It wasn’t my intention to pick on @DaveBinM as an individual. If it was seen in such a way, then I apologize. My critisism was intented at Plex as a company. My issue with the whole thing is that this no talk policy is not a good way to engage with the users. Why even have a forum at that point?
Going a bit back to the subtitle issue of this and many other threads it seems that the issue might even not be with Exoplayer? @anon18523487 suggested this here, but as he is not a developer he can’t give a very concrete response either. Nvidia SHIELD/Android app SSA/ASS format anime subtitles + transcoding problems - #85 by MovieFan.Plex
And this is sort of my issue with the whole thing. Why can’t a developer just clear this up once and for all? It’s just pointless to have the users guess what the problem is. If the problem isn’t Exoplayer then why not just say so upfront? This thread is completely pointless if the issue isn’t even from Exoplayer, but here we are. @DaveBinM is frustrated because he can’t share information and just have to be on the recieving end of a years old problem, the users are frustrated because we are left in the dark and no one is having a good time.
I just think it’s a shame that it seems to be necessary to find torches and pitchforks to get a proper response from Plex… 
And just to make it clear, I am very well aware that Plex is engaging a lot with the community at the forums, so I’m not as angry as I might seem to be in this thread. 
