Hi,
First time I have this error…
this computer is win7 x64
here is the installation log, please help, thanks a lot :
[142C:1434][2018-09-23T16:05:59]i001: Burn v3.10.3.3007, Windows v6.1 (Build 7601: Service Pack 1), path: C:\Users\asus\AppData\Local\Temp{56743F46-F967-4280-A810-ECB352EC9D4A}.cr\PlexMediaPlayer-2.19.1.904-f679df4f-windows-x64.exe
[142C:1434][2018-09-23T16:05:59]i000: Initializing numeric variable ‘autolaunch’ to value ‘0’
[142C:1434][2018-09-23T16:05:59]i000: Initializing string variable ‘InstallFolder’ to value ‘[ProgramFiles64Folder]Plex\Plex Media Player’
[142C:1434][2018-09-23T16:05:59]i000: Initializing string variable ‘LaunchTarget’ to value ‘[InstallFolder]\PlexMediaPlayer.exe’
[142C:1434][2018-09-23T16:05:59]i009: Command Line: ‘-burn.clean.room=C:\Users\asus\Desktop\PlexMediaPlayer-2.19.1.904-f679df4f-windows-x64.exe -burn.filehandle.attached=156 -burn.filehandle.self=164’
[142C:1434][2018-09-23T16:05:59]i000: Setting string variable ‘WixBundleOriginalSource’ to value ‘C:\Users\asus\Desktop\PlexMediaPlayer-2.19.1.904-f679df4f-windows-x64.exe’
[142C:1434][2018-09-23T16:05:59]i000: Setting string variable ‘WixBundleOriginalSourceFolder’ to value ‘C:\Users\asus\Desktop’
[142C:1434][2018-09-23T16:05:59]i000: Setting string variable ‘WixBundleLog’ to value ‘C:\Users\asus\AppData\Local\Temp\Plex_Media_Player_20180923160559.log’
[142C:1434][2018-09-23T16:06:00]i000: Setting string variable ‘WixBundleName’ to value ‘Plex Media Player’
[142C:1434][2018-09-23T16:06:00]i000: Setting string variable ‘WixBundleManufacturer’ to value ‘Plex’
[142C:13EC][2018-09-23T16:06:00]i000: Setting numeric variable ‘WixStdBALanguageId’ to value 1033
[142C:13EC][2018-09-23T16:06:00]i000: Setting version variable ‘WixBundleFileVersion’ to value ‘2.19.1.0’
[142C:1434][2018-09-23T16:06:01]i100: Detect begin, 13 packages
[142C:1434][2018-09-23T16:06:01]i000: Registry key not found. Key = ‘Software\Plex, Inc.\Plex Media Player’
[142C:1434][2018-09-23T16:06:01]i052: Condition ‘PreviousInstallFolder’ evaluates to false.
[142C:1434][2018-09-23T16:06:01]i000: Setting numeric variable ‘FoundMfPlatDll’ to value 1
[142C:1434][2018-09-23T16:06:01]i000: Setting numeric variable ‘Found_ucrtbase_dll’ to value 1
[142C:1434][2018-09-23T16:06:01]i052: Condition ‘NOT Found_ucrtbase_dll’ evaluates to false.
[142C:1434][2018-09-23T16:06:01]i000: Setting string variable ‘WinRegCurrentBuildNumber’ to value ‘7601’
[142C:1434][2018-09-23T16:06:01]i000: Setting string variable ‘WinRegCurrentBuild’ to value ‘7601’
[142C:1434][2018-09-23T16:06:01]i000: Setting string variable ‘WinRegEditionID’ to value ‘Ultimate’
[142C:1434][2018-09-23T16:06:01]i000: Setting string variable ‘WinRegInstallationType’ to value ‘Client’
[142C:1434][2018-09-23T16:06:01]i000: Setting string variable ‘WinRegMediaPlayer’ to value ‘%ProgramFiles%\Windows Media Player’
[142C:1434][2018-09-23T16:06:01]i000: Setting string variable ‘WinRegProductName’ to value ‘Windows 7 Ultimate’
[142C:1434][2018-09-23T16:06:01]i000: Registry value not found. Key = ‘SOFTWARE\Microsoft\Windows NT\CurrentVersion’, Value = ‘ReleaseID’
[142C:1434][2018-09-23T16:06:01]i000: Registry key not found. Key = ‘SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB2919355~31bf3856ad364e35~amd646.3.1.14’6.3.1.14’
[142C:1434][2018-09-23T16:06:01]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB2919355~31bf3856ad364e35~x86
[142C:1434][2018-09-23T16:06:01]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[142C:1434][2018-09-23T16:06:01]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[142C:1434][2018-09-23T16:06:01]i052: Condition ‘FoundMfPlatDll AND WinRegMediaPlayer’ evaluates to true.
[142C:1434][2018-09-23T16:06:01]i052: Condition ‘FoundMfPlatDll AND WinRegMediaPlayer’ evaluates to true.
[142C:1434][2018-09-23T16:06:01]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[142C:1434][2018-09-23T16:06:01]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[142C:1434][2018-09-23T16:06:01]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[142C:1434][2018-09-23T16:06:01]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[142C:1434][2018-09-23T16:06:01]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[142C:1434][2018-09-23T16:06:01]i052: Condition ‘FoundMfPlatDll’ evaluates to true.
[142C:1434][2018-09-23T16:06:01]i101: Detected package: MediaPackWin7x86, state: Present, cached: None
[142C:1434][2018-09-23T16:06:01]i101: Detected package: MediaPackWin7x64, state: Present, cached: None
[142C:1434][2018-09-23T16:06:01]i101: Detected package: MediaPackWin8x86, state: Present, cached: None
[142C:1434][2018-09-23T16:06:01]i101: Detected package: MediaPackWin8x64, state: Present, cached: None
[142C:1434][2018-09-23T16:06:01]i101: Detected package: MediaPackWin81x86, state: Present, cached: None
[142C:1434][2018-09-23T16:06:01]i101: Detected package: MediaPackWin81x64, state: Present, cached: None
[142C:1434][2018-09-23T16:06:01]i101: Detected package: MediaPackWin10x86, state: Present, cached: None
[142C:1434][2018-09-23T16:06:01]i101: Detected package: MediaPackWin10x64, state: Present, cached: None
[142C:1434][2018-09-23T16:06:01]i101: Detected package: MediaPackWin10x861511, state: Present, cached: None
[142C:1434][2018-09-23T16:06:01]i101: Detected package: MediaPackWin10x641511, state: Present, cached: None
[142C:1434][2018-09-23T16:06:01]i101: Detected package: pmp, state: Absent, cached: None
[142C:1434][2018-09-23T16:06:01]i101: Detected package: vcredist_repair, state: Absent, cached: Complete
[142C:1434][2018-09-23T16:06:01]i101: Detected package: vcredist, state: Absent, cached: Complete
[142C:1434][2018-09-23T16:06:01]i052: Condition ‘VersionNT >= v6.1’ evaluates to true.
[142C:1434][2018-09-23T16:06:01]i052: Condition ‘NOT ((VersionNT = v6.1) AND ((NOT ServicePackLevel) OR (ServicePackLevel < 1)))’ evaluates to true.
[142C:1434][2018-09-23T16:06:01]i052: Condition ‘NOT ((VersionNT = v6.3) AND (KB2919355_x86 <> 112 AND KB2919355_amd64 <> 112))’ evaluates to true.
[142C:1434][2018-09-23T16:06:01]i199: Detect complete, result: 0x0
[142C:13EC][2018-09-23T16:06:02]i000: Setting numeric variable ‘EulaAcceptCheckbox’ to value 0
[142C:1434][2018-09-23T16:06:02]i200: Plan begin, 13 packages, action: Install
[142C:1434][2018-09-23T16:06:02]i052: Condition ‘VersionNT=v6.1 AND NOT VersionNT64 AND WinRegInstallationType~=“Client”’ evaluates to true.
[142C:1434][2018-09-23T16:06:02]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin7x86
[142C:1434][2018-09-23T16:06:02]i052: Condition ‘VersionNT=v6.1 AND VersionNT64 AND WinRegInstallationType~=“Client”’ evaluates to false.
[142C:1434][2018-09-23T16:06:02]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin7x64
[142C:1434][2018-09-23T16:06:02]i052: Condition ‘VersionNT=v6.2 AND NOT VersionNT64 AND WinRegInstallationType~=“Client”’ evaluates to false.
[142C:1434][2018-09-23T16:06:02]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin8x86
[142C:1434][2018-09-23T16:06:02]i052: Condition ‘VersionNT=v6.2 AND VersionNT64 AND WinRegInstallationType~=“Client”’ evaluates to false.
[142C:1434][2018-09-23T16:06:02]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin8x64
[142C:1434][2018-09-23T16:06:02]i052: Condition ‘VersionNT=v6.3 AND NOT VersionNT64 AND WinRegInstallationType~=“Client”’ evaluates to false.
[142C:1434][2018-09-23T16:06:02]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin81x86
[142C:1434][2018-09-23T16:06:02]i052: Condition ‘VersionNT=v6.3 AND VersionNT64 AND WinRegInstallationType~=“Client”’ evaluates to false.
[142C:1434][2018-09-23T16:06:02]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin81x64
[142C:1434][2018-09-23T16:06:02]i052: Condition ‘VersionNT>=v10.0 AND NOT VersionNT64 AND WinRegCurrentBuildNumber=10240 AND WinRegInstallationType~=“Client”’ evaluates to false.
[142C:1434][2018-09-23T16:06:02]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x86
[142C:1434][2018-09-23T16:06:02]i052: Condition ‘VersionNT>=v10.0 AND VersionNT64 AND WinRegCurrentBuildNumber=10240 AND WinRegInstallationType~=“Client”’ evaluates to false.
[142C:1434][2018-09-23T16:06:02]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x64
[142C:1434][2018-09-23T16:06:02]i052: Condition ‘VersionNT>=v10.0 AND NOT VersionNT64 AND WinRegReleaseID=1511 AND WinRegInstallationType~=“Client”’ evaluates to false.
[142C:1434][2018-09-23T16:06:02]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x861511
[142C:1434][2018-09-23T16:06:02]i052: Condition ‘VersionNT>=v10.0 AND VersionNT64 AND WinRegReleaseID=1511 AND WinRegInstallationType~=“Client”’ evaluates to false.
[142C:1434][2018-09-23T16:06:02]w321: Skipping dependency registration on package with no dependency providers: MediaPackWin10x641511
[142C:1434][2018-09-23T16:06:02]i000: Setting string variable ‘WixBundleRollbackLog_pmp’ to value ‘C:\Users\asus\AppData\Local\Temp\Plex_Media_Player_20180923160559_000_pmp_rollback.log’
[142C:1434][2018-09-23T16:06:02]i000: Setting string variable ‘WixBundleLog_pmp’ to value ‘C:\Users\asus\AppData\Local\Temp\Plex_Media_Player_20180923160559_000_pmp.log’
[142C:1434][2018-09-23T16:06:02]i052: Condition ‘Bad_VCRedist’ evaluates to false.
[142C:1434][2018-09-23T16:06:02]w321: Skipping dependency registration on package with no dependency providers: vcredist_repair
[142C:1434][2018-09-23T16:06:02]i052: Condition ‘NOT Bad_VCRedist’ evaluates to true.
[142C:1434][2018-09-23T16:06:02]w321: Skipping dependency registration on package with no dependency providers: vcredist
[142C:1434][2018-09-23T16:06:02]i000: Setting string variable ‘WixBundleLog_vcredist’ to value ‘C:\Users\asus\AppData\Local\Temp\Plex_Media_Player_20180923160559_001_vcredist.log’
[142C:1434][2018-09-23T16:06:02]i201: Planned package: MediaPackWin7x86, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[142C:1434][2018-09-23T16:06:02]i201: Planned package: MediaPackWin7x64, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[142C:1434][2018-09-23T16:06:02]i201: Planned package: MediaPackWin8x86, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[142C:1434][2018-09-23T16:06:02]i201: Planned package: MediaPackWin8x64, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[142C:1434][2018-09-23T16:06:02]i201: Planned package: MediaPackWin81x86, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[142C:1434][2018-09-23T16:06:02]i201: Planned package: MediaPackWin81x64, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[142C:1434][2018-09-23T16:06:02]i201: Planned package: MediaPackWin10x86, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[142C:1434][2018-09-23T16:06:02]i201: Planned package: MediaPackWin10x64, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[142C:1434][2018-09-23T16:06:02]i201: Planned package: MediaPackWin10x861511, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[142C:1434][2018-09-23T16:06:02]i201: Planned package: MediaPackWin10x641511, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[142C:1434][2018-09-23T16:06:02]i201: Planned package: pmp, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[142C:1434][2018-09-23T16:06:02]i201: Planned package: vcredist_repair, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: Yes, dependency: None
[142C:1434][2018-09-23T16:06:02]i201: Planned package: vcredist, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: No, uncache: No, dependency: None
[142C:1434][2018-09-23T16:06:02]i299: Plan complete, result: 0x0
[142C:1434][2018-09-23T16:06:02]i300: Apply begin
[142C:1434][2018-09-23T16:06:02]i010: Launching elevated engine process.
[142C:1434][2018-09-23T16:06:09]i011: Launched elevated engine process.
[142C:1434][2018-09-23T16:06:09]i012: Connected to elevated engine.
[1500:1524][2018-09-23T16:06:10]i358: Pausing automatic updates.
[1500:1524][2018-09-23T16:06:10]i359: Paused automatic updates.
[1500:1524][2018-09-23T16:06:10]i360: Creating a system restore point.
[1500:1524][2018-09-23T16:07:03]i361: Created a system restore point.
[1500:1524][2018-09-23T16:07:03]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{4cb637f1-55b7-473c-a9e7-02f42c225a57}, options: 0x7, disable resume: No
[1500:1524][2018-09-23T16:07:03]i000: Caching bundle from: ‘a.be\PlexMediaPlayer-2.19.1.904-f679df4f-windows-x64.exe’ to: ‘C:\ProgramData\Package Cache{4cb637f1-55b7-473c-a9e7-02f42c225a57}\PlexMediaPlayer-2.19.1.904-f679df4f-windows-x64.exe’
[1500:1524][2018-09-23T16:07:03]i320: Registering bundle dependency provider: {4cb637f1-55b7-473c-a9e7-02f42c225a57}, version: 2.19.1.0
[1500:1524][2018-09-23T16:07:03]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{4cb637f1-55b7-473c-a9e7-02f42c225a57}, resume: Active, restart initiated: No, disable resume: No
[1500:0F38][2018-09-23T16:07:14]i305: Verified acquired payload: pmp at path: C:\ProgramData\Package Cache.unverified\pmp, moving to: C:\ProgramData\Package Cache{3E55AF43-2303-46D2-B6CA-D54101395046}v2.19.1\PMP.msi.
[1500:0F38][2018-09-23T16:07:19]i304: Verified existing payload: vcredist at path: C:\ProgramData\Package Cache\10B1683EA3FF5F36F225769244BF7E7813D54AD0\vcredist_x64.exe.
[1500:1524][2018-09-23T16:07:19]i323: Registering package dependency provider: {3E55AF43-2303-46D2-B6CA-D54101395046}, version: 2.19.1, package: pmp
[1500:1524][2018-09-23T16:07:19]i301: Applying execute package: pmp, action: Install, path: C:\ProgramData\Package Cache{3E55AF43-2303-46D2-B6CA-D54101395046}v2.19.1\PMP.msi, arguments: ’ ARPSYSTEMCOMPONENT=“1” MSIFASTINSTALL=“7” INSTALLLOCATION=“Plex\Plex Media Player” AUTOLAUNCH=“0” WINDOWSTYPE=“Client”’
[1500:1524][2018-09-23T16:07:26]e000: Error 0x80070661: Failed to install MSI package.
[1500:1524][2018-09-23T16:07:26]e000: Error 0x80070661: Failed to execute MSI package.
[142C:1434][2018-09-23T16:07:26]e000: Error 0x80070661: Failed to configure per-machine MSI package.
[142C:1434][2018-09-23T16:07:26]i319: Applied execute package: pmp, result: 0x80070661, restart: None
[142C:1434][2018-09-23T16:07:26]e000: Error 0x80070661: Failed to execute MSI package.
[1500:1524][2018-09-23T16:07:26]i318: Skipped rollback of package: pmp, action: Uninstall, already: Absent
[142C:1434][2018-09-23T16:07:26]i319: Applied rollback package: pmp, result: 0x0, restart: None
[1500:1524][2018-09-23T16:07:26]i329: Removed package dependency provider: {3E55AF43-2303-46D2-B6CA-D54101395046}, package: pmp
[1500:1524][2018-09-23T16:07:26]i351: Removing cached package: pmp, from path: C:\ProgramData\Package Cache{3E55AF43-2303-46D2-B6CA-D54101395046}v2.19.1
[1500:1524][2018-09-23T16:07:26]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{4cb637f1-55b7-473c-a9e7-02f42c225a57}, resume: None, restart: None, disable resume: No
[1500:1524][2018-09-23T16:07:26]i330: Removed bundle dependency provider: {4cb637f1-55b7-473c-a9e7-02f42c225a57}
[1500:1524][2018-09-23T16:07:26]i352: Removing cached bundle: {4cb637f1-55b7-473c-a9e7-02f42c225a57}, from path: C:\ProgramData\Package Cache{4cb637f1-55b7-473c-a9e7-02f42c225a57}
[1500:1524][2018-09-23T16:07:26]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{4cb637f1-55b7-473c-a9e7-02f42c225a57}, resume: None, restart initiated: No, disable resume: No
[142C:1434][2018-09-23T16:07:26]i399: Apply complete, result: 0x80070661, restart: None, ba requested restart: No
