The version you reference sounds like the Web app version and not the server.
Settings - Server - General will show you the server version.
Would it be possible to
- Restart Plex
- Let it set 2 minutes to startup and stabilize
- Settings - Server - Troubleshooting - Download Logs
- Attach the ZIP file it gives you.
This will let me see if there is a major server issue or if your issue is in the app itself.