I have a filtered list of movies that I want Plex to keep optimized (4K → 1080p) and I have 4 movies that say “File Unavailable” but when I go to check the actual file, its not unavailable:
Click the reload circle button doesn’t do anything except say the same thing. Is there a way to fix this? If I remove the filter conversion, I’ll loose 350GB of transcodes, and I really don’t want to do that.
Opening your log shows something in the path does not exist OR More likely, user plex cannot read one of the directories in the path to the file
Oct 05, 2019 10:08:52.576 [0x7fd24ffff700] ERROR - Error opening file '"/Volumes/Media 3/TV Shows/Modern Family/Season 11/S11E01 New Kids on the Block.mkv"' - No such file or directory (2)
Start with the mount point Media 3 and work your way down the tree. I suspect the volume didn’t mount .
I saw that in the logs, I fixed that issue but Plex saw the IT file in the right place but said its missing in another.
I tried again, same issue. I grabbed new logs
I still see the log though
Oct 05, 2019 16:54:34.702 [0x7fd24d7fa700] ERROR - Error opening file '"/Volumes/Media 3/Movies/Skyfall (2012)/Skyfall (2012).mp4"' - No such file or directory (2)
However, when I check the file:
It shows a different path. But I see a couple logs such as:
Oct 05, 2019 16:58:36.959 [0x7fd2927fc700] ERROR - Versions: unable to get version file path for metadata item 22223
But why is Versions not picking up the correct path and the Library is?
I too seem to have this issue all of a sudden. My NAS has the files and I can directly access them a number of ways. all My plex clients seem to have an issue all of a sudden.
file="/volume1/Movies/John Wick Chapter 3 - Parabellum (2019)
Regarding Synology changes. please read this:
Treverr,
Walk the path (each individual directory) from /Volumes -> through /Volumes/Media/Movies/It (2017).
Somewhere in that chain, you will see where the permission let only you, and not “everyone” read the directory. Specifically the numeric permissions value should be 755 .
755 => 7 = you have Read/Write/Execute(transit), Group (5) has Read/Execute, and Everyone (5) has Read/Execute
For files, since they are media, they do not need the “Execute” flag and get a numeric value of 644 (Read/Write for you, and Read/only for others.
In the directory where you want Plex to save optimized versions, you probably do want the directory permissions 777 but there is a cleaner and automated way of maintaining this if you want.
If Plex can’t walk the path itself and read the directories (descend into them), it will never see what’s below.
@ChuckPa Awesome, All fixed thanks to your post and help. Thanks again.
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