Incorrect media info report from Plex

Plex Media Server NAS & Devices
1

Server Version#: 1.18.4.2171
Player Version#: Plex for Samsung 1.17.1 - Tizen 3.0

Reported media info from plex : https://pastebin.com/UQzR9dYB

Actual Media Info: https://pastebin.com/BVZL5RtX

the fps reported from plex is incorrect and causes stuttering in panning shots when direct or direct stream playing.

2

Thanks for supplying what you’re seeing but I think the problem is with the video itself or the writing application.

Audio doesn’t have FPS (Frames per second) attributes.

Audio #1
ID                                       : 2
Format                                   : FLAC
Format/Info                              : Free Lossless Audio Codec
Codec ID                                 : A_FLAC
Duration                                 : 24 min 37 s
Bit rate mode                            : Variable
Bit rate                                 : 1 481 kb/s
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 48.0 kHz
Frame rate                               : 11.719 FPS (4096 SPF)
Bit depth                                : 24 bits
Compression mode                         : Lossless
Stream size                              : 261 MiB (17%)
Title                                    : redacted
Writing library                          : libFLAC 1.3.2 (UTC 2017-01-01)
Language                                 : Japanese
Default                                  : Yes
Forced                                   : No

Can you please show me the Plex XML ?

Hover over the item -> Click the Ellipsis -> Get info -> View XML

3

when i click view XML it shows this on a blank webpage

var ythdlog = () => {};;var ythderror = () => {};

4

I muxed the file with mkvtoolnix and removed the FLAC audio and now here is what Plex report even more confusing now its: Frame Rate 59.94 fps

Plex reports: https://pastebin.com/T3YS2nWP

Media info: https://pastebin.com/1D8bKTnD

EDIT*-

Thought id humor you with more

Muxed a file with 0 audio at all:

Shows 29.976 fps still:

Plex report: https://pastebin.com/deQA7tFF

Media Info: https://pastebin.com/0wkGbw3r

5

Sorry for the triple post but this can be closed I found the issue that we both missed:

Frame rate mode : Variable
Frame rate : 23.976 FPS

Muxing it with mkvtoolnix and re-establishing a constant 24000/1001p fixed it.

Sorry for the inconvenience.

6

GOOD EYE!

Congrats.

(heads off to get more coffee)

1 Like
7

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