Server Version#: v1.43.1.10561-69cc2fd8d Player Version#: Roku 9.4 build 12 With prior version v1.43.0.10492-121068a07, I could easily transcode a 1080p stream burning in ASS subtitles, even with other Plex detections running. After upgrading to 1.43.1.10561, the same stream stops playback with a…

Can you please reinstall 1.43.1.10561-69cc2fd8d and please do the following; Confirm server DEBUG logging is enabled, VERBOSE logging is disabled. SAVE if changes. Restart PMS Give it two minutes to start and stabilize Start a playback which shows the issue Let it play for 20 seconds Stop the pla…

If you are not using DLNA, can you please disable it? Can you please access the following location on your Synology device /volume1/PlexMediaServer/AppData/Plex Media Server. Here you’ll find the Preferences.xml. Can you copy/paste the contents of that file and DM it to me? It contains your email a…

I disabled DLNA then DM’d the Preferences.xml file. Thanks for investigating!

This regression is still present in 1.43.2.10687-563d026ea. Reverting back to 10492 for now.

@duplicity I’m just now getting around to looking at this and the logs you sent @Atomatth appear to have been from 10492. Since we cannot seem to be able to reproduce this locally can you please send us logs where you reproduce this issue? preferably from 1.43.2.10687? Confirm server DEBUG loggi…

Hi and thanks for looking into this. I DM’d the unredacted zip of the logs to @Atomatth ; I wasn’t able to DM you. I updated to 1.43.2.10687, waited 2m, played the video which stopped with the same Playback Error (the server is not powerful enough…).

Here are redacted logs. The redact script is below and removes messages that seemed to me unimportant and leaked information. Plex Media Server Logs_2026-05-20_18-18-11.zip (67.3 KB) #!/usr/bin/perl use strict; use warnings; use Carp; use Data::Dumper; use Getopt::Long; # Edit files in place loc…

out of curiosity what roku client version are you using?

also does this same thing happen when playing back on other clients such as web?

Hardware transcoding regression in 1.43.1.10561 - Intel GeminiLake - #6 by FordGuy61 - Plex Media Server

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