Sure does; but where is this location?
/mnt/HD/HD_a2/plex_conf/Plex Media Server/Logs
I can't "see" it from my MacBook hosts file system.
I can't GET TO the Cloud device (via Telnet or SSH; connection refused!), which is where I assume they actually are.
So, my question remains; How do I access the location where these files exist? Knowing where they should be doesn't help without knowing how to get there! Kind of like having your GPS give you the Start and End, but leaving out the Map part.
I'm going to stump a bit on behalf of all the "noobs" who may occasionally come to a forum like this. The "active participants" all seem to feel that "we" know as much about all this stuff as "you" do. NOT True! Admittedly, I am a bit out of my own element here, but I work in an environment not totally different from this, where I have to support applications and people who sometimes don't even know where the power switch is. Seriously. So often having to start with what seems like the most remedial of solutions is all a big part of the game. (End of rant)
I'll get off the soapbox now and get back to the task at hand. I've not received a reply back yet from WD as to how to access their box. When - and if - I do, hopefully it will shed some light on this matter. Until then, this is what I am planning to try next.
Follow "The PLEX Dance" instructions again. (Einstein's definition of "insanity" comes to mind, however.)
After cleaning out everything in the Dance instructions, I am going to power down everything and restart. The WD Cloud; the Mac host; everything.
After power-up, bring back all the files and try (re) updating the library again.
We'll see if that accomplishes anything. Thanks for your persistence.