HW Transcoding with Intel NUC Gen13

Plex Media Server Desktops & Laptops
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Server Version#: Version 4.110.1
Player Version#:

HW transcoding does not happen. Looks like Plex can not detect HW transcoding in latest Intel CPU’s this one is
“Intel NUC 13 Pro,Newest 13th Gen NUC13ANHi7 Mini PC(Core i7-1360P Processor, Intel Iris Xe Graphics”

Any hints on running Windows on this - will Plex eventually detect the CPU/GPUI for transcoding? Note - all drivers uptodate - no running of any remote management tools

Thanks

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You will have to enable the embedded GPU in the BIOS and
install the driver software for the embedded GPU.
Install all Windows updates (may require several restarts after a fresh installation).
Install the 64 bit version of Plex server.
Use a regular “desktop” version of Windows. No “data center”, no “N” version.

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THanks - I checked and I am doing all of that - but running Windows 11 Pro v 22H2

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Do also install the latest release version of LAVfilters Release 0.77.2 · Nevcairiel/LAVFilters · GitHub
as well as the .NET runtime binaries (can’t hurt do do both 32bit and 64bit) Download .NET 6.0 (Linux, macOS, and Windows)
and the Visual C++ runtime Latest supported Visual C++ Redistributable downloads | Microsoft Learn

after installing these and a Windows restart

  1. activate debug logging (not ‘verbose’!)
  2. quit Plex Server
  3. wait 1 minute
  4. start Plex Server
  5. wait 2 minutes
  6. play one movie which requires transcoding (and whose video codec is supported by your version of QuickSync) Intel Quick Sync Video - Wikipedia
  7. wait 3 minutes
  8. fetch log files and attach them here
1 Like
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Thanks for the logs, but you have enbled Verbose logging.
DON’T do that please, unless explicitly requested.
It makes your logs much harder to walk through and is unnecessary in 99% of all cases.

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Apologies - uploaded w/o verbose

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It does seem to now be working - what of the above fixed it?

Screenshot 2023-07-06 152900

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Honestly, I have no idea.
Maybe there were some Windows updates still pending?

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Hey there, I seem to be having the same issue as the original poster. Same intel nuc, same windows install/setup/etc. I tried doing the suggestions you listed, I was able to do them all except the enabling the embedded gpu in the bios. I could not find an explicit setting for that.

I attached my logs if that helps.
Plex Media Server Logs_2023-07-24_20-16-07.zip (3.8 MB)

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I think I may know the problem actually. I think that video format is just not supported. I tried transcoding something else and hw transcoding occurred. I don’t know how to verify which video formats are compatible with this gpu (Intel Iris Xe Graphics) as I think it may be too new for that chart you linked.

1 Like
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I think you are correct, I still see some that are not HW transcoded

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