Incorrect year being allocated

[Daskew78]

Server Version#: 1.18.9.2578
Player Version#: N/A

Hi,

I name all my files and folders as suggested in Plex help and this has never been a problem, for example:

/Movies
   /Avatar (2009)
      Avatar (2009).mkv
   /Batman Begins (2005)
      Batman Begins (2005).mp4
      Batman Begins (2005).eng.srt
      poster.jpg

However, I'm having a problem with the film Total Recall (1990). I have both the 1990 version and 2012 version. Both are displaying the correct poster but the 1990 version is showing the year 2012 no matter what I do.

As said it is named correctly as a file within the correctly named folder and when it starts identifying it finds it as the 1990 version (see attached image 1.png), but a few seconds later it changes this to the year 2012 but with the 1990 version poster (see attached image 2.png).

Can anyone help me with this?

Thanks.

[ChuckPa]

Show us your naming , exactly as you have it please.
Showing us the support article doesn’t help

[Daskew78]

Hi Chuck,

This is copied and pasted so there’s no mistake:
Folder: Total Recall (1990)
File Name: Total Recall (1990).mkv

I’ve just noticed another one as well, The Elephant Man which has been tagged as a 2019 film when it’s a 1980 film:
Folder: The Elephant Man (1980)
File Name: The Elephant Man (1980).mkv

Thanks

[ChuckPa]

Looking at your case, I just created them.

[chuck@lizum ~.36]$ ls  /vie/qa/movies/*Recall*
/bin/ls: No match.
[chuck@lizum ~.37]$ make-movie "Total Recall (1990)"
Making "Total Recall (1990)"
Done
[chuck@lizum ~.38]$ make-movie "Total Recall (2012)"
Making "Total Recall (2012)"
Done
[chuck@lizum ~.39]$ ls -la /vie/qa/movies/*Recall*
/vie/qa/movies/Total Recall (1990):
total 12
drwxr-xr-x  2 chuck chuck 4096 Apr  5 00:23 ./
drwxr-xr-x 27 chuck chuck 4096 Apr  5 00:23 ../
-rw-r--r--  1 chuck chuck  286 Apr  5 00:23 Total Recall (1990).mkv

/vie/qa/movies/Total Recall (2012):
total 12
drwxr-xr-x  2 chuck chuck 4096 Apr  5 00:23 ./
drwxr-xr-x 27 chuck chuck 4096 Apr  5 00:23 ../
-rw-r--r--  1 chuck chuck  286 Apr  5 00:23 Total Recall (2012).mkv
[chuck@lizum ~.40]$ 

I get this:

Does the 1990 have an embedded title and is it a MP4 ?

[Daskew78]

I’m not sure what you mean by “an embedded title”, how can I check this for you?

It’s an mkv not an mp4.

Thanks

[ChuckPa]

You have MKV’s.. not to fear.

As for The Elephant Man, no issue here on this either

[chuck@lizum ~.40]$ make-movie "The Elephant Man (1980)"
Making "The Elephant Man (1980)"
Done
[chuck@lizum ~.41]$ ls -la /vie/qa/movies/*Elephant*
total 12
drwxr-xr-x  2 chuck chuck 4096 Apr  5 00:30 ./
drwxr-xr-x 28 chuck chuck 4096 Apr  5 00:30 ../
-rw-r--r--  1 chuck chuck  294 Apr  5 00:30 The Elephant Man (1980).mkv
[chuck@lizum ~.42]$ 

These discrepancies make me question your Agent stacking in Settings - Server - Agents.

[Daskew78]

hmmmm

I’ve never really understood the section in there. Can you possibly show me what a typical correct setup might be so I get the right settings?

[Daskew78]

I just tried to “unmatch” it and it changed the year to 2015

[ChuckPa]

Here’s the easier way.

1. Move the files to where they are not monitored.
2. Scan files
3. Then Empty Trash
4. Then Clean Bundles (this may take a minute so be patient)
5. Movie them back and let then scan as new.

[Daskew78]

Actually I’ve just resolved it Chuck…

You are right, it is the agent because when I tell it to “Fix Match” and “Auto” with “Plex Movie” it fixed both movies.

Can you just show me how to setup the correct settings as I clearly have it setup wrong?

Thanks.

[ChuckPa]

Notice LMA as at the bottom of the active list (important)

[Daskew78]

Fantastic, thanks Chuck! I’ve copied it exactly the same so hopefully no more issues.

Could I ask one last thing? Is there a way I can re-scan all movies to fix any incorrect dates so I don’t need to check them all manually?

I have lots of movies setup with custom names for arranging their order so I don’t want it to interfere with that though. If there’s no way without interfering with the custom sort order I’ll do it manually?

Thanks.

[Daskew78]

Okay i’ll give that a go… thanks again Chuck and I hope you stay safe in these strange times