Didn’t realize that. Removed subtitles, and problem is resolved. Feel free to close this thread.

1 Like
3

Yeah, unfortunately that is a goofy limit imposed by Samsung that people have tried to get them to deal with and they refuse to. I don’t know why anyone would need to have 30+ subtitles but that is none of my business anyway.