Frequent Server Disconnections from Network and Managed Users no longer able to access Library

[treelite]

Server Version#:1.41.7.9823
Player Version#:4.146.0
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>

I am in need of some advice and help. My husband, who configures and maintains our server, has passed away recently. It is now my responsibility and need to learn how to do this myself. I see that there is an update available for the server version. I will list below current issues and my concerns regarding this update. I am very new to this so please be patient with me.

1. Synology NAS DS418play has been frequently disconnecting from our Network. Managed Users can no longer access the library, only the main user.
2. Self-Signed Synology Certificates have expired and I do not currently know how to fix this. I think this is causing some of the connectivity issues.
3. Data scrubbing has started running over and over , several times a day, this month even though it’s not scheduled. Possibly due to numerous disconnections all day?
4. I am worried about installing the update because I have never backed up, nor installed updates myself, but have seen him spend so much time fixing everything when it goes wrong. There is 16TB on the NAS, Media as well as personal important files. I do not know how or where he was backing up. I also do not know how to set up or configure the NAS or Plex yet, so I would much prefer that all configurations and settings he has in place to stay exactly as they are, as well as not lose our files.
5. I think this update may solve many of the issues, but I don’t know that either.
6. Sonar/Radarr are accessible but nothing will download. They had started downloading again on their own recently, but have stopped again.
7. He has a Raspberry Pi connected to the NAS. I think because of Sonar/Radarr but I really don’t know all of its purposes of being connected.
8. I have located the preferences.xml file and do not see anything that says LogTokensForDebug so I am assuming it is disabled. I know logs are probably needed and where to find them, I just need to know which ones are needed.

Thank you to anyone who is willing to help me!

[ChuckPa]

PMS 1.41.6 and 1.41.7 had a severe problem with database.

It was so severe that Engineering mandated an upgrade to an version which was not impacted by the bug. They further prevented players from connecting to those impacted servers (to hasten upgrading)

For your Synology

1. Download this updated package version
   https://downloads.plex.tv/plex-media-server-new/1.42.2.10156-f737b826c/synology-dsm72/PlexMediaServer-1.42.2.10156-f737b826c-x86_64_DSM72.spk

– It will end up saving file: PlexMediaServer-1.42.2.10156-f737b826c-x86_64_DSM72.spk

2. Open Package Center.
3. Click: Manual Install
4. Click: Browse
5. Navigate the popup to where the package file just downloaded to and select it.
6. Select the SPK (package file) you just downloaded
7. click NEXT (It will verify it’s the right package for the machine)
8. You’ll get the Third Party warning .. agree to that
9. Final step is click Done
10. It will show “Updating”.

PMS will now upload & install into the NAS

You should get this message

11. When it’s done, “OK” that.
12. Watch the CPU indicator (if you’e got it)
13. When the NAS is done with the upgrade (internally) the CPU load will return to a minimal level
14. PMS can now be opened normally