I have been locked out of my plex server on my QNAP Nas

Plex Media Server NAS & Devices
,
1

Server Version#:1.41.6
Player Version#:
The Plex support indicated that I was to go to Plex Media Server under the Software section of the registry. There is no Plex entry under Software. How do I find it? A simply Find in the registry does not locate it either.

2

If your Plex server is running directly on your QNAP NAS device, there is no Windows and there is no Registry.

Boomark this: Qnap faq.....read me first!
Go to Q32

But you seem to have 2 Plex servers. One on the QNAP, and another one on a NUC mini computer, running Windows.
Which one do you want to re-claim?
If you want to reclaim the one on the NUC, then indeed you need to access its registry.

3

The one on the QNAP.

4

Follow the above link, please.

5

So, I just follow the instructions under question #30? Thanks, I will.

6

No, 32.

7

Okay, will do right now.

8

Okay, I found question 32 and began to follow it until I came to the Claimed - 1 entry. It directed me go back to the windows registry page that was giving me the trouble in the first place. I think I must doing things wrong.

9

The Windows registry isn’t mentioned anywhere in Q32. (Re-)Claiming a QNAP Plex Media Server

Are you perhaps using the wrong IP address? You need to use the one which is assigned to your NAS, not the one that your NUC has.

10

This is what the question said:

“If claimed is 0 then read ahead, and if not, first try and restart PMS from within QNAP App Center, and if it still shows as claimed, you need to follow the instructions here, and note the following:”

I restarted plex and it still showed “1” next to claim. The “here” link took me to this page:

https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/

11

The second article has different instructions, depending on where Plex server is running.
QNAP NAS devices don’t use Windows, therefore you must not follow the instructions for Windows.

QNAP use an adapted form of Linux. It uses the Preferences.xml file instead of the registry.

You did not read the paragraph completely. It says:

If claimed is 0 then read ahead, and if not, first try and restart PMS from within QNAP App Center, and if it still shows as claimed, you need to follow the instructions here, and note the following:

  • Use the PlexData share to access the file is recommended, and it’s located in the root of that share
  • Before changing the Preferences.xml file, make sure you have a backup of it!
  • If using Windows, we strongly recommend you use like Notepad++ to edit the file
12

Oh, okay, i think i understand. I need to edit the preferences file using notepad++ and follow the instructions under claiming via 3rd party. Although I’ve never used SSH before.

13

So, I went through the steps and this is what it gave me:

“plex.tv Password:
plex.tv Password Repeated:
IP Address of PMS server: 127.0.0.1
Comparing entered passwords
Comparing entered passwords ok
Validating IP address
Getting PMS Server Identifier
Getting PMS Server Identifier ok
Getting User Token from plex.tv
******** ERROR ********
We failed to authenticate towards plex.tv
Please check username and password, as well as network access”

I used powershell in windows 11 pro