Server Version#: 1.20.1.3252 I have a bunch of video encoded with H.265 10-bit and none of those videos show any thumbnails. I found 1 topic in the forums that mentions something about it, but no definitive on whether PMS is able to generate thumbnails for these types of encoded videos. Does anyo…

Ok, can you Plex dance 1 episode of a show, wait 2 minutes, then get me the PMS log. Let me know what show/episode you tried.

PMS should be able to handle that. As mentioned in that thread, there was a permission issue on the drive where it gets saved. Are you sure PMS has gone through and tried creating the thumbnails? This is a slow process, even slower with hevc.

I added the videos about a week ago. None of them have thumbnails. It was about 20 videos in total; TV show episodes. Regarding permissions, on Windows 10, where would the directory be that holds the thumbnails? Is it C:\Users\{user}\AppData\Local\Plex Media Server\Thumbnails ? I have a folder …

Not sure what that folder is. AFAIK, the preview thumbnails (BIF) are located in the “Media” folder.

You’ve checked that you have the options enabled to generate these thumbnails? Both in the library setting and in your PMS settings?

I have Settings -> Library -> Generate video preview thumbnails set to scheduled task and when media is added. I have Manage -> Libraries -> TV Shows -> Edit -> Advanced -> Enable video preview thumbnails checked. My TV Shows library is where I added these videos.

Regrettably, I’m not sure what Plex dance is :confused:. Could you spell that out for me? And with regards to a show, does it need to be one of the H.265 10-bit shows that doesn’t have a thumbnail, or can it be any show?

OK, so I didn’t realize a dance was necessary to get thumbnails to show up :laughing: All good now. Thanks so much for the help! Much appreciated.

It wasn’t necessary, but it will trigger the generation to start. It should have done it during your maintenance period. What times did you set the maintenance for? Maybe there wasn’t enough time to get this and other tasks done so it never made it to actually running.

My schedule is from 1 AM to 6 AM. I’ve changed it to go from midnight to 7 AM. Every single checkbox is checked under scheduled tasks. Are there any that you would say are not necessary? One other item of note with regards to the thumbnails. Before adding the H.265 videos to the library, there …

H.265 Thumbnail Generation

Plex Media Server

anon18523487 September 15, 2020, 7:52pm 9

Plex Dance. Plex incorrectly identifying TV episodes

It can be any episode that doesn’t have the thumbnails. But one of the h265 ones would be better.

Topic		Replies	Views
Video thumbnails not being generated for one set of files Metadata & Adding Files server-freebsd , library-management , server-truenas	5	129	March 13, 2023
Preview Thumbnails generated incorrectly for a specific set of files Plex Media Server server-windows	2	117	May 12, 2022
Plex can't generate video & chapter thumbnails for one specific movie Plex Media Server server-linux	16	290	December 21, 2022
Stuck on "Generating Thumbnail" Metadata & Adding Files server-docker	23	2196	August 19, 2019
Can't get Plex Server on Windows 10 to generate thumbnails General Discussions	18	342	March 22, 2018

H.265 Thumbnail Generation

Related topics