HDR sorting not showing all HDR movies?

Plex Media Server Metadata & Adding Files
1

Server Version#: 1.4.1.940-574c2fa7

I did a bit of a search but couldn’t find something about this yet;

I have movies that are HDR copies and they also PLAY in HDR when I play them back using Plex.
I watched First Man in 4K/HDR the other day. However, on the sorting option, that movie won’t show up.
I have other movies (for instance, Interstellar) which is also 4K/HDR and that one does show up.

I’ve checked the details of the files and both video streams are pretty similar in detail about the HDR part, so I’m a bit confused as to why this doesn’t show up.
It’s not a necessity for me, but it got me curious! :slight_smile:

Is there something specific that has to be done/can be done to add it to the HDR search option?

3

So… I’m blind. Great.
Thanks :stuck_out_tongue:
I didn’t see that before when I searched for HDR!

4

Both of those topics are locked though, so no-one can comment. I found the same issue today and ‘analysing’ the video fixed it.

The file details in Plex (Get Info > View XML) went from:

<Stream id="127889" streamType="1" default="1" codec="hevc" index="0" bitrate="38816" bitDepth="10" chromaSubsampling="4:2:0" colorPrimaries="bt2020" colorRange="tv" colorSpace="bt2020nc" colorTrc="smpte2084" frameRate="23.976" height="2160" level="153" profile="main 10" refFrames="1" width="3840" displayTitle="4K (HEVC Main 10 HDR)" />

To:

<Stream id="127889" streamType="1" default="1" codec="hevc" index="0" bitrate="38816" bitDepth="10" chromaSubsampling="4:2:0" codedHeight="2160" codedWidth="3840" colorPrimaries="bt2020" colorRange="tv" colorSpace="bt2020nc" colorTrc="smpte2084" frameRate="23.976" height="2160" level="153" profile="main 10" refFrames="1" width="3840" displayTitle="4K (HEVC Main 10 HDR)" />

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image

9

This is a Plex/web UI problem?

11

I’m at a disadvantage here. I already have my HDR movies in their own library section.

How would you best recreate this knowing the media has already been grouped in this manner?

12

I have created a mixed-mode library. I cannot replicate the problem as I understand it. All movies are accounted for.

Shown below are the 2160p and 1080p movies, sorted ascending or descending by resolution.

Screenshot from 2020-01-27 17-41-32
Screenshot from 2020-01-27 17-41-32929×538 273 KB
Screenshot from 2020-01-27 17-41-13
Screenshot from 2020-01-27 17-41-13928×539 272 KB

15

As I understand the plex/web (which I clearly don’t know all of it), it’s possible to compound filters. Might it be possible that sometimes there is the one while other times a second filter might be active? I really am guessing here. I’m more on the backend of the process.

17

I’ve been working with a few devs to try and identify what is causing this, but so far haven’t been able to find anything definitive.

19

Oh. Looks like I inadvertently did that. Sorry. Must of clicked the wrong button. I’ve restored it if you want to go back to that thread or I can merge this thread with that one.

Sorry again.

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Can confirm
This is still an issue

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