Server Version#: 1.30.0.6486
Player Version#: 9.13.0.37280
This is the first time I’ve experienced this issue. When I play certain TV shows nothing actually plays, I just get a black screen and if I hit the enter button on the remote it brings up the onscreen display and that shows playback is stuck at 0 seconds. If I fast forward SOMETIMES the screen will show a single frame but playback does not work.
In plex’s settings on the FireTV stick, I have Passthrough set to “HDMI” I tried to set it to “Disabled” and the video did start playing, but the audio and video were extremely choppy and unwatchable. I’ve also never had to change this setting before so it seems likely my issue is elsewhere.
I tried playing the same episode on the plex web player and my iPad Air 4 and the episode played as expected. This only happens on my FireTV Stick 4k.
Here is a snippet of mediainfo on the file in question:
General
Unique ID : xx (xxxx)
Complete name : Parks and Recreation/Season 2/Parks.and.Recreation.S02E16.Galentines.Day.Bluray-1080p.Proper.EAC35.1.x264.mkv
Format : Matroska
Format version : Version 4
File size : 2.35 GiB
Duration : 21 min 25 s
Overall bit rate mode : Variable
Overall bit rate : 15.7 Mb/s
Writing application : mkvmerge v61.0.0 ('So') 64-bit
Writing library : libebml v1.4.2 + libmatroska v1.6.4 / Lavf58.45.100
IMDB : tt1266020
TMDB : tv/8592
TVDB : 84912
Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4.1
Format settings : CABAC / 4 Ref Frames
Format settings, CABAC : Yes
Format settings, Reference frames : 4 frames
Codec ID : V_MPEG4/ISO/AVC
Duration : 21 min 25 s
Bit rate mode : Variable
Bit rate : 14.1 Mb/s
Maximum bit rate : 40.0 Mb/s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 23.976 (24000/1001) FPS
Standard : Component
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.284
Stream size : 2.11 GiB (90%)
Writing library : x264 core 155
Encoding settings : cabac=1 / ref=4 / deblock=1:-3:-3 / analyse=0x3:0x133 / me=umh / subme=10 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=32 / chroma_me=1 / trellis=2 / 8x8dct=1 / cqm=1 / deadzone=21,11 / fast_pskip=0 / chroma_qp_offset=-2 / threads=34 / lookahead_threads=5 / sliced_threads=0 / slices=4 / nr=0 / decimate=1 / interlace
d=0 / minigop=1 / stitchable=1 / constrained_intra=0 / bframes=9 / b_pyramid=0 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / open_gop=1 / weightp=0 / keyint=250 / keyint_min=1 / scenecut=40 / intra_refresh=0 / rc_lookahead=60 / rc=crf / mbtree=0 / crf=18.0 / qcomp=0.60 / qpmin=3 / qpmax=69 / qpstep=4 / vbv_maxrate=40000 / vbv_bufsize=40000 / crf_max=51.0 / nal_hr
d=vbr / filler=0 / ip_ratio=1.40 / pb_ratio=1.30 / aq=3:0.80
Language : English
Default : Yes
Forced : No
Color range : Limited
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709
Audio
ID : 2
Format : E-AC-3
Format/Info : Enhanced AC-3
Commercial name : Dolby Digital Plus
Codec ID : A_EAC3
Duration : 21 min 25 s
Bit rate mode : Constant
Bit rate : 1 536 kb/s
Channel(s) : 6 channels
Channel layout : L R C LFE Ls Rs
Sampling rate : 48.0 kHz
Frame rate : 62.500 FPS (768 SPF)
Bit depth : 24 bits
Compression mode : Lossy
Stream size : 235 MiB (10%)
Title : Surround 5.1
Writing library : Lavc58.91.100 eac3
Language : English
Service kind : Complete Main
Default : Yes
Forced : No
