Server Version#: Synology DS920+
Player Version#: 1.30.2.6563
I have Plex running on Synology DS920+ with a DS517 expansion unit and after updating to 1.30.2.6563, now getting playback errors on everything. Any ideas on how to fix this?
also tried reverting back to the previous update 1.30.1.6562 and getting this error:
This XML file does not appear to have any style information associated with it. The document tree is shown below.
<Response code="503" title="Maintenance" status="Plex Media Server is currently running database migrations."/>
MOD-EDIT: Formatted for easier reading.
It’s dead on my QNAP after this update as well. Stuck in maintenance mode indefinitely after migrating the database. Am just in the middle of reverting to 1.30.1 and it’s doing a down migration.
Checking the logs after the 1.30.2 update showed a bunch of warnings about not being able to access the plugins folder. In the log, the folder name had an incorrect number, so i made a duplicate of it with the correct number, the error stopped, but still stuck in maintenance mode.
We’ll see how the downgrade goes
EDIT: The downgrade worked, i am back up and running within 10 minutes
You just uninstalled the previous version and installed the 1.30.1.6562 update to revert back?
I’m still having trouble with that
Plex is updating the database. It will be unavailable while the migration is occurring.
Give it 30 - 45 minutes to complete. Then try to login again. Close / re-open the browser. It will not auto-refresh.
If you cannot login, stop Plex via the Package Center. Then, using File Station, navigate to the Plex Data Folder. Right click on the Logs directory and compress to Logs.zip. Download the zip file and attach it to the thread.
If you can login, go to Settings → Troubleshooting, download the log files and attach the zip file to the thread.
I didn’t uninstall, i installed the previous version over the the bad version, then it took about 10 minutes to do a database down migration which i saw in the log (got the web page migrating database), then plex worked right away after that
FYI, one of the differences between QNAP & Synology.
With Synology, when reverting, you must first uninstall the more recent release.
ok thanks Ford. I’ll try again in a few days, it’s a public holiday here and i don’t want to waste it. If it fails again i’ll make a new post and attach my logs
I just tried installed the newest version again and this time it worked after about 5 minutes. I’m back up and working
Understandable.
If you feel like digging into the log files (after the holiday):
There is a chance the database is corrupt. A db can be slightly corrupt and not interfere with normal Plex operations, but “corrupt enough” to cause problems when updating Plex Media Server.
Look in Plex Media Server.log for ERROR entries that mention a corrupt or malformed database.
If you find such entries, and you are comfortable with SSH/CLI, download and run the PlexDBRepair utility. Use options 1,4,3,9 (details in the readme).
Enjoy the holiday.
Hi Ford,
I attempted the update a second time. It took about 5 minutes and worked without issue.
